Expert Option Scam - Here some Proofs

[Laries253]

First, I have to apologize about my English and will try my best to make it easy to understand for you guys. I'm a 27 traders from Vietnam. In this thread I will use VNmese currency (VND).
I have started trading with Expert Option about 2 months ago. My first deposited amount is 5,000,000 VND( about 244USD) . That time, I lost it all. Then I deposited 15,000,000 VND (about 744 USD). I lost about 9/10 my money before I start to recognized how they platform works. 21st September 2017, I applied my new strategy and I have won. I won back 15,700,000 then requested to withdraw 15,000,000. They sent me.
From 700,000 VND left, I kept continues to win. Make an other 15,000,000. Then requested to withdraw. They sent.
But this time, something unusual happened.
First they cut my pay out percentage down a half (from 70-92% to 29-45%) and left it there.

It's been 4 days. I contacted with their customer's support. They told me to be patient and wait until pay out percentage rise up again.
It's okay, I think. And I took a break and wait for it.

Early in this morning, 27th september 2017 at 8:59am I received a sms from my bank, said that I've sent to Expert Option 1,020,069 VND.


It's weird because I didn't request to deposit. So I check my e-mail, my expert Option account and there is nothing.
Then I recognized that amount of money just sent to ExpertOption is exactly amount they sent me yesterday.

Because my bank account is protected very well. My money can't transfer without my finger print or OTP sms. So. that's mean they were trying to take back the amount they sent me (which belong to me). I, immediately, sent all of my money to my trusted brother account and left nothing in it.
Then I e-mailed them. Here what they replied

So they blamed it on me and told me that I lost my money because of my trading results. But in the payment history (which I can not edit) , that amount doesn't exist

(Rút tiền = withdraw
Đặt cọc = Deposit)
As you can see, there is no 1020069 VND deposit amount. So where is it ?
And my last trades was at lastnight, how can I lost money that I deposit today's morning ?( In case that I deposit but I didn't)
So, I came to my bank and send Holder's Request to VISA. I also e-mailed to VISA too and now I'm going send all of this to Youtube, Google, Facebook... wherever they put their Ads. I also sent e-mail to Vanuatu Embassy, Ministry of Finance of Vietnam, especially, I will contact with our finance channel of national television (VTV).
Is there any suggestion for me, guys ?
Hope they will think about what will they lost.
And don't forget to tell me what's your opinion.
Thanks for your time
Best regards

 

[FxMaster]

Did you talk to their customer support about the issue yet?

 

[Laries253]

Did you talk to their customer support about the issue yet?

Yes I did. You can find it in my post.

 

[Laries253]

Guys ?

This is very serious
They took my money without my permission. And they didn't admit that. There's no sign that they will return it for me because in their system, that transfer amount does not exist. Even a fool still know if I made that transfer, money's transfer invoice will show up in payment history. And this unusually transfer made via my VISA card, as you can see in Expert Option payment history (which I can NOT edit) only showed up with WEBMONEY.

Guys, please I need help...

 

[FxMaster]

Guys ?

This is very serious
They took my money without my permission. And they didn't admit that. There's no sign that they will return it for me because in their system, that transfer amount does not exist. Even a fool still know if I made that transfer, money's transfer invoice will show up in payment history. And this unusually transfer made via my VISA card, as you can see in Expert Option payment history (which I can NOT edit) only showed up with WEBMONEY.
View attachment 33994
Guys, please I need help...

Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://expertoption.com/company/about

Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/13150/expertoption-binary-brokers

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/expertoption

https://twitter.com/expertoption

https://www.instagram.com/expertoption/

https://plus.google.com/+ExpertOption

 

[Laries253]

Thank you, for your help. I will do that.

 

[FxMaster]

Thank you, for your help. I will do that.

You`re most welcome and keep us update about the progress

 

[Puchet]

So they blamed it on me and told me that I lost my money because of my trading results. But in the payment history (which I can not edit) , that amount doesn't exist

your deposit on the second string, isn't it?

 

[jzwmaster]

Guys ?

This is very serious
They took my money without my permission. And they didn't admit that. There's no sign that they will return it for me because in their system, that transfer amount does not exist. Even a fool still know if I made that transfer, money's transfer invoice will show up in payment history. And this unusually transfer made via my VISA card, as you can see in Expert Option payment history (which I can NOT edit) only showed up with WEBMONEY.
View attachment 33994
Guys, please I need help...

 

[jzwmaster]

this is absolutely standard story. payment processing company first make a preauthorization of card transaction and then after a few days it completes the transaction and debit your account. according to your bank statement it is clear that the money debited from your account on September 27 was for a transaction dated September 22.