Moral of the story is that the money is forced into your large pocket, so large a pocket that 20 times more is considered irrelevant, and that it could be confusing ...because people must think that they are investing instead. As for stop loss seems like you pay the cashier for a coffee but then the coffee cannot be executed by the barman because of two many clients so bye bye. You remarked ahead during this conversation that: " ...kindly let us repeat again: obviously the order cannot be closed by Stop Loss price if the Stop Loss price has got into price gap (i.e. this price simply doesn’t exist)" Well, also the buy stop price got into the price gap, as you also say,and simply does not exist, BUT THIS ONE YOU OPENED without stop loss that I had tied to it. You said you opened it at another a price (a price where I would consider selling instead of buying, and always with a stop loss) In this case it is not my order, maybe yours. However I said instead that, as for the buying order, the price went higher from opening, and that it was in winning position considering also the spread, and that the trailing stop I had put should have worked and stop a profit. You say NOTHING about TRAILING STOPS that I had put, never, from the beginning. As for the selling order .. well I don't need to repeat ... same thing regarding stop loss in the gap but order opened without it. Stop loss are said to be an invaluable tool to protect your capital. Here you see how it in fact protects your "invested capital" All of it can be wiped out and you will discover later what kind of rule agreement they are able to catch in order to steal it. Because it's a robbing mister FBS. The case of Yahia that you say belongs to other threads is to show again how you, and for sure so many other brokers, can simply take money or don't pay and then find how to say that you have done everything according to the rules. Now up to the trader to demonstrate it's not, or that some other rules apply. You should hire a lawyer ...but there not need because it is clear what is the game here.
Dear Sir
First and foremost we would like to clarify that we do understand your frustration and really sorry that such situation has taken place. In no way we mock the volume of your order. What we were implying is that now speaking about supposed situation is misleading, since we are trying to find resolution for one specific issue, not supposed one.
Seems like our previous replies were not quite explicit and we paid attention mostly to Stop Loss questions, since as we understood they were you major concern, so, please, kindly let us explain the situation from the very beginning.
We may assure you that both of your orders (USDCAD, buy stop with Stop Loss and sell stop with Stop Loss) were checked by our Technical Department once again. First of all, please, kindly let us clarify why we didn’t mention that your orders had Trailing Stop: Trailing Stop works in client terminal, not at the server like Stop Loss, for example. After each automatic Stop Loss order modification, a record will be made in the terminal journal (this information you can find in your MT4 User guide, if you click on F1,
https://image.prntscr.com/image/WFFD28M6R9GZohHaJQdpcQ.png). This means that on the server side the record is just about Stop Loss order modification, i.e. broker cannot see if the order had Trailing Stop or not.
Next, let’s take a closer look on the comments to your buy and sell orders in MT4: both of your orders were closed with comment [sl/gap] [started/gap] [sl].
As you remember such comment is stated in case “Buy Stop” and “Sell Stop” pending orders are executed at the first quote after the price gap. This means that opening of both of your orders has got into price gap as well as Stop Loss that you have set.
Let’s see what has happened with Buy Stop order for example: you ordered to buy, when the price reaches the set level 1.24724 with Stop Loss at 1.24709; the moment the price has become higher than 1.24724 level, the server has sent the request to execute this order to our contractor (liquidity provider). Unfortunately, in the situation of important news release it is impossible to know for sure if the order will be opened higher or lower than Stop Loss level due to the price gaps. In this case, since at the moment of execution there were no 1.24724 price (it fell into gap due to extremely high volatility), your order has been executed at the first quote after the price gap, which is 1.25117.
FBS company uses generally accepted Market execution of the orders. Such pending orders as Buy Stop and Sell Stop are stop orders, which cannot be but opened. Such orders are opened at the best prices available during the execution of the order (you can learn more about this, if you read articles about Order Book,
https://www.investopedia.com/terms/o/order-book.asp - this article as an example). It means that we cannot but execute your order, but the execution price may differ from the set one.
Your order has been opened by a higher price, at that time Stop Loss price hasn’t fallen into gap yet, but Stop Loss was executed in 2 seconds, when Market price has changed it’s direction and started to fall drastically. If not for this fall, your order would have been closed by Stop Loss.
As for “that the trailing stop I had put should have worked and stop a profit” - here is what we see in log files:
2018.01.17 16:59:46.125 '9607711': open order #222950083
2018.01.17 16:59:46.444 '9607711': modify order #222950083, buy 0.40 USDCADm at 1.25117, sl: 1.24709 tp: 0.00000 -> sl: 1.25124 tp: 0.00000
As you see, in around 300 milliseconds the server has received your order to change the Stop Loss level. We may assume that this modification was triggered by Trailing Stop. Since your Stop Loss level has been changed, it proves that your Trailing Stop “has worked”.
We do hope that now you see that your orders were executed according to the generally accepted Market execution rules.
