First and foremost, considering the 1,0915 price, we would like to remind you that the quotes of other brokers may differ from FBS quotes or they may be the same - both these situations are absolutely normal: different brokers may have several liquidity providers; these liquidity providers can coincide with ours (in this case the quotes will be the same) or can be different (in this case the quotes may vary). Moreover, brokers may switch from one liquidity provider to another, and that means that at one moment quotes may coincide and at another they will differ.
Furthermore, we would like to draw your attention to the fact that bespoken situation has taken place with such currency pair as AUDNZD (cross rate), at 00.00, which resulted in low liquidity for this currency pair at this specific period of time.
Please, kindly be reminded that according to the Customer Agreement:
3.3.7. Spread on trading accounts can be widened before, in time and after economic, political and other news release, during the Gap, at the time of Market opening (on Monday) as well as at the time of low market liquidity and when a market situation is conditional on high spreads.
Please, kindly take into consideration that the spread widened due to low liquidity doesn’t prove that FBS is not a Non Dealing Desk.
We really sorry that you have faced such situation and would like to recommend you to take the risks into account.