FBS scam me they cancelled my balance 1563$ and make my account zero 0,00 simply

magdysoliman

Private, 1st Class
Messages
47
I open an account no 362525 ( magdy hosni andel fattah soliman ) with FBS and made a deposit by neteller 1230$ in 13-08-2014 I made profits and requested a refund and they deducted the 60%bonus then i continue trading without bonus .
in this time my friend was log into another account from my computer to negotiate his trades with me
in 27-08-2014 i was in a eur/usd long position while suddenly FBS dealer closed all my profited open positions on eur/usd wit p/l 300$ then they removed all my previous profits 1563$ and my account goes 0.00 ( zero ) .
I sent an email asking for the issue they told the following :
"Should a client log in a trading platform with a bonus trading account on the same device that has been used for trading on bonus accounts of other clients, and at the same time profit from trading on any of these account is detected, the company has the right to consider this as a major violation of the promotion conditions "
please help me get my balance back from this russian forex mafia !
fbs scam.jpgfbs scam.jpg
 

FBS

FBS Representative
Messages
102
Dear magdysoliman!

Your account was taking part in 60% FX AirBag bonus program. You violated terms and conditions of the program, in particular, p.15:
"15. Bonus funds cannot be provided to 2 accounts traded on from the same IP-address (or one computer), even if they are registered under different names."
Your trading account #362525 was logged in from the same computer as other bonus account: 343162

Log-file of our trading server featuring the exact time and ip-addresses as well as the account numbers used to log in to our platform from the same device we sent you to your email after your request.

According to the p.21 of the bonus conditions, bonus will be cancelled on your account. All profit traded on your bonus account, as well as on other accounts, used for logging in from the same computer, is also subject to be written off.
"21. Should a client log in a trading platform with a bonus trading account on the same device that has been used for trading on bonus accounts of other clients, and at the same time profit from trading on any of these account is detected, the company has the right to consider this as a major violation of the promotion conditions (Bonus cannot be credited again in case since the last bonus crediting there is some profit received from trading) and to close currently open orders, remove bonus and all the profit completely as well as close client's trading account and dissolve an agreement with him/her unilaterally. Initial deposit in such a case will be returned to the client's personal bank account."

FBS attentively keeps watch over clients’ strict following the bonus terms and conditions. We urged you to stop FX AirBag bonus conditions violation provided you were still willing to take advantage of this promotion.
 

magdysoliman

Private, 1st Class
Messages
47
could you tell us please How exactly are you consider log in to the mt4 platform other account is a violation ?! all of traders in all brokers log in to other's accounts for a purposes like account management or edit open trades or giving advises to others etc...... this don't give you the right to take client's funds if you do so you are not a broker you are a scam
How did you caneled all account balance simple ?!
by the way I filled a complaint to CFNRA in russia and wait the reply

Dear magdysoliman!

Your account was taking part in 60% FX AirBag bonus program. You violated terms and conditions of the program, in particular, p.15:
"15. Bonus funds cannot be provided to 2 accounts traded on from the same IP-address (or one computer), even if they are registered under different names."
Your trading account #362525 was logged in from the same computer as other bonus account: 343162

Log-file of our trading server featuring the exact time and ip-addresses as well as the account numbers used to log in to our platform from the same device we sent you to your email after your request.

According to the p.21 of the bonus conditions, bonus will be cancelled on your account. All profit traded on your bonus account, as well as on other accounts, used for logging in from the same computer, is also subject to be written off.
"21. Should a client log in a trading platform with a bonus trading account on the same device that has been used for trading on bonus accounts of other clients, and at the same time profit from trading on any of these account is detected, the company has the right to consider this as a major violation of the promotion conditions (Bonus cannot be credited again in case since the last bonus crediting there is some profit received from trading) and to close currently open orders, remove bonus and all the profit completely as well as close client's trading account and dissolve an agreement with him/her unilaterally. Initial deposit in such a case will be returned to the client's personal bank account."

FBS attentively keeps watch over clients’ strict following the bonus terms and conditions. We urged you to stop FX AirBag bonus conditions violation provided you were still willing to take advantage of this promotion.
 

magdysoliman

Private, 1st Class
Messages
47
as you see them typicall automated long reply they give themself the right to take client's balance and simply tell you cheater you violate us with no real evidance !!!!!!!!!!
 

Master Yoda

Captain
Messages
2,929
Did you open two accounts from the same IP?

As for chapter 15 of FBS conditions- you mentioned just 2 accounts. So if he had 3 or more accounts is it fine? So if Mr. Soliman opens another account does this solve the problem? :)
 

magdysoliman

Private, 1st Class
Messages
47
this guys always change the terms and condition as this terms is new:
1- when i open my account and made the deposit the leverage was 1:500 then they changed the terms to 1:200
2- when i open my account and made the deposit the profits withdrawal was to the same deposit e-wallet then they changed it to only bank wire
3- when i open my account and made the deposit the spread was 1pip - 3 pip fixed then they changed it to 3- 7 pip vaiable + 4 pip slipage in everytrade
4- finally they added a term to give them the right to cancell profit assuming a crazy bucketshop scam rules
please help me return my money or let us go for the next step and for all traders stay away and savw you hard earned money away from this forex russian mafia
 
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