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You are now chatting with 'Irina'
Your Issue ID for this chat is LTK52501048798X
Irina: Hello!
Irina: How may i help you?
Rana: I cant find my micro account
Rana: please check urgent
Rana: 105801 this my micro account
Irina: Your account 105801 was blocked because you broke 5$ welcome bonus rules.
Rana: can u please clear that, I dont understand
Irina: Your account 105801 is a micro account where you received a 5$ welcome bonus. Please be reminded that according to the welcome bonus promotion rules, in case several accounts of one type are found belonging to one person (or if such suspicions arise, including IP address match, contact info match, etc), all the bonuses will be cancelled, your profit will be cancelled, and your account will be blocked. Please follow the link to check it:
«Try out FBS advantages!» promotion - Promotions - FBS. The system indicated that you received welcome bonus on more than one micro account. Thus, your account 105801 is now blocked and you are unable to trade on this account from now on.
Rana: I di not do that.
Rana: I did not do that
Rana: In my country one IP use many pc.
Irina: If you would like to continue trading, you can do it on your account 105796 or you can open a new Micro account. As you broke the rule, you won’t be granted 5$ welcome bonus, but you can trade on the new account you open using deposited funds.
Rana: this is not right. Please check again. I did not open other account
Rana: I never cheated on your site. I just open one micro account
Irina: Sir, this is the system that checked it.
Irina: The system checks multiple parameters, not only ip.
Rana: how is possible
Rana: I am 100% confirm that I did not open multiple account
Irina: Sir, please read 5$ welcome bonus promotion rules carefully one more time: Every client may have ONLY ONE bonus account. In case several bonus accounts are found belonging to one person (or if such suspicions arise, including IP address match, contact info match, etc), all bonuses will be cancelled, all profits will be cancelled, and all bonus accounts will be blocked.
Rana: But I said that, I did not open multiple account
Irina: Sir, the system checks multiple parameters, not only ip.
Rana: please give me the technical details
Irina: I can't provide them, Sir, this is a confidential information.
Rana: thats not right. Please give me the technical explenation
Rana: when I open account, That time you never said that I opened a multiple account, Now when I make profit, U said I open multiple account right?
Rana: give me the clear solution, I said that I never open multiple account, If I open multiple account why u verify my account