javed karim
Recruit
- Messages
- 1
This is case of 08/05/2020 friday at market closing. I had four open positions, i was critically observing market prices that were going in my favor. Suddenly all my open orders closed and i though they reached my TP level but when i checked account history there was reflecting Negative balance. sooner i contacted live chat and informed the situation and provided screenshots for prices running for last 3 hours. they said to complain via support email, i did but when i got response i shocked to hear from them that the transactions were executed correctly. when i asked about screen shots showing prices in my favor and was about to hit TP as i set. Lia the representative is saying all selling orders are executed with ask price i said if highs and lows during transaction close were (Level High =1.39315Level Low = 1.39113) For ask price if we add even 30 pips the price could be High= 1.39350. then how transactions are closed saying price reached to High level - 1.39410 as appearing in my account history.
Price of Candlestick and stop out manipulated and hit me loss of USD57 instead of adding me with profit - USD90 as set.
Price of Candlestick and stop out manipulated and hit me loss of USD57 instead of adding me with profit - USD90 as set.
Javed Karim
May 12, 2020, 2:03:00 PM GMT+3
your response doesn't supports the facts of closing the transactions with your said prices, as your below prices were high during the period of 22:00 and my transactions were survived in that period and moved towards closing of day. while in day end 23:50 to 23:58 no prices were went as high to fall margin level below 20% my provided screen shots and system log clearly proves the prices were never moved towards below 20% margin level. Further this is totally fraud and SCAM of FBS that to forcefully close server was accessed by FBS and prices manipulated. The candle stick chart and prices closed were never accurate further i also checked the highs and lows for the currency pair in day end never touched the prices you forcefully closed and taken all the money.
Lia (FBS)
May 12, 2020, 1:28:04 PM GMT+3
Dear Javed Karim,
Thank you for contacting us.
Please, note that HIGH and LOW indicators you refer to are used to describe the highest and lowest prices of the candle and are used to describe BID price, not an ASK price.
As you may confirm the information as per provided quotes, at the moment of the order closure the ASK price reached the level of 1.39410. The spread widened, which usually happens on market closure - please, note that you were trading on Friday night, right before the market session closed for the weekend.
Since you had 4 orders opened by that time, the margin of your trading account was not enough to support the orders executed by you, which is why it fell down to 20%, causing the orders to be closed on Stop Out.
The Take profit level established on your orders was never reached by the ASK price in the period from the order opening till the order closure.
Since you have also mentioned the prices by 22:15, we would like to also provide you with the prices at the moment:
As you may see, Take Profit price was never reached since the price level set by you was not reached as well.
By that time, you had only one order opened, which is why the margin of your trading account was enough to support the order opened by you. Nevertheless, it is necessary to have a bigger amount in order to support 4 orders, which is why the free margin of your trading account fell rapidly on spread widening.
Thus, the orders under consideration were executed correctly and in full accordance with the trading conditions and Customer Agreement.
We do understand your frustration and would highly recommend you to calculate your risks beforehand very thoroughly. Also, we recommend you to see if your trading strategy is appropriate by trying it on Demo-accounts.
If you have any other questions please contact us again here or in our LIVE chat.
Have a very nice day!
Sincerely,
Lia
FBS Support Team
Javed Karim
May 11, 2020, 3:04:02 AM GMT+3
Sharing the log files as well with reference to FBS Agreement 8.1.6. "Server log-file is the main source of information while considering dispute situations". Log Files are also showing following data for your information as well....
1.00:45:15.910 '220401855': modify order #1145986122 sell 0.20 USDCAD at 1.39289 sl: 0.00000 tp: 1.39250 -> sl: 0.00000 tp: 1.392040 00:45:16.425 '220401855': order #1145986122 sell 0.20 USDCAD at 1.39289 was modified -> sl: 0.00000 tp: 1.39204
2.01:13:25.095 '220401855': login datacenter on FBS-Real-2 through DC-122-London-R2 (ping: 200.40 ms)
0 01:13:25.712 '220401855': previous successful authorization performed from 118.107.131.211
0 01:18:38.671 '220401855': modify order #1145988711 sell 0.15 USDCAD at 1.39272 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.39250
0 01:18:39.134 '220401855': order #1145988711 sell 0.15 USDCAD at 1.39272 was modified -> sl: 0.00000 tp: 1.39250
0 01:21:12.728 '220401855': modify order #1145988711 sell 0.15 USDCAD at 1.39272 sl: 0.00000 tp: 1.39250 -> sl: 0.00000 tp: 1.39248
0 01:21:13.083 '220401855': order #1145988711 sell 0.15 USDCAD at 1.39272 was modified -> sl: 0.00000 tp: 1.39248
0 01:21:25.312 '220401855': modify order #1145988711 sell 0.15 USDCAD at 1.39272 sl: 0.00000 tp: 1.39248 -> sl: 0.00000 tp: 1.39245
0 01:21:25.904 '220401855': order #1145988711 sell 0.15 USDCAD at 1.39272 was modified -> sl: 0.00000 tp: 1.39245
0 01:21:45.654 '220401855': modify order #1145988711 sell 0.15 USDCAD at 1.39272 sl: 0.00000 tp: 1.39245 -> sl: 0.00000 tp: 1.39244
0 01:21:46.095 '220401855': order #1145988711 sell 0.15 USDCAD at 1.39272 was modified -> sl: 0.00000 tp: 1.39244
00:55:09.419 '220401855': modify order #1145988335 sell 0.15 USDCAD at 1.39296 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.39200
0 00:55:09.967 '220401855': order #1145988335 sell 0.15 USDCAD at 1.39296 was modified -> sl: 0.00000 tp: 1.39200
0 00:57:33.577 '220401855': order sell market 0.15 USDCAD sl: 0.00000 tp: 0.00000
0 00:57:35.442 '220401855': order was opened : #1145988711 sell 0.15 USDCAD at 1.39272 sl: 0.00000 tp: 0.00000
1 00:58:04.445 '220401855': modification of order #1145988711 sell 0.15 USDCAD at 1.39272 sl: 0.00000 tp: 0.00000 -> sl: 1.39274 tp: 0.00000 failed [Invalid S/L or T/P]
0 01:10:01.297 HistoryCenter: synchronize 'USDCAD5'
0 01:10:06.413 HistoryCenter: 2957 bars imported in 'USDCAD5'
0 01:10:14.743 HistoryCenter: synchronize 'USDCAD1'
0 01:10:16.641 HistoryCenter: 3 bars imported in 'USDCAD1'
0 01:11:05.645 HistoryCenter: synchronize 'USDCAD1'
0 01:11:06.221 HistoryCenter: 2 bars imported in 'USDCAD1'
0 01:11:36.863 '220401855': login on FBS-Real-2 through DC-122-London-R2 (ping: 200.40 ms)
0 01:12:20.088 HistoryCenter: synchronize 'USDCAD1'
0 01:12:20.700 HistoryCenter: 3 bars imported in 'USDCAD1'
1 01:12:23.265 '220401855': datacenter connecting failed [6]
0 01:12:55.912 HistoryCenter: synchronize 'USDCAD1'
0 01:12:58.124 HistoryCenter: 2 bars imported in 'USDCAD1'
0 01:13:23.155 '220401855': login on FBS-Real-2 through DC-122-London-R2 (ping: 200.40 ms)
0 01:13:25.095 '220401855': login datacenter on FBS-Real-2 through DC-122-London-R2 (ping: 200.40 ms)
0 01:13:25.712 '220401855': previous successful authorization performed from 118.107.131.211
3.00:55:09.419 '220401855': modify order #1145988335 sell 0.15 USDCAD at 1.39296 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.39200
0 00:55:09.967 '220401855': order #1145988335 sell 0.15 USDCAD at 1.39296 was modified -> sl: 0.00000 tp: 1.39200
4.01:42:30.832 '220401855': order was opened : #1145989894 sell 0.15 USDCAD at 1.39280 sl: 0.00000 tp: 0.00000
0 01:43:06.641 '220401855': modify order #1145989894 sell 0.15 USDCAD at 1.39280 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.39250
0 01:43:07.075 '220401855': order #1145989894 sell 0.15 USDCAD at 1.39280 was modified -> sl: 0.00000 tp: 1.39250
0 01:43:49.532 '220401855': modify order #1145989894 sell 0.15 USDCAD at 1.39280 sl: 0.00000 tp: 1.39250 -> sl: 0.00000 tp: 1.39248
0 01:43:50.261 '220401855': order #1145989894 sell 0.15 USDCAD at 1.39280 was modified -> sl: 0.00000 tp: 1.39248
0 01:43:59.467 '220401855': modify order #1145989894 sell 0.15 USDCAD at 1.39280 sl: 0.00000 tp: 1.39248 -> sl: 0.00000 tp: 1.39245
0 01:44:00.576 '220401855': order #1145989894 sell 0.15 USDCAD at 1.39280 was modified -> sl: 0.00000 tp: 1.39245
0 01:54:35.564 '220401855': modify order #1145989894 sell 0.15 USDCAD at 1.39280 sl: 0.00000 tp: 1.39245 -> sl: 0.00000 tp: 1.39246
0 01:54:36.272 '220401855': order #1145989894 sell 0.15 USDCAD at 1.39280 was modified -> sl: 0.00000 tp: 1.39246
On Sunday, May 10, 2020, 1:43:10 AM GMT+5, hidden paradise <hiddenparadisehunza@gmail.com> wrote:
Followed by appended email kindly find some more screen shots of closing trends clearly confirming price trends before closing, kindly recheck price trends from 22:00 to 23:58 and proceed to revert erroneously posted entries.
Regards,Javed Karim
On Saturday, May 9, 2020, 11:24:54 PM GMT+5, hidden paradise <hiddenparadisehunza@gmail.com> wrote:
Dear lia,Please review the screen shot and reinvestigate the matter that ASK PRICES high on day closing were 1.39315 and closed on lower than the profit ask for i.e 1.39113 that means i reached my T/P level. i was already monitoring margin level and it was never declined to 20% , and as per the screen shots we are observing the differences between chart ask price and the account history amount that goes in opposite to charts ASK price, as this seems an intentional SCAM for losing the trade and take the profits from FBS.
08.05.2020 22:15 level high hit to 1.39412 and my orders survived and moved to closing that means there were no low margin level reached...
08.05.2020 23:45 to 23:58 these were the lows and highs
Level High =1.39315Level Low = 1.39113
Secondly i get notification emails when margin level goes less than 100% but in this case i haven't received email as my margin level was already running between 140% to 170%.
So i request you to reinvestigate the case and arrange to revert the wrongly executed transactions enabling me to resume trade with FBS.
Regards,Javed Kari
Javed Karim
May 9, 2020, 11:43:28 PM GMT+3
Followed by appended email kindly find some more screen shots of closing trends clearly confirming price trends before closing, kindly recheck price trends from 22:00 to 23:58 and proceed to revert erroneously posted entries.
Regards,Javed Karim
On Saturday, May 9, 2020, 11:24:54 PM GMT+5, hidden paradise <hiddenparadisehunza@gmail.com> wrote:
Dear lia,Please review the screen shot and reinvestigate the matter that ASK PRICES high on day closing were 1.39315 and closed on lower than the profit ask for i.e 1.39113 that means i reached my T/P level. i was already monitoring margin level and it was never declined to 20% , and as per the screen shots we are observing the differences between chart ask price and the account history amount that goes in opposite to charts ASK price, as this seems an intentional SCAM for losing the trade and take the profits from FBS.
08.05.2020 22:15 level high hit to 1.39412 and my orders survived and moved to closing that means there were no low margin level reached...
08.05.2020 23:45 to 23:58 these were the lows and highs
Level High =1.39315Level Low = 1.39113
Secondly i get notification emails when margin level goes less than 100% but in this case i haven't received email as my margin level was already running between 140% to 170%.
So i request you to reinvestigate the case and arrange to revert the wrongly executed transactions enabling me to resume trade with FBS.
Regards,Javed Karim
Attachment(s)
Screen Shot 2020-05-10 at 01.36.50.png
Screen Shot 2020-05-10 at 01.37.27.png
Screen Shot 2020-05-10 at 01.38.45.png
Javed Karim
May 9, 2020, 9:25:17 PM GMT+3
Dear lia,Please review the screen shot and reinvestigate the matter that ASK PRICES high on day closing were 1.39315 and closed on lower than the profit ask for i.e 1.39113 that means i reached my T/P level. i was already monitoring margin level and it was never declined to 20% , and as per the screen shots we are observing the differences between chart ask price and the account history amount that goes in opposite to charts ASK price, as this seems an intentional SCAM for losing the trade and take the profits from FBS.
08.05.2020 22:15 level high hit to 1.39412 and my orders survived and moved to closing that means there were no low margin level reached...
08.05.2020 23:45 to 23:58 these were the lows and highs
Level High =1.39315Level Low = 1.39113
Secondly i get notification emails when margin level goes less than 100% but in this case i haven't received email as my margin level was already running between 140% to 170%.
So i request you to reinvestigate the case and arrange to revert the wrongly executed transactions enabling me to resume trade with FBS.
Regards,Javed Karim
Attachment(s)
Screen Shot 2020-05-09 at 02.01.23.png
Screen Shot 2020-05-09 at 02.13.57.png
Screen Shot 2020-05-09 at 22.48.20.png
Lia (FBS)
May 9, 2020, 2:08:39 AM GMT+3
Dear Javed Karim,
Thank you for contacting us.
We have considered your claim regarding the orders
1145986122 (SELL 0.20 on USDCAD with Take Profit level 1.39204 executed at 23:57 on 2020.05.08)
1145988711 (SELL 0.15 on USDCAD with Take Profit level 1.39244 executed at 23:57 on 2020.05.08)
1145988335 (SELL 0.15 on USDCAD with Take Profit level 1.39200 executed at 23:57 on 2020.05.08)
1145989894 (SELL 0.15 on USDCAD with Take Profit level 1.39246 executed at 23:57 on 2020.05.08)
on account 220401855, checked the log-files of the server and the chart history and would like to inform you about the following.
According to the Customer Agreement p.3.6.2. (screenshot : http://prntscr.com/ivax7e ) The Company is entitled to mandatory closing of Client open positions without prior notification of the latter one, if a Margin level is lower than 20% of the necessary margin for maintaining open positions.
This is exactly the case of your order: on 2020.05.08 the margin level for this particular order fell below 20%, that is why the mentioned orders were executed at the first VALID (i.e. available for trading) quote after the stop out option was triggered,
The corresponding comment to the orders proves this fact:
1145986122 - so: -11.5%/-3.7/32.5
1145988711 - so: -18.8%/-4.2/22.5
1145988335 - so: -42.1%/-3.2/7.5
1145989894 - so: -30.4%/-4.6/15.0
Where "so" stands for earlier described Stop Out, and the percentage amounts specify the amount of margin remaining after the order closing, not 20% losses as you were inclined to believe.
Let us take an example: Order, opened with 100$ margin is closed with SO function when the margin amount reaches lower than 20$, indicating 20%.
We suggest you considering this option which is directly related to your margin level in your future trading.
You may also kindly check the available quotes at the moment of your order execution via the following table.
Please, kindly note that SELL orders are being opened on BID price and close at the ASK price.
Due to the specifications of Metatrader 4 platform, the graph shows only BID price, The high and low are also mentioned per BID prices only.
In order to see the ASK price, you need to activate the ASK line in graphic settings.
Also kindly note that it is possible to check the exact ASK price only at the exact moment by following the ASK price line or via quotes provided to you below.
DATE TIME BID ASK
08.05.2020 23:57:49 ; 1,39233 ; 1,39337
08.05.2020 23:57:49 ; 1,39241 ; 1,39361
08.05.2020 23:57:49 ; 1,39241 ; 1,39408
08.05.2020 23:57:50 ; 1,39241 ; 1,39409 - the exact price on which your order 1145986122 was executed
08.05.2020 23:57:50 ; 1,39252 ; 1,39410 - the exact price on which your orders 1145988711 and 1145989894 were executed
08.05.2020 23:57:50 ; 1,39224 ; 1,39404
08.05.2020 23:57:51 ; 1,39223 ; 1,39403
08.05.2020 23:57:51 ; 1,39223 ; 1,39397
08.05.2020 23:57:51 ; 1,39221 ; 1,39401 - the exact price on which your order 1145988335 was executed
08.05.2020 23:57:52 ; 1,39211 ; 1,39391
Thus, the orders under consideration were executed correctly and in full accordance with the trading conditions and Customer Agreement.
We do understand your frustration and would highly recommend you to calculate your risks beforehand very thoroughly. Also, we recommend you to see if your trading strategy is appropriate by trying it on Demo-accounts.
If you have any other questions please contact us again here or in our LIVE chat.
Have a very nice day!
Sincerely,
Lia
FBS Support Team
Javed Karim
May 9, 2020, 12:36:34 AM GMT+3
Dear Team,Please refer to screen shot enclosed, where i have lost USD 57 plus profits as a scam with market close, kindly review the screen shot that the price hasn't went to limit > 1.39400 but maximum highs and lows are also mentioned on the screen shot. Instead i should get profits for pips as i placed T/P and crossed all the T/P limits.
kindly arrange to revert the amount with profits as incurred...
My Details as confirmed by live chat representative..
Name: Javed KarimAccount # 220401855Dispute Situation Time :Friday 08 May 2020Ticket Numbers: Mentioned on Screen Shot attached
Dear Team,Please refer to screen shot enclosed, where i have lost USD 57 plus profits as a scam with market close, kindly review the screen shot that the price hasn't went to limit > 1.39400 but maximum highs and lows are also mentioned on the screen shot. Instead i should get profits for pips as i placed T/P and crossed all the T/P limits.
Javed Karim
kindly arrange to revert the amount with profits as incurred...
