Abandoned Complaint - FBS set a TP on my order at a wrong price.

[alimdn]

Hello,

I'm having an issue with FBS regarding my order that got closed by them by setting a TP. I understand that is stated in their customer agreement, however, they made a mistake of setting the wrong TP, that should have never been executed based the server logs. That resulted in a massive loss and around 10k usd in profits not realized.

Here are the server logs they sent:
2023.04.18 22:59:49.697;333.81;334.15
2023.04.18 22:59:49.800;333.50;334.29
2023.04.18 22:59:50.000;333.72;334.33 <--- Last Price
2023.04.19 16:30:30.002;323.54;323.75

They closed my order by setting a TP at 334.32, however when the market reopened on 2023.04.19 16:30:30.002 , the ask price was 323.75. The TP should have never been filled.

 

[4evermaat]

would be good if you used a 1 minute chart (or 5 min) and show where the TP was set and where the TP was actually filled / changed to.

also, we need to see the full trading history for some more context. Here is a guide on how to upload it to this thread:

preserve mt4/mt5 account trade history statements part 1...

Estimated read time: 12-15 min. Estimated money and stress savings: your original deposits + profits - withdrawals. One of the most important pieces of evidence to maintain is the full account trade history. This history includes rows of trades such that each row has the order/ticket...

www.forexpeacearmy.com

Please do this from mt4/mt5 DESKTOP app, not the mobile app.

 

[alimdn]

Hello, the order was made using the fbs mobile app.
You can see on the screenshot the short position on nflx was executed at 333.96 on 18.04.2023 22:59:44 with no TP/SL set. The market closed right after. The next day the market opened with a gap down at an ask price of 323.75 (also verified with fbs server logs they sent). At this point upon market open on 19.04.2023 16:30:30 FBS set a TP of 334.32 and closed my postion.
334.32 was never recorded in the price history of that day and my position should have been kept open with +10k usd profit.

 

[FxMaster]

Hello,

I'm having an issue with FBS regarding my order that got closed by them by setting a TP. I understand that is stated in their customer agreement, however, they made a mistake of setting the wrong TP, that should have never been executed based the server logs. That resulted in a massive loss and around 10k usd in profits not realized.

Here are the server logs they sent:
2023.04.18 22:59:49.697;333.81;334.15
2023.04.18 22:59:49.800;333.50;334.29
2023.04.18 22:59:50.000;333.72;334.33 <--- Last Price
2023.04.19 16:30:30.002;323.54;323.75

They closed my order by setting a TP at 334.32, however when the market reopened on 2023.04.19 16:30:30.002 , the ask price was 323.75. The TP should have never been filled.

Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Go to their website and invite them here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here https://fbs.com/about
support@fbs.com or +357 22 010970

Also, Share your story as a review https://www.forexpeacearmy.com/forex-reviews/5098/fbs-forex-brokers

You can also share your story on their social media pages mentioned below:

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