FIGFx Client 101140
Recruit
- Messages
- 14
Here is the review that I have just posted in the Reviews section.
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FIG FX deducted 400 USD of my swap earnings today for trades that I made in December 2009 and January 2010.
I at first noticed that my equity was around 1400 USD, whereas before I knew it was around 1800 USD. So I checked the Account History and there was an item "Balance Adj." with the amount -402 USD.
I contacted FIG FX via Live Chat and asked why funds were deducted. The guy claimed that the swap rates for USDTRY back then were incorrect. Those trades were opened and closed long ago. Is it right for him to now take back my earnings?
I put forward my point of view to him in the conversation, using the example that if he offered to sell me something for a price, and I accept that offer, then the deal is done; he can't just now (after 3 months) say "sorry I was wrong" and change history and take my profits. Such is the bahaviour of a scam broker.
I asked him to refund what was deducted, giving him the chance to quickly make things fair and settled, stating that I would otherwise go public with my experience at ForexPeaceArmy. He basically said "go ahead", and said he will accept whatever judgement FPA makes.
By the end of the converation I noticed that the "Balance Adj." line in the Account History was now gone. Deleting/editing Account history is more evidence of scam broker behaviour.
Since FIG FX declined to settle this quickly over live chat, it is now up to ForexPeaceArmy to pass down judgement, and FIG FX has agreed to accept it whatever it may be.
I will post the chat transcript in the discussion forum.
========================================================
Here is the transcript.
========================================================
Welcome Philip, Your request has been directed to FIG Solutions's Customer Support (EN) department. Our operator will be answering your call shortly; please hold-on.
Call accepted by FIG Solutions's operator Live Operator. Currently in room: Live Operator.
Live Operator:
Hello, May I help you sir
Philip:
Why has funds been deducted from my account with description "Balance Adj."?
Live Operator:
Sir .. as we mentioned to day there were a problem with USDTRY swaps it is $3.4 for the standard lot
Live Operator:
so the amounts have been fixed
Philip:
I traded USDTRY a long time ago, I earned it
Philip:
How can you go back and say it was wrong when I traded based on what you offered?
Live Operator:
No problem with the profits at all the problem was with the SWAPS, and I guess sir you knew that it they weren't true
Philip:
No, you offered that so I traded
Philip:
You can't just say sorry and take my swap earnings away
Live Operator:
Sir we fixed the mistake, do believe that 5 0.5 lot make more than $100 as a swap in one day !?
Live Operator:
you were hunting that mistake
Philip:
I don't know, I traded based on what you offered
Philip:
How would I know it was a mistake?
Philip:
You can change it for the future, and I'd react accordingly
Live Operator:
the swap for short USDTRY is $3.4 for standard lot
Philip:
I don't know what the proper rate is, I just traded based on what I saw
Philip:
I took what you offered. You can go back and change your mind
Philip:
The deal was done
Live Operator:
you figured out the problem sir and you kept hunting it, is it right ?
Philip:
You can't go back and change your mind
Philip:
Figured out what problem? How would I know it was a problem?
Live Operator:
not changing minds you know that it was a problem, am I right sir ?
Philip:
If you offer something then I decide to either take it or not. It was not a problem
Philip:
You offer to sell something for a price, I either buy it or not
Philip:
If I buy it, you can;t just say, sorry, my price was wrong
Philip:
after I had bought it a long time ago
Philip:
Please refund what I earned
Philip:
I didn't do anything illegal
Philip:
Otherwise I will write on ForexPeaceArmy
Philip:
You will be labeled as a scam broker
Philip:
who takes traders profits away however way they can with various excuses
Live Operator:
Send an email to them and register a case with FPA and lets see what there judgment will be sir, they know what is the truth and we will accept there judgment
Philip:
I will remain quiet if you refund my valid earnings
Live Operator:
Have a good luck with your case ... again we will accept there judgment and both of us will be happy
Philip:
I would not just send an email, I woud write a public review and in the forum
Live Operator:
As I said have a good luck
Live Operator:
Lets meet you there
Philip:
I would also save this message and show it in my review and forum post.
Live Operator:
Yes and we will just in case if you changed anything, FPA will be fair
Philip:
You want to fight over 400 USD? That's probably not a lot of money to you, is it worth it? We can end it quickly if you can just be fair and refund my earnings.
Live Operator:
We are not looking for $400, as you said be fair and we will you hunt a problem and any problem should be fixed
Philip:
What problem? I never saw it as a problem. I already explained it: You offer to sell something for a price, and I decide to buy it. You can't just go back and say "sorry I was wrong" long after I had bought it. We are not talking about price quotes here that last for milliseconds that can be erroneous (e.g. price spikes / bad quotes). We are talking about swap rates whose numbers stay constant for days. You had plenty of chance to change the number if you felt it was too high.
Philip:
You can simply change the number going forward.
Philip:
You shouldn't be going backward on deals that are done and closed
Live Operator:
Sir, You said that you will complain to FPA, and we agreed
Philip:
Those deals were done in December 2009 and January 2010.
Philip:
I'm giving you a chance to fix it quickly now before I create bad publicity.
Philip:
If traders read that you delete past profits, that's is quite bad publicity.
Live Operator:
Sir again "WE WILL ACCEPT FPA JUDGMENT WHATEVER IT WILL BE, NOTHING MORE"
Philip:
Did you delete the "Balance Adj" line from the Account history?
Live Operator has left the conversation. Currently in room: Philip.
========================================================
========================================================
FIG FX deducted 400 USD of my swap earnings today for trades that I made in December 2009 and January 2010.
I at first noticed that my equity was around 1400 USD, whereas before I knew it was around 1800 USD. So I checked the Account History and there was an item "Balance Adj." with the amount -402 USD.
I contacted FIG FX via Live Chat and asked why funds were deducted. The guy claimed that the swap rates for USDTRY back then were incorrect. Those trades were opened and closed long ago. Is it right for him to now take back my earnings?
I put forward my point of view to him in the conversation, using the example that if he offered to sell me something for a price, and I accept that offer, then the deal is done; he can't just now (after 3 months) say "sorry I was wrong" and change history and take my profits. Such is the bahaviour of a scam broker.
I asked him to refund what was deducted, giving him the chance to quickly make things fair and settled, stating that I would otherwise go public with my experience at ForexPeaceArmy. He basically said "go ahead", and said he will accept whatever judgement FPA makes.
By the end of the converation I noticed that the "Balance Adj." line in the Account History was now gone. Deleting/editing Account history is more evidence of scam broker behaviour.
Since FIG FX declined to settle this quickly over live chat, it is now up to ForexPeaceArmy to pass down judgement, and FIG FX has agreed to accept it whatever it may be.
I will post the chat transcript in the discussion forum.
========================================================
Here is the transcript.
========================================================
Welcome Philip, Your request has been directed to FIG Solutions's Customer Support (EN) department. Our operator will be answering your call shortly; please hold-on.
Call accepted by FIG Solutions's operator Live Operator. Currently in room: Live Operator.
Live Operator:
Hello, May I help you sir
Philip:
Why has funds been deducted from my account with description "Balance Adj."?
Live Operator:
Sir .. as we mentioned to day there were a problem with USDTRY swaps it is $3.4 for the standard lot
Live Operator:
so the amounts have been fixed
Philip:
I traded USDTRY a long time ago, I earned it
Philip:
How can you go back and say it was wrong when I traded based on what you offered?
Live Operator:
No problem with the profits at all the problem was with the SWAPS, and I guess sir you knew that it they weren't true
Philip:
No, you offered that so I traded
Philip:
You can't just say sorry and take my swap earnings away
Live Operator:
Sir we fixed the mistake, do believe that 5 0.5 lot make more than $100 as a swap in one day !?
Live Operator:
you were hunting that mistake
Philip:
I don't know, I traded based on what you offered
Philip:
How would I know it was a mistake?
Philip:
You can change it for the future, and I'd react accordingly
Live Operator:
the swap for short USDTRY is $3.4 for standard lot
Philip:
I don't know what the proper rate is, I just traded based on what I saw
Philip:
I took what you offered. You can go back and change your mind
Philip:
The deal was done
Live Operator:
you figured out the problem sir and you kept hunting it, is it right ?
Philip:
You can't go back and change your mind
Philip:
Figured out what problem? How would I know it was a problem?
Live Operator:
not changing minds you know that it was a problem, am I right sir ?
Philip:
If you offer something then I decide to either take it or not. It was not a problem
Philip:
You offer to sell something for a price, I either buy it or not
Philip:
If I buy it, you can;t just say, sorry, my price was wrong
Philip:
after I had bought it a long time ago
Philip:
Please refund what I earned
Philip:
I didn't do anything illegal
Philip:
Otherwise I will write on ForexPeaceArmy
Philip:
You will be labeled as a scam broker
Philip:
who takes traders profits away however way they can with various excuses
Live Operator:
Send an email to them and register a case with FPA and lets see what there judgment will be sir, they know what is the truth and we will accept there judgment
Philip:
I will remain quiet if you refund my valid earnings
Live Operator:
Have a good luck with your case ... again we will accept there judgment and both of us will be happy
Philip:
I would not just send an email, I woud write a public review and in the forum
Live Operator:
As I said have a good luck
Live Operator:
Lets meet you there
Philip:
I would also save this message and show it in my review and forum post.
Live Operator:
Yes and we will just in case if you changed anything, FPA will be fair
Philip:
You want to fight over 400 USD? That's probably not a lot of money to you, is it worth it? We can end it quickly if you can just be fair and refund my earnings.
Live Operator:
We are not looking for $400, as you said be fair and we will you hunt a problem and any problem should be fixed
Philip:
What problem? I never saw it as a problem. I already explained it: You offer to sell something for a price, and I decide to buy it. You can't just go back and say "sorry I was wrong" long after I had bought it. We are not talking about price quotes here that last for milliseconds that can be erroneous (e.g. price spikes / bad quotes). We are talking about swap rates whose numbers stay constant for days. You had plenty of chance to change the number if you felt it was too high.
Philip:
You can simply change the number going forward.
Philip:
You shouldn't be going backward on deals that are done and closed
Live Operator:
Sir, You said that you will complain to FPA, and we agreed
Philip:
Those deals were done in December 2009 and January 2010.
Philip:
I'm giving you a chance to fix it quickly now before I create bad publicity.
Philip:
If traders read that you delete past profits, that's is quite bad publicity.
Live Operator:
Sir again "WE WILL ACCEPT FPA JUDGMENT WHATEVER IT WILL BE, NOTHING MORE"
Philip:
Did you delete the "Balance Adj" line from the Account history?
Live Operator has left the conversation. Currently in room: Philip.
========================================================