Don't tell me the lagging is because of internet connection. I am using 2MBPS connection.
Yeah sure, posting this twice only proves how fast and reliable your internet connection is.
Despite using 2 MBPS connection, the trades are closed very late. All the profit trades are closed in loss. Some times even after 30 seconds the trade will not be closed and then i get the confirmation "Try again"....
As i mentioned earlier, you are describing an impossible thing to happen. Technically speaking, an order token expires automatically after 30 seconds in the MT4 platform. Please consult with
MQL4: automated forex trading, strategy tester and custom indicators with MetaTrader for more details.
First i placed a withdrawal for 718 usd from secure.figfx.com and i did mention the LR details. But you never processed that. Later i sent u a mail too with my LR details. Then after posting in FPA, i placed another request for 350 USD. Only this was processed. How is this? After posting in FPA you guyz process the withdrawal. Before that on 3rd of March i placed withdrawal for 718 usd. That was not processed.
I wish that was true, we have not received your $718 withdrawal request. The one and only received request was for $350, which was shocking even for me.. You raise a scandal, and you do not even want to withdraw your full amount as people usually do.
And also don't tell me its for security you don't respond to me if i come to chat from US VPS. If it was for security, you wouldn't be terminating a session blindly without giving valid reason. Several times it happened. I asked why am i not able to connect from India and the session was terminated.
Do you really think, we will terminate sessions from India to avoid paying you some $350?
Mr., we pay more than that daily on adwords ads in your region so it will probably be unwise to block requests from India. Check our Alexa stats and you will soon notice that we are heavily targeting India since Feb. 1st.. Targeting a country and declining chat requests from it would be simply funny.
I have been trying regularly to connect Live chat support but its not connecting from India. Only from US VPS it gets connected.....
Shall we also send you contact details for a computer technician to come fix your PC?
Anyway i have placed withdrawal for balance money too via LR. Please process that soon....
Would you please be kind to check your LR again?
maybe the cash is there already?
Again i say... My intention is not to defame your company. I get pissed off only because you don't support indians in live chat and the mail response is also very late...
Dear trader, dear friend,
Yes, i understand you are not here to defame us and you are only worried about your money. Thank you for that.
Yet, you are not the only client we have. For you there is only 1 FIG, for us there are 5,000 clients that ask for leverage changes, deposits, withdrawals, password losts, etc.. We have 4 operators checking mails and performing client requests all day long, and on some days we even do not finish half the pending requests.
Now,
some friendly talk away from the money and the technical stuff..
We have nothing against, or against Indian traders. As i mentioned, we are heavily targeting India and we have like twice doubled our Indian client base in the last 60 days.
Regarding the VPS, ask for a second opinion around here. What the chat operator did was the right thing to do. Your VPS was flagged after the first withdrawal request and no further communication was initiated. Can you imagine the problem we've fallen into, if a real hacker got your withdrawal? And it happens, there are a dozen keyloggers that can steal your password, or access your PC without your knowledge. To avoid such scandals, we have a policy for taking requests VIA chat, like mentioning the phone password, matching IP (CLASS-C) and region (maxmind GeoIP); and others.
Even my friends have already placed a withdrawal request to their LR accounts.... Please process their withdrawals too...
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As far as i have been informed,
all their withdrawals were also processed. Please, give them a chance to contact us themselves as you are not officially their IB or representative so i can not take any instructions from you on third party accounts.
Have a nice day
