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Problem FIGfx problem

I am having an issue with a company
Javier,

Are you saying that you won't let him trade until he does the above or are you saying that you won't give him access to his money?

A broker has every right to not allow what they consider to be a rude or abusive client to conduct business there. Do you submit that a broker has the right to withhold money that belongs to a client because you feel the client was rude or abusive? If so, what;s next, determining "damages" from "hostile acts" that conveniently equal either all profits or the entire account balance like the scammers at ForexGen?

If the latter, does this mean that I can't say nasty things about my bank (deservedly so or not) because they might decide not to let me withdraw MY money? If a bank did this, I'd have them up on Federal charges before they could finish telling me about this criminal plan. If the former, just close the guy's accounts, send him his money, and ignore him. If you think you've got a libel case against him, pursue that independently of any money you may owe him.

Hello Pharaoh,

Actually, none of the above.
As far as I remember, you personally have been one member around here who have been following almost all misc. cases of with FIG's clients. Have you ever heard FIG declining to pay somebody at least once? Has there ever been a case where the money was took away and the client thrown out? A single case?

Based on experience from earlier cases, and based on instructions received the FPA team, we are now sending proper notifications of all actions regarding all accounts. In this case, and after we did send a professional email describing every little detail.. we got a "F**K" reply.. What were you expecting? To say thank you for that and simply allow the user to trade again?!

What I was saying that the client, based on his attitude and way of handling issues; Is no more welcome to trade and be a client of FIG. As for the money on-board, the client will be paid his money back even in worst case scenario.

If Mr. Strauss did just calmly read our notification email, this whole issue would have never been here. Solving it could have taken 15 minutes at most .. as simple as Email sent... documents sent for verification... accounts re-enabled.

I hereby confirm that Mr. Strauss did send us an apology email, and a full explanation of what was going on with the two accounts.

I will continue solving the issue in-the-background with Mr. Strauss and the FPA Inspector handling the case, a proper update will be posted in due time.

Thank you
 
Hello Pharaoh,
What I was saying that the client, based on his attitude and way of handling issues; Is no more welcome to trade and be a client of FIG. As for the money on-board, the client will be paid his money back even in worst case scenario.

Ending a trade relationship is reasonable if the client becomes excessively abusive.
 
Ending a trade relationship is reasonable if the client becomes excessively abusive.

Hello Pharaoh,

Just as usual, this case is coming to an end.
Mr. Strauss did calm down, and sent us an email as I confirmed earlier explaining what happened, and why did that happen. He also explained that the two accounts are for himself, his son and wife which was the result of them being traded from the same IP address.

We of course can understand that this happens in some cases where many people trade from the same house or using the same router for example. Yet, we clearly stated many times that this is not acceptable at FIG, we have a clear policy mentioning one account per household.

So it appears that most probably Mr. Strauss was trading in good faith, and simply ignored or did not see that policy entry at all. We believe he had no intention to cheat the system.

Because of the fact above, FIG decided to pay Mr. Strauss his money complete and untouched, including all profits.

Again, FIG proves that the intention of such blocks is never scamming anyone. We had our reasons, performed our review of the account, and came to a final decision. All the hype around the case is simply a result of an angry trader who was extra-emotional when he heard his account is gone.

Mr. Strauss is kindly requested to come back to this thread, and post an update after receiving his money today by 17:00 CET. We would also appreciate if he can post a few lines explaining what actually happened, and how was his problem dealt with.

The FPA would be also kindly appreciated (in cooperation with Mr. Strauss) to edit/remove the negative review posted at our review page by Mr. Strauss.

Finally, there was someone in this thread shouting and ignored constantly.. Yazzy or something was the nickname.. Yazzy, go find a different place to play your ball.. you ain't welcome here. When FIG says customer satisfaction guaranteed, we mean it.
 
Finally, there was someone in this thread shouting and ignored constantly.. Yazzy or something was the nickname.. Yazzy, go find a different place to play your ball.. you ain't welcome here. When FIG says customer satisfaction guaranteed, we mean it.
That was the most ridiculous comment I have ever heard! If you need to address me, either check my nickname or keep your mouth shut, but do not use phrase like "Yazzy or something was the nickname", as it was not civilised to treat other forum members in that childish way of yours.

And who are you to dismiss my comment that way? This is a public forum, for members to discuss forex issues. I raised a few points about the approach FigFx treats its clients, and as an FigFx representative, if you decides to avoid and NOT answer them, it is your call. But you have absolutely no right whatsoever to speak to me the way you did. Grow up! Leave your juvenile attitude at home and your own workplace. Whether I am welcomed here or not, it is definitely not your call.
 
go get em tiger

Yazzy

Go get em. Spinner (JK) has gotten away with a lot of verbal diarrhea here!

If there customer service was so good then they would reach out to traders first, rather than suspend the accounts first and then ask the questions later.
Fig has brought this on themselves. Changing there trading rules and not telling any one was a huge mistake on there part, but they did it deliberately

AS for myself I am out a good trade of about $500 because of there screw up = not trading with them!
 
Updates for the two issues currently taking place with the FPA's Inspectors:

- ChanhD:
The case with ChanhD has been solved. An email chain between me, ChanhD and the FPA inspector have been going on along for two days and it looks like everything was solved to satisfy all parties.

ChanhD restored access to his affiliate account, as well as did his clients. We would like to welcome them trading on our platform again anytime they see fit.


- J. W. Strauss:
The money on accounts was paid including all profits.
Mr. Strauss has promised to show up at the forums and update the interested forum members confirming his withdrawals.

Thanks to all parties contributing to solve the two issues, and sorry for any inconvenience or delays that might have occurred.

Enjoy your weekend.

--------------------------------------

This is a public forum, for members to discuss forex issues.

Yazzy,

I apologize if made it to blow-you-up so quick, I should have done this slowly and for very long.

As you mentioned earlier, this is a public forum where community discusses..
Community FYI means discussing, reviewing, getting answers to questions, sharing as well as respecting each other.

Take a look at your previous few posts, all I see is useless and meaningless blatant probably to increase your post count or something. You are making no good to the community, and probably none to yourself.

This thread, (check title above), is for FIGfx clients that have stuck issues, or unanswered questions. Not for people with nothing to do, coming here just to force their accusations and lame point of view into each open thread.

Really friend, if you have nothing to do, go do it somewhere else.

Stevesmain, double the above for yourself. Or you know what, keep waking your terminal up.. I know that's a constant problem you're facing in your trades.

Will there be a day here at the FPA where such commentator's accounts will be banned. Is there any real reason for keeping them anyway? Just interested.
 
Hello Pharaoh,

Actually, none of the above.
As far as I remember, you personally have been one member around here who have been following almost all misc. cases of with FIG's clients. Have you ever heard FIG declining to pay somebody at least once? Has there ever been a case where the money was took away and the client thrown out? A single case?

Based on experience from earlier cases, and based on instructions received the FPA team, we are now sending proper notifications of all actions regarding all accounts. In this case, and after we did send a professional email describing every little detail.. we got a "F**K" reply.. What were you expecting? To say thank you for that and simply allow the user to trade again?!

What I was saying that the client, based on his attitude and way of handling issues; Is no more welcome to trade and be a client of FIG. As for the money on-board, the client will be paid his money back even in worst case scenario.

If Mr. Strauss did just calmly read our notification email, this whole issue would have never been here. Solving it could have taken 15 minutes at most .. as simple as Email sent... documents sent for verification... accounts re-enabled.

I hereby confirm that Mr. Strauss did send us an apology email, and a full explanation of what was going on with the two accounts.

I will continue solving the issue in-the-background with Mr. Strauss and the FPA Inspector handling the case, a proper update will be posted in due time.

Thank you

What i do not understand is the fact that it is an offense,in your company, for people in the same environment to trade same strategy.By the way,how do you detect if your customers are related.
 
I always find your posts entertaining, Javier, as it is rare to see from a broker such openly blatant self-righteousness and utter contempt for its own clients. Every time I visit this web site, I eagerly look for any new posts from you. Please keep up your valuable contributions on this web site.

For those who are still clients, you should know what to do by now.
 
What i do not understand is the fact that it is an offense,in your company, for people in the same environment to trade same strategy.By the way,how do you detect if your customers are related.

Hello clem699,

The worst thing that can ever happen when you are in the finance industry is getting involved in anything related to money laundering or financing of terrorism. We both know that the slightest doubt that you are involved in such case will end you in Guantanamo.

FIG has a team of well trained specialists that monitor all opened accounts all day long. We also ask our clients to send us their identification documents with information about themselves, to be able to identify who they are and what their trading strategies look like.

If you have been following the traces of cases with FIG's clients, you must have noticed that 99% of all cases are a result of some smart guy trying to abuse the affiliate program. I repeat, 99% of the cases are related to the affiliate commissions.

Take a look here:
Figfx scam!!!!!!!!

That is one of those cases where the owner did not even have enough smartness to remove/blur his screenshot of the so-called "scammed accounts". He even posted it online helping us reveal all the accounts he is in control of.

Of course, I will not be able to tell in details how the procedure works. But believe me, the pattern is obvious in most cases.

There has been a case a few days ago with Mr. ChanhD, who was arguing for so long about his commissions. Today, and very surprisingly, I got an email where he simply admitted misunderstanding our affiliate terms "one account per house-hold". Guess what? He was given his access back and all his downline traders as well.

It's not a secret that most forex brokers are formed of people who have been working in bigger/older companies. It's usually experienced people grouping to form something better, than the old one they have been working with. No doubt, FIG has been so successful filtering out trader's accounts that tried to manipulate the system.

[n]hyper[/b]:
Sure friend, I understand that you have been used to companies getting the money from people and never having the guts to show up and tell what actually happened. Now when there is finally someone dedicated to solve clients issues, you're terrified to hell and calling this openly blatant self-righteousness and utter contempt.

Go to any bank of your choice, Just hit the door open and go in. You will soon notice sexy ladies and nice looking gentlemen racing to serve you first..

The next day, try opening the door, entering in, and starting to shout about how high their APR is, how slow their procedures are or maybe call them a scam bank.. You will soon find yourself thrown out, and explained in a way or another that you are simlpy not welcome here anymore.

This is why you will sometimes read my boring posts that seem to be more like newbie tutorials explaining details and backing stories up with screenshots, etc.. And other times, you will find some posts where I make it straight to the point and tell someone to "get lost" of the thread.

Conclusion:
- We do have policies, probably more strict than many other brokers around; but those are our policies and seems like 12K traders like them and are able to live by them. If you do not like them for some reason, it's your call.

- If you are a client at FIG and have an unanswered issue, please feel free to post and ask. Otherwise, read the bank explanation above.

Have a pleasant weekend everybody
 
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