In feb 2011 i opened an acc. at FIGfx broker. In april they close my account with a notice. Saying that i didnot send the aggrement docs.
But that is not true. I did send the docs.
they refund my initial deposit but refuse to pay my profitmoney usd 1714.30.
FIGFX broker reject my ticket and not solve my problem.
Anyone suggestions?
here is my email log with FIGfx support.
***
Your request (#6982) has been deemed solved.
To review, comment and reopen the request, follow the link below:
FIGfx Brokers Customer Support Portal : Login
FIGfx Customer Support, Apr-21 20:50 (EEST):
*** REJECTED *** INVALID ACCOUNT NUMBER & PHONE PASSWORD ***
Thank you & Have a nice day
__
Best regards,
FIG Solutions Limited.
#306 Victoria House ● 17771 Mahe ● Seychelles ● tel: +1 (888) 35 FIGFX
Confidentiality Statement:
This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately.
Biswadjiet Jodha, Apr-21 17:48 (EEST):
dear Sirs at Figfx Brokers,
Before I take legal steps.
Please review the case and return my profit money.
- Tekst uit oorspronkelijke bericht niet weergeven -
regards,
B Jodha
FIGfx Customer Support, Apr-18 23:33 (EEST):
*** REJECTED *** INVALID ACCOUNT NUMBER & PHONE PASSWORD ***
Thank you & Have a nice day
__
Best regards,
FIG Solutions Limited.
#306 Victoria House ● 17771 Mahe ● Seychelles ● tel: +1 (888) 35 FIGFX
Confidentiality Statement:
This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately.
Biswadjiet Jodha, Apr-18 23:30 (EEST):
Dear Sirs,
On 9 february 2011 I opened the account. I had sent the docs.
You should have sent me an email afther 7 days.
Now after 2 months you terminated the account without notice.
Request my money usd 1714.30 please send to my money bookers account.
Regards,
B Jodha
FIGfx Customer Support, Apr-18 22:11 (EEST):
Hello,
No sir, unfortunately nothing will be withdrawan from your account except for your initial deposit, which you have already received.
You can check our customer service agreement which you agreed to, paragraph 27, where it is clearly stated:
"" FIG Solutions must receive an original signed copy of the entire Customer Account Application and Customer within seven (7) days of completion of the online Customer Account Application. If FIG Solutions does not receive the Customer Account Application and Customer Agreement with original signatures, FIG Solutions reserves the right to liquidate any Open Positions in the Account and to close the Account. ""
As well, you can check the same agreement you agreed to, paragraph 4.2 where it clearly states that it is our right (and NOT obligation) to make a partial/full refund of your equities. In this particular case, we even chose to make a full one, giving you full access to your invested capital.
Please do not open any more tickets in regards to this account. If you feel our take solution is not satisfactory, please consult your lawyer.
Thank you & Have a nice day
__
Best regards,
FIG Solutions Limited.
#306 Victoria House ● 17771 Mahe ● Seychelles ● tel: +1 (888) 35 FIGFX
Confidentiality Statement:
This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately.
Biswadjiet Jodha, Apr-18 21:13 (EEST):
Dear Sirs
I request withdraw USD 1714.30 to my moneybookers account.
regards,
B Jodha
FIGfx Customer Support, Apr-18 18:51 (EEST):
Hello,
This matter does not have to do anything with your trading account verification.
Account verification is one thing; which I understand you did complete successfully. The signing of the contract is an absolutely different thing required by the terms of service agreement you have accepted when you opened your account.
We were unfortunately force to close your account for not receiving your signed customer agreement within 7 days of opening the account. We have checked your client profile and noticed that no such documents were received.
You can check our customer service agreement which you agreed to, paragraph 27, where it is clearly stated:
"" FIG Solutions must receive an original signed copy of the entire Customer Account Application and Customer within seven (7) days of completion of the online Customer Account Application. If FIG Solutions does not receive the Customer Account Application and Customer Agreement with original signatures, FIG Solutions reserves the right to liquidate any Open Positions in the Account and to close the Account. ""
Thank you & Have a nice day
__
Best regards,
FIG Solutions Limited.
#306 Victoria House ● 17771 Mahe ● Seychelles ● tel: +1 (888) 35 FIGFX
Confidentiality Statement:
This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately.
Biswadjiet Jodha, Apr-18 13:42 (EEST):
Acc. 143329
Dear Sirs,
I already send the docs 9 feb 2011.
And I got your conformation email that you recieved the docs.
So, I do not understand it.
Please send my profit money usd 1714.30 to my moneybookers account xxxx
regards,
Biswadjiet Jodha
But that is not true. I did send the docs.
they refund my initial deposit but refuse to pay my profitmoney usd 1714.30.
FIGFX broker reject my ticket and not solve my problem.
Anyone suggestions?
here is my email log with FIGfx support.
***
Your request (#6982) has been deemed solved.
To review, comment and reopen the request, follow the link below:
FIGfx Brokers Customer Support Portal : Login
FIGfx Customer Support, Apr-21 20:50 (EEST):
*** REJECTED *** INVALID ACCOUNT NUMBER & PHONE PASSWORD ***
Thank you & Have a nice day
__
Best regards,
FIG Solutions Limited.
#306 Victoria House ● 17771 Mahe ● Seychelles ● tel: +1 (888) 35 FIGFX
Confidentiality Statement:
This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately.
Biswadjiet Jodha, Apr-21 17:48 (EEST):
dear Sirs at Figfx Brokers,
Before I take legal steps.
Please review the case and return my profit money.
- Tekst uit oorspronkelijke bericht niet weergeven -
regards,
B Jodha
FIGfx Customer Support, Apr-18 23:33 (EEST):
*** REJECTED *** INVALID ACCOUNT NUMBER & PHONE PASSWORD ***
Thank you & Have a nice day
__
Best regards,
FIG Solutions Limited.
#306 Victoria House ● 17771 Mahe ● Seychelles ● tel: +1 (888) 35 FIGFX
Confidentiality Statement:
This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately.
Biswadjiet Jodha, Apr-18 23:30 (EEST):
Dear Sirs,
On 9 february 2011 I opened the account. I had sent the docs.
You should have sent me an email afther 7 days.
Now after 2 months you terminated the account without notice.
Request my money usd 1714.30 please send to my money bookers account.
Regards,
B Jodha
FIGfx Customer Support, Apr-18 22:11 (EEST):
Hello,
No sir, unfortunately nothing will be withdrawan from your account except for your initial deposit, which you have already received.
You can check our customer service agreement which you agreed to, paragraph 27, where it is clearly stated:
"" FIG Solutions must receive an original signed copy of the entire Customer Account Application and Customer within seven (7) days of completion of the online Customer Account Application. If FIG Solutions does not receive the Customer Account Application and Customer Agreement with original signatures, FIG Solutions reserves the right to liquidate any Open Positions in the Account and to close the Account. ""
As well, you can check the same agreement you agreed to, paragraph 4.2 where it clearly states that it is our right (and NOT obligation) to make a partial/full refund of your equities. In this particular case, we even chose to make a full one, giving you full access to your invested capital.
Please do not open any more tickets in regards to this account. If you feel our take solution is not satisfactory, please consult your lawyer.
Thank you & Have a nice day
__
Best regards,
FIG Solutions Limited.
#306 Victoria House ● 17771 Mahe ● Seychelles ● tel: +1 (888) 35 FIGFX
Confidentiality Statement:
This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately.
Biswadjiet Jodha, Apr-18 21:13 (EEST):
Dear Sirs
I request withdraw USD 1714.30 to my moneybookers account.
regards,
B Jodha
FIGfx Customer Support, Apr-18 18:51 (EEST):
Hello,
This matter does not have to do anything with your trading account verification.
Account verification is one thing; which I understand you did complete successfully. The signing of the contract is an absolutely different thing required by the terms of service agreement you have accepted when you opened your account.
We were unfortunately force to close your account for not receiving your signed customer agreement within 7 days of opening the account. We have checked your client profile and noticed that no such documents were received.
You can check our customer service agreement which you agreed to, paragraph 27, where it is clearly stated:
"" FIG Solutions must receive an original signed copy of the entire Customer Account Application and Customer within seven (7) days of completion of the online Customer Account Application. If FIG Solutions does not receive the Customer Account Application and Customer Agreement with original signatures, FIG Solutions reserves the right to liquidate any Open Positions in the Account and to close the Account. ""
Thank you & Have a nice day
__
Best regards,
FIG Solutions Limited.
#306 Victoria House ● 17771 Mahe ● Seychelles ● tel: +1 (888) 35 FIGFX
Confidentiality Statement:
This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately.
Biswadjiet Jodha, Apr-18 13:42 (EEST):
Acc. 143329
Dear Sirs,
I already send the docs 9 feb 2011.
And I got your conformation email that you recieved the docs.
So, I do not understand it.
Please send my profit money usd 1714.30 to my moneybookers account xxxx
regards,
Biswadjiet Jodha