If you widen the spreads as much as you want for sure there is no mistake at all ! at that time there were no news or high volatility in the market ! that very big spreads are not correct !
you believed that all of the spreads were less than 10 on that time !butI could prove that it was much bigger than 10 ! but it doesnt change anything !!! In the begining you accepted to do something but later you changed your mind because you saw that my account is in a big profit and its not good for you to reopen my positions !
check this !
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Mahsa Mirshokraei (103030) — Your message | 12:11 | Today
What do you mean it has not exceeded 10 points !! on EURGBP its more than 13 points !!! i wont accept it at all ! Please respect your clients and reopen my orders !!
>> Pavel Kulakov
reply
Pavel Kulakov — EXNESS Support | 18:13 | Today
At the moment of stop out all the spreads were lower than 10 points.
There were no errors of any kind in your case and no further actions are needed.
reply
Mahsa Mirshokraei (103030) — Your message | 21:40 | Today
>> Pavel Kulakov
at the moment of stop out eurgbp was 13 points ! audusd was 10 points !!!
I can prove it ! You can also check it cause i had buy and sell orders on the same pairs !!!
you should reopen all of my orders !
Ayan Suvan | 17:06
Thank you for waiting
Our specialists are working on it already , your request will be processed as soon as spossible in turn
Mahsa Mirshokraei | 17:07
ok , but the problem is when ?
they want to reopen my orders when the market come against me ?!
Ayan Suvan | 17:10
No, specialists will analyzed account history, and they they will decide and re-open orders or re-calculate account balance you will get an answer
Mahsa Mirshokraei | 17:11
ok thank you . bye
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you didnt re-open my orders nor re-calculate my account balance