I am a day trader. I have a major account with forex.com with around $204k. I trade with forex.com for over one year. over all is profiting but not very much and not that consistent. total profit is around $50000. On oct 15, 2014, I made about$11000. However, the next day I found my account is disabled. I decide to withdraw my fund and email my customer manager for inquiry what happens. The customer manager just say he is sorry about that and the financial department is processing my fund withdrawal. I decide to withdraw my fund because I ever have the experience that my other account with forex.com was ever disabled before but all fund was returned. I open an new account with forex.com because their IB urge me to open an account with them again. There was no problem during the last whole year. However, all of sudden, they disable my account and told me all my positive trade that day is forfeited (totally positive trade $19276.33) leave an " Admin Trd Adj -19276.33" in my account that means only my negative trade that day (around $8000) was left. Please note in forex.com website, they allow all tradings including EA. I don't understand what makes them forfeit my profitable trades and leave negative trades in my account If their server got wrong, how come retail trader should be punished and how come they can do like this. That is totally scam and unacceptable. I declare I just traded by my strategy. I don't know what happens to their server/platform.
Forex.com take $19276 from my account without reason. Account disabled.
Master Yoda
Captain
- Messages
- 2,929
At first I think it would be better to invite Forex.com to reply to this thread.
Remember that forex.com is regulated so feel free to file a complaint through the regulators
Remember that forex.com is regulated so feel free to file a complaint through the regulators
here are the trades on that day. my strategy is based trend counter back. it is normal for an extreme case, there are many loss and some more profits at the end. It is robbery behavior that they say it was due to price latency arbitrage then just delete all profits that day. why a retail trader even don't know what happens should be punished due to their problem? The trades just follows my strategy.
26607324 2014.10.15 01:44:31 buy 0.10 eurusdpro 1.26331 1.26120 1.26631 2014.10.15 05:34:21 1.26384 0.00 0.00 0.00 5.30
26609093 2014.10.15 07:50:01 buy 1.00 uk_oil 83.62 78.62 83.58 2014.10.15 08:02:02 83.58 0.00 0.00 0.00 -4.00
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FxMaster
Colonel
- Messages
- 12,241
Go to live support on website and chat with them and let them know about this thread and ask them to join this discussion or send them email here ukinfo@forex.com and read this also FOREX.com complaints | FOREX.com UK
Master Yoda
Captain
- Messages
- 2,929
hemanyun - where are you from?
Amin EL-HAKIM
Master Sergeant
- Messages
- 306
It's obvious the trades were around the gigantic move produced by the US news, and some of them are shot term (scalping) trades, however, to my knowledge, they don't advertise anything against that, on the contrary, they claim to be STP/ECN (you know, the **** everyone claims). Did you invite them to this thread?
I born in China. Now Singaporean
Hi, Amin:
My strategy is based on 5min/1hour, counter trend/settlings, pyramid. That is why I did large size tradings. but the trading size is still not excess with my $200k account (ever put 400k in it at most). I have been trading with strategy for over 4 years. Of course I have loses too, but overall it works fine. This account has been over 1 year. I didn't reply on scalping for profits and can find some trading moments like that. They claim their server got wrong then, but at the same time my strategy works, they take away all my profits and left the loses.
That is the problem, you broker can't lose but retail trader should always accept all kind of loss. A shameless company!
I invite them by email yesterday, but so far no response yet.
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23746937 2013.12.27 11:21:49 sell 0.30 eurusdpro 1.38205 1.38586 1.38086 2013.12.27 11:41:06 1.38587 0.00 0.00 0.00 -114.60
23746973 2013.12.27 11:25:01 sell 0.10 eurusdpro 1.38230 1.38586 1.38086 2013.12.27 11:41:06 1.38587 0.00 0.00 0.00 -35.70
23746985 2013.12.27 11:26:43 sell 0.30 eurusdpro 1.38207 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -112.80
23747030 2013.12.27 11:33:08 sell 0.10 eurusdpro 1.38232 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -35.10
23747067 2013.12.27 11:34:09 sell 0.40 eurusdpro 1.38328 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -102.00
23747091 2013.12.27 11:34:15 sell 1.00 eurusdpro 1.38406 1.38581 1.38081 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -177.00
23747101 2013.12.27 11:34:27 sell 2.00 eurusdpro 1.38406 1.38579 1.38079 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -354.00
23747110 2013.12.27 11:34:40 buy 2.00 usdchfpro 0.88449 0.88111 0.88400 2013.12.27 12:06:32 0.88390 0.00 0.00 0.00 -133.50
23747154 2013.12.27 11:35:44 buy 2.00 usdchfpro 0.88429 0.00000 0.00000 2013.12.27 11:53:07 0.88360 0.00 0.00 0.00 -156.18
23747168 2013.12.27 11:36:04 sell 2.00 eurusdpro 1.38423 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -320.00
23747193 2013.12.27 11:37:06 sell 2.00 eurusdpro 1.38419 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -328.00
23747208 2013.12.27 11:38:04 buy 2.00 usdchfpro 0.88435 0.00000 0.00000 2013.12.27 11:52:12 0.88343 0.00 0.00 0.00 -208.28
23747316 2013.12.27 11:41:22 sell 40.00 eurusdpro 1.38892 0.00000 1.38600 2013.12.27 11:44:23 1.38692 0.00 0.00 0.00 8 000.00
23747389 2013.12.27 11:42:14 buy 8.00 usdchfpro 0.88162 0.00000 0.00000 2013.12.27 11:47:42 0.88302 0.00 0.00 0.00 1 268.37
23747638 2013.12.27 11:54:28 buy 1.33 usdchfpro 0.88310 0.88111 0.88450 2013.12.27 12:06:41 0.88390 0.00 0.00 0.00 120.38
23789529 2014.01.03 02:31:59 buy 0.40 gbpjpypro 171.621 171.041 171.541 2014.01.03 02:42:48 171.293 0.00 0.00 0.00 -125.81
23789536 2014.01.03 02:32:54 buy 2.00 gbpjpypro 171.435 171.026 171.526 2014.01.03 02:42:46 171.293 0.00 0.00 0.00 -272.34
23789537 2014.01.03 02:33:05 buy 2.00 gbpjpypro 171.458 171.019 171.519 2014.01.03 02:42:49 171.293 0.00 0.00 0.00 -316.45
23789552 2014.01.03 02:33:58 buy 2.00 gbpjpypro 171.436 0.000 0.000 2014.01.03 02:42:51 171.297 0.00 0.00 0.00 -266.58
23789732 2014.01.03 02:35:51 buy 1.50 gbpjpypro 171.367 0.000 0.000 2014.01.03 02:51:24 171.332 0.00 0.00 0.00 -50.33
23789736 2014.01.03 02:35:51 buy 0.50 gbpjpypro 171.367 0.000 0.000 2014.01.03 02:51:36 171.354 0.00 0.00 0.00 -6.23
23789580 2014.01.03 02:35:51 buy 6.00 gbpjpypro 171.367 0.000 0.000 2014.01.03 02:51:02 171.315 0.00 0.00 0.00 -299.11
23789617 2014.01.03 02:36:34 buy 30.00 gbpjpypro 171.162 170.900 171.300 2014.01.03 02:42:02 171.284 0.00 0.00 0.00 3 509.78
23789623 2014.01.03 02:37:44 buy 12.00 gbpjpypro 171.184 0.000 0.000 2014.01.03 02:42:13 171.294 0.00 0.00 0.00 1 265.73
26159702 2014.08.20 08:30:16 buy 1.25 gbpusdpro 1.66778 1.66251 1.66790 2014.08.20 08:36:27 1.66600 0.00 0.00 0.00 -222.50
26159794 2014.08.20 08:31:56 buy 1.25 gbpusdpro 1.66713 1.66209 1.67009 2014.08.20 08:36:26 1.66595 0.00 0.00 0.00 -147.50
26159813 2014.08.20 08:32:27 buy 2.50 gbpusdpro 1.66618 1.66117 1.66690 2014.08.20 08:36:25 1.66597 0.00 0.00 0.00 -52.50
26159921 2014.08.20 08:37:03 buy 7.50 gbpusdpro 1.66583 1.66078 1.66650 2014.08.20 08:38:21 1.66631 0.00 0.00 0.00 360.00
26159984 2014.08.20 08:40:24 buy 0.75 gbpusdpro 1.66615 1.65800 1.66750 2014.08.20 14:00:03 1.66511 0.00 0.00 0.00 -78.00
26160817 2014.08.20 10:10:28 buy 0.75 eurusdpro 1.32831 1.32650 1.32990 2014.08.20 13:24:22 1.32909 0.00 0.00 0.00 58.50
26162472 2014.08.20 13:57:17 buy 0.80 eurusdpro 1.32855 1.32355 1.32915 2014.08.20 14:11:07 1.32897 0.00 0.00 0.00 33.60
26163266 2014.08.20 15:59:58 buy 0.30 eurusdpro 1.32843 1.32343 1.32910 2014.08.20 16:52:45 1.32891 0.00 0.00 0.00 14.40
26163738 2014.08.20 18:00:16 sell 12.50 usdjpypro 103.521 104.015 103.215 2014.08.20 18:00:40 103.504 0.00 0.00 0.00 205.31
26163757 2014.08.20 18:00:27 sell 7.50 gbpusdpro 1.66164 1.66694 1.66100 2014.08.20 18:01:20 1.66160 0.00 0.00 0.00 30.00
26163902 2014.08.20 18:03:28 buy 1.50 gbpusdpro 1.66077 1.65574 1.66374 2014.08.20 18:04:24 1.66095 0.00 0.00 0.00 27.00
26164087 2014.08.20 18:06:00 buy 2.50 gbpusdpro 1.66005 1.65517 1.66317 2014.08.20 18:06:23 1.66023 0.00 0.00 0.00 45.00
26164424 2014.08.20 18:13:52 sell 0.75 usdjpypro 103.732 104.226 103.686 2014.08.20 18:19:50 103.693 0.00 0.00 0.00 28.21
26365692 2014.09.16 11:50:40 buy 0.25 gbpusdpro 1.61883 1.61700 1.62190 2014.09.16 11:52:54 1.61953 0.00 0.00 0.00 17.50
26367260 2014.09.16 15:51:09 sell 0.25 audusdpro 0.90692 0.91596 0.90700 2014.09.16 15:59:48 0.90870 0.00 0.00 0.00 -44.50
26367307 2014.09.16 15:52:19 sell 0.25 audusdpro 0.90732 0.91232 0.90700 2014.09.16 15:59:39 0.90880 0.00 0.00 0.00 -37.00
26367366 2014.09.16 15:53:31 sell 0.50 audusdpro 0.90782 0.91289 0.90740 2014.09.16 15:59:36 0.90888 0.00 0.00 0.00 -53.00
26367369 2014.09.16 15:53:36 sell 0.25 audusdpro 0.90756 0.91292 0.90740 2014.09.16 15:59:01 0.90885 0.00 0.00 0.00 -32.25
26367430 2014.09.16 15:54:47 sell 0.50 audusdpro 0.90821 0.91320 0.90520 2014.09.16 15:59:29 0.90868 0.00 0.00 0.00 -23.50
26367438 2014.09.16 15:54:56 sell 0.25 audusdpro 0.90805 0.91304 0.90504 2014.09.16 15:59:26 0.90866 0.00 0.00 0.00 -15.25
26367500 2014.09.16 15:56:34 sell 1.00 audusdpro 0.90869 0.91363 0.90563 2014.09.16 15:59:01 0.90883 0.00 0.00 0.00 -14.00
26367526 2014.09.16 15:56:48 sell 1.50 audusdpro 0.90891 0.91398 0.90598 2014.09.16 15:59:24 0.90875 0.00 0.00 0.00 24.00
26367580 2014.09.16 15:57:13 sell 1.75 audusdpro 0.90923 0.91429 0.90870 2014.09.16 15:59:07 0.90907 0.00 0.00 0.00 28.00
26367638 2014.09.16 15:57:34 sell 5.00 audusdpro 0.90995 0.91499 0.90870 2014.09.16 15:58:53 0.90910 0.00 0.00 0.00 425.00
26367656 2014.09.16 15:57:45 sell 0.50 gbpusdpro 1.62955 1.63466 1.62666 2014.09.16 15:57:59 1.62901 0.00 0.00 0.00 27.00
I am still waiting for them to confirm their last determination yet. Will file a case at the weekend.
