Forex-metal.com is unreachable! Scam!!! Need help transferring US$1.1k to new account with USGFX.

forexengines

Private
Dear All,

Please urgent help is needed in moving our client's approximately US$1.1k trading capital from an MT4 trading account with Forex-metal.com ; which website is currently unreachable, Support does not answer to phone calls or emails) to our a new MT4 trading account we have set up for our client with USGFX.

Our client last had successful connection with Forex-metal's MT4 server on 26th June 2016. Since this date, all attempts to contact the Broker is futile! Neither phone calls nor emails are answered!!!

In attachment is our client's last received account statement dated 24th June 2016.

We shall appreciate urgent help here.

Sincere thanks for your kind attention.
 

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henyo

Master Sergeant
I always had a funny feeling about forex metals, do keep us posted on how it went, and try to send them a link to this thread, hopefully they would come and explain.
 

Pharaoh

Colonel
When was this account at Forex Metal Opened? They were declared to be a scam by the FPA back in December 2014. Unfortunately, FPA Scam Findings don't usually result in instant closure. Some companies last for a few months. Some last for many years. Looks like Forex-Metal survived for a year and a half. Warning clients away from scam brokers is generally a good idea. It saves clients money in the long run and also helps to put scammers out of business faster.

How did the client deposit? When and how much did the client deposit? If by credit card and recently enough (time depends on country), a recovery via chargeback may be possible.
 

forexengines

Private
Dear All,

1) Please find in attachment our client's bank statement (with remarks in red) which proves that client made payment to Forex-metal.com's local Agent's bank account in Nigeria on 27th May 2016.

2) Furthermore, please find below a forwarded email message dated 26th May 2016 per instructions of which our client effected payment of the deposit stated in point 1) above:

=========== QUOTE===========

---------- Forwarded message ----------
From: <nigeria@forex-metal.com>
Date: Thu, May 26, 2016 at 2:47 PM
Subject: New Account Created
To: mmbokeXXXXXX@gmail.com


Dear Mr. Madueke Okechukwu,

Thank you for choosing Forex Metal!

Here are your login details:

Login ID/Account number: 94867
Password: XXXXXXX


If you need to download our Meta 4 Trading Platform on your PC, please paste this link in your browser and select option 1 or option 2:

https://forex-metal.com/home/download

You need to choose the following server: Dunboyne Production Server (not Demo) in the servers list.

If you don't see the list of our servers you may check it in Tools - Options - Server to trade - forex-metal.com:443.

Please note that our real server’s IP address is trade:forex-metal.com:443. You should enter this IP address into the Server’s field while logging in to your MT4 account.

You may change your password once you have successfully logged in. To do so simply go to:

Tools-options-change password-ok

Your current leverage is 1:200. If you would like to increase or decrease your leverage, you can do that inside your trading room on our main page after you have funded your account

Login window is located on the left hand side of our front page under the main menu. Choose First Time Login to receive your password.


To fund your account, kindly make deposit using the details below:

Bank: Zenith Bank
Branch: Saka Tinubu Branch, 29, Saka Tinubu Street, Victoria Island, Lagos
Account name: DFM Comtrade Options Ltd
Account number: 1013095131(Naira)

We hope you find this information helpful but should you require further assistance, please do not hesitate to contact us immediately at:
www.forex-metal.com

To speak with our local representative kindly call 08140064350

Do have a lovely day!

Best regards,

Forex Metal Customer Support

Risk Warning
You should not invest in FX or CFD the money you cannot afford to lose. An investment in FX and CFD is potentially risky to the investor, and in some cases the investor may not get back the amount he has invested. With certain transactions clients may not only lose what they have invested initially but may incur further liabilities. The value of investments if made in foreign currency may fluctuate due to changes in the exchange rates. Generally speaking, derivatives are only suitable for those customers who fully understand the market risk and have previous trading experience. It is advisable to seek independent advice if necessary.
Contact us
Tel: 1-866-464-0944 Fax: 1-800-689-8298
General Inquiries: support@forex-metal.com , info@forex-metal.com , service@forex-metal.com
Payments: payments@forex-metal.com
Technical support: webmaster@forex-metal.com
Skype: Forex-Metal ICQ: 599288581 Windows Messenger : info@forex-metal.com
Yahoo Messenger: forexmetal@ymail.com
Twitter: http://twitter.com/ForexMetal
Facebook : http://www.facebook.com/ForexMetal

=========== UNQUOTE===========


We hope you will find above additional information useful in resolving this matter soon.

Many thanks for your kind attention support.
 

Attachments

forexengines

Private
When was this account at Forex Metal Opened? They were declared to be a scam by the FPA back in December 2014. Unfortunately, FPA Scam Findings don't usually result in instant closure. Some companies last for a few months. Some last for many years. Looks like Forex-Metal survived for a year and a half. Warning clients away from scam brokers is generally a good idea. It saves clients money in the long run and also helps to put scammers out of business faster.

How did the client deposit? When and how much did the client deposit? If by credit card and recently enough (time depends on country), a recovery via chargeback may be possible.
Hello,

Sincere thanks for your attention.
Please check my latest post herein.
 

Pharaoh

Colonel
Forex Metal appears to be gone. Considering it was already rated scam by the FPA, putting any money with them was obviously a very bad idea.

Depositing with a local agent is usually suicidal, since the broker and the agent can stand there pointing fingers, each accusing the other of having the money. In this case, it may be possible to file a civil or criminal case against the agent demanding return of the funds.
 
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