Forex Metal Dont return my deposit

endychua

Recruit
Messages
4
2-3 months ago i join forex metal as they advertise that a 100 bonous will be given whithout the need to deposit as long as you trade a total of 50 lots in order to redeem the 100 bonous, after i trade around 40 plus lots i email them for a withdrawal they send me an email
We would like to congratulate you on a successful trading. You have almost completed our trading requirements specified in the $100 bonus promotion. You had to trade 50 trading points in 2 months. Till now you've traded 43.44 points and we are ready to make an exception for you.

According to our conditions the bonus ($100) will be removed from your account.
Now you need to deposit your own funds equal to the balance on your account and complete the number of full lots equal to the deposit divided by 20. For example: your balance is about $100, then you need to deposit $100 and to trade 5 lots. Once this trading challenge is completed, any funds can be withdrawn from the account.
If you want to deposit a smaller amount, we will leave the same amount on your trading account.

To fund your trading account please use this link: https://forex-metal.com/fund_transactions/new
We have many payments options available. You can also make a deposit via your credit card, we have 2 options, if for whatever reason one option does not work for you, try another one.
You can also send your deposit via wire transfer to our bank account using the International Wire Transfer option. Please fill in the same deposit form choosing the “Wire transfer” option and you’ll receive our bank details. Please note that we waive the bank's fee for deposits of $1000 and over.

If you continue using your account and plan to make a deposit into it, you will be eligible for a 100% deposit bonus and other promotions.
Please note that your account will be changed to the regular account (not bonus), and you will be allowed to change your leverage level inside of your Trader’s room.
Login window is located on the left hand side of our front page under the main menu. Choose First Time Login to enter the "trader's room" and to receive your password.

If you have any questions please don't hesitate to contact us by email or our on-line support staff (24/5) via Skype Forex-Metal or via on-line chat on our site.

Regards,
Forex-Metal Payments Department


-----Original Message-----
From: payments@forex-metal.com [mailto:payments@forex-metal.com]
Sent: 19 February, 2015 15:49
To: payments@forex-metal.com
Subject: Withdrawal request submitted

So i just deposit a total of 100 USD to try it out and i traded 5 lots in order to free the money again, but now after i make a withdrawal my money is still in my account and not withdraw at all, previously the customer service was very good they reply me in the same working day but for this withdrawal i sent 3-4 queries to them but none was reply. Traders pls beware of this scam
 

FxMaster

Lt. Colonel
Messages
8,121
Three steps that you must follow.

1st - If you deposited via Credit Card then go to CC Customer Care and file charge back ASAP

2nd - Invite them via email (Send email to every possible address).

3rd - Go to there website and invite them to here via Live Chat.
 

endychua

Recruit
Messages
4
Thanks for the help given, anyway I fund through Skrill may you help me by telling what should I do?
 

Master Yoda

Captain
Messages
2,929
What funny is that in their disclaimer that write "Forex-Metal is a licensed and regulated FX and CFD broker" while I can't find any evidence for a regulation!
 
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