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Forex Open or FXOpen sore loosers

Discussion in 'Scam Alerts' started by leonard rougeau, Mar 9, 2011.

  1. leonard rougeau

    leonard rougeau Recruit

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    Date US time about 1240 pm pacific time 09 March 2011 just when news release for NZDUSD was made. My buy price 0.705 (that was never hit during upward spike). I looked at many charting companies and all info was the same 0.7405 was not hit. Some how a buy was made and my sell was deleted. which would have given me about 20 pips. I don't expect to here anything good from them about this mater. I shouldn't have to post the video I made because anyone can look their chart and see what I'm talking about. I do plan to file a complaint if I'm not compensated for their mistake. I know they will try to blame it on my software, but the fact is that my limits and buy were set. I do plan to post my logs and video later for viewing on facebook and Youtube.:shocked:
     
    #1 leonard rougeau, Mar 9, 2011
    Last edited: Mar 11, 2011
  2. leonard rougeau

    leonard rougeau Recruit

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    Lawyer contacted

    Lawyer contacted waiting for reply. :shocked:
     
  3. fxfrench

    fxfrench FXOpen AU Representative

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    Hello Leonard.

    It usually helps if you contact the company before posting online. Can you give some more information? What you have posted above is not even close to being understandable. The range of the news release candle for NZD/USD (Market Maker server) is 0.7400 - 0.7327. Are you saying that you had a buy limit set at 0.7050, some 277 pips from the low which was spiked in somehow?

    Please do post your logs and conveniently recorded video here for all to view.
     
  4. leonard rougeau

    leonard rougeau Recruit

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    You are right my buy stop was at 0.7405 and I did contact them.
     
  5. fxfrench

    fxfrench FXOpen AU Representative

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    Since the ASK price is used to execute a Buy Stop and the spread is 5 pips on nzd/usd, your order was executed correctly.

    BID prices are shown on the charts. When you saw 0.7400 as the BID price, the ASK price was 0.7405 so your order was correctly executed.

    I hope you didn't pay too much for the lawyer.
     
  6. leonard rougeau

    leonard rougeau Recruit

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    I will know after investigation

    I will let the lawyer figure everything out.
     

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