Forex4you - Do not execute pending order in price placed.

[celo008]

26-04 open Buy 2.0 lots AAPL stock (See image the purchase order)
As protection put 4 Sell Stop 2:50 between prices:

Sell stop 0.50 /103.90
Sell stop 0.50 /103.80
Sell Stop 0.50 /103.50
Sell Stop 1.00 /103.40

But 27-04 when opening the market did not take the price set yesterday.
4 Sell stop But the opening price and had loss. (See image).

Now it's my fault?
Broker should not give me back the amount i lost?
The market did not give me chance to be able to close operations.
But I put these positions as protection.
My part I did.

 

[celo008]

Response that had the broker:

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Dear Client,

Order execution technology on Cent NDD account type is Market Execution, which implies an execution by market. Order execution performs on contragent side, meanwhile the MetaTrader 4 platform is a data flow retranslator.

Please note, if pending order activation price was set on the level which took place between the market close price and market opening price, then order will be executed by the first available market price on the market opening.

According to the records from the log file of the trading server, orders were opened by the first available tick on the market opening:

2016.04.27 15:30:01.157: activation price #98564876 sell 0.50 #AAPL for '3203150' corrected from 103.90000 to 95.98000
2016.04.27 15:30:01.157: last ticks for #98564876: 104.22000/104.26000 104.24000/104.25000 104.24000/104.26000 104.26000/104.29000 95.98000/96.01000
2016.04.27 15:30:01.159 '3203150': order #98564876, sell 0.50 #AAPL is opened at 95.98000

2016.04.27 15:30:01.160: activation price #98565141 sell 0.50 #AAPL for '3203150' corrected from 103.80000 to 95.98000
2016.04.27 15:30:01.160: last ticks for #98565141: 104.22000/104.26000 104.24000/104.25000 104.24000/104.26000 104.26000/104.29000 95.98000/96.01000
2016.04.27 15:30:01.161 '3203150': order #98565141, sell 0.50 #AAPL is opened at 95.98000

2016.04.27 15:30:01.154: activation price #98563439 sell 1.00 #AAPL for '3203150' corrected from 103.40000 to 95.98000
2016.04.27 15:30:01.155: last ticks for #98563439: 104.22000/104.26000 104.24000/104.25000 104.24000/104.26000 104.26000/104.29000 95.98000/96.01000
2016.04.27 15:30:01.156 '3203150': order #98563439, sell 1.00 #AAPL is opened at 95.98000

2016.04.27 15:30:01.152': activation price #98562971 sell 0.50 #AAPL for '3203150' corrected from 103.50000 to 95.98000
2016.04.27 15:30:01.152: last ticks for #98562971: 104.22000/104.26000 104.24000/104.25000 104.24000/104.26000 104.26000/104.29000 95.98000/96.01000
2016.04.27 15:30:01.154 '3203150': order #98562971, sell 0.50 #AAPL is opened at 95.98000

We did not found any technical issues within the execution process.

Best regards,
Forex4you Dealing Department

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[Pharaoh]

If the price really jumped over your pending price, the order would execute at the next available price. The charge you posted does show a gap. Scroll back some and see if other similar gaps happen (excluding weekends).

 

[celo008]

Yes the market closes on Tuesday and opened on Wednesday with Gap.
See clean image.

This means that the broker has no duty obligation to return part of the value lost?

And if I had put Stop Loss instead of Sell Stop.
Would I have stopped at the right price My Sell Stop?

 

[Pharaoh]

Read the broker's terms carefully. I am not aware of any broker which offers to cover market gaps.

SL executes at the next available price. It can save you in a fast moving market, but is no help if a real gap appears.