Forex4you

nvtho

Recruit
Messages
7
Please support me, I have problem during trading at FOREX4YOU broker (https://www.forex4you.com/vn/)

In May. 21st, 20 during trade with order buy WTI, at that time my order ~ +39$, I tried tu close by manual but can’t and report “NO PRICE” (refer picture)

I setup TP, but price move to over TP so much and many time, also it can’t take TP. I tried to close many time and took around nearly 01 hour, but I can’t close

I tried to contact with local Vietnamese, but can’t contact.

I tried to contact with phone number +442071939932, have one person contact with me, He also check my order and investigate but he said don’t what reason, and ask me waiting some minute for re-checking.

Around 20 minutes, He call me back and ask me close order, at that time my order became -35$, I ask him how to resolve this trouble. He requested me tomorrow trying to contact with local Vietnamese inform phenomenal and ask them refund.

But when I contact (mobile phone, email) with local Vietnamese, they informed that they not responsibility for this error, there is technical error of liquidity provider and hope me understand.

Please see detail picture.

So, please support me, this situation how I can do? I just trade some month ago, so not yet clear understand what technical error of liquidity provider?

Thank you so much
 

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FxMaster

Lt. Colonel
Messages
10,655
Please support me, I have problem during trading at FOREX4YOU broker (https://www.forex4you.com/vn/)

In May. 21st, 20 during trade with order buy WTI, at that time my order ~ +39$, I tried tu close by manual but can’t and report “NO PRICE” (refer picture)

I setup TP, but price move to over TP so much and many time, also it can’t take TP. I tried to close many time and took around nearly 01 hour, but I can’t close

I tried to contact with local Vietnamese, but can’t contact.

I tried to contact with phone number +442071939932, have one person contact with me, He also check my order and investigate but he said don’t what reason, and ask me waiting some minute for re-checking.

Around 20 minutes, He call me back and ask me close order, at that time my order became -35$, I ask him how to resolve this trouble. He requested me tomorrow trying to contact with local Vietnamese inform phenomenal and ask them refund.

But when I contact (mobile phone, email) with local Vietnamese, they informed that they not responsibility for this error, there is technical error of liquidity provider and hope me understand.

Please see detail picture.

So, please support me, this situation how I can do? I just trade some month ago, so not yet clear understand what technical error of liquidity provider?

Thank you so much
Did you contact the support via email and if yes then what is the response from the support?
 

nvtho

Recruit
Messages
7
Did you contact the support via email and if yes then what is the response from the support?
Yes, I send to support already, he said this error is technical error of liquidity provider (3rd part), so they not responsibity.
 

Forex4you

Forex4you Representative
Messages
16
Greetings!

In order to make detailed investigation of occurred situation, it is necessary to specify trading account number. It can be specified here or in private conversation.
 

FPA Forums Team

Caution: Moderators at Work
Messages
393
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The FPA invited the Original Poster to update this discussion on Jun 1, 2020 at 6:11 PM
 

nvtho

Recruit
Messages
7
Greetings!

In order to make detailed investigation of occurred situation, it is necessary to specify trading account number. It can be specified here or in private conversation.
Thank you for support,
My account Mt4: 4470555
 
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