I posted before about how the platform was always screwing up,and screwing me out of money,last night I made a profit finally,only to see my account wiped out this morning,here is an explanation from forexyardPlease wait for a site operator to respond.
You are now chatting with 'Ashley'
Ashley: How can I help you today?
Robert: What happen to my account?
Ashley: what is your account number?
Robert: 22584
Ashley: and what is the issue?
Robert: Where did the money go?
Ashley: again, what money? please be more specific
Robert: My balance was over 1200 before the last two trades which closed at-288 and -30.58
Ashley: ok, so is your question about the two trades?
Robert: It's about what happen to the rest of the account?
Ashley: one moment
Ashley: you will receive an email shortly explaining the issue. basically the profits you made last night on the EUR/USD pair were invalid because there was a mistake with the platform and it presented a price that was not available in the market. also scalping was done. both invalidated the trades and we unfortunately had to take back the profits made
Robert: Really?
Ashley: yes. like i said you should receive a more detailed email shortly
Robert: ok
Please wait while I transfer the chat to 'Greg'.
You are now chatting with 'Greg'
Greg: How can I help you today?
Robert: There is a problem with my account balance...
Greg: You were sent an email which explained the platform error.
Robert: this is bull****,,,
Robert: The platform made errors before to,but you guys did not put back the money it took!!!!!
Greg: Give us the ticket numbers and the time it occurred.
Greg: Any platform error will be negated in the account, whether it was profit or loss
Greg: Sometimes errors go unnoticed, unfortunately. If you see one, let us know
Robert: It was the old platform you guys were using,I have no access to it now.
Greg: The platforms are the same, only the layout changed
Robert: Still no email
Greg: I'm not sure if it was sent out. But you will receive it eventually. Ashley explained the issue earlier, however. Here is what she said: Ashley: you will receive an email shortly explaining the issue. basically the profits you made last night on the EUR/USD pair were invalid because there was a mistake with the platform and it presented a price that was not available in the market. also scalping was done. both invalidated the trades and we unfortunately had to take back the profits made
This is bull****,the platform screwed up before,but they never put my money back,****ing criminals.................................................
You are now chatting with 'Ashley'
Ashley: How can I help you today?
Robert: What happen to my account?
Ashley: what is your account number?
Robert: 22584
Ashley: and what is the issue?
Robert: Where did the money go?
Ashley: again, what money? please be more specific
Robert: My balance was over 1200 before the last two trades which closed at-288 and -30.58
Ashley: ok, so is your question about the two trades?
Robert: It's about what happen to the rest of the account?
Ashley: one moment
Ashley: you will receive an email shortly explaining the issue. basically the profits you made last night on the EUR/USD pair were invalid because there was a mistake with the platform and it presented a price that was not available in the market. also scalping was done. both invalidated the trades and we unfortunately had to take back the profits made
Robert: Really?
Ashley: yes. like i said you should receive a more detailed email shortly
Robert: ok
Please wait while I transfer the chat to 'Greg'.
You are now chatting with 'Greg'
Greg: How can I help you today?
Robert: There is a problem with my account balance...
Greg: You were sent an email which explained the platform error.
Robert: this is bull****,,,
Robert: The platform made errors before to,but you guys did not put back the money it took!!!!!
Greg: Give us the ticket numbers and the time it occurred.
Greg: Any platform error will be negated in the account, whether it was profit or loss
Greg: Sometimes errors go unnoticed, unfortunately. If you see one, let us know
Robert: It was the old platform you guys were using,I have no access to it now.
Greg: The platforms are the same, only the layout changed
Robert: Still no email
Greg: I'm not sure if it was sent out. But you will receive it eventually. Ashley explained the issue earlier, however. Here is what she said: Ashley: you will receive an email shortly explaining the issue. basically the profits you made last night on the EUR/USD pair were invalid because there was a mistake with the platform and it presented a price that was not available in the market. also scalping was done. both invalidated the trades and we unfortunately had to take back the profits made
This is bull****,the platform screwed up before,but they never put my money back,****ing criminals.................................................