Hi FPA,
Fortfs Account 3777282 Withdraw decline #975969
I am writing to express my utmost fury at Fortfs as they rejected my withdraw request of $318.40 profits, I placed 1 trade fair and square with 1 trade position on Friday 23:55pm at market price for the French Election and held over the weekend following the correct procedures and closed postion at Market open prices on Sunday only to be told that from the email that my withdraw was canceled due to:
''Your request was rejected due to the decision of risk-management''
5. Non-market prices.
5.5. The Company shall guarantee that a non-market price will be deleted from the instant quotes by bringing the trading history in line with the actual market prices.
5.6. Provided that the Company or a Client could provide a sufficient evidence that opening and/or closing the trade has been executed with the price significantly different from the market price, the Company undertakes to recalculate financial results of such trade according to real market (exchange or interbank) quotations or completely cancel it.''
I have emailed their support@fortfs.com and have strongly asked that they recheck this as I have provided the evidence from screenshots taken during the trade this and and asked them to proceed with my withdrawal, they replied with the same email and now they are no longer responding to my emails.
I would like to ask FPA and if there is a chance to raise a case against Fortfs to try and get my profits back especially when I traded to fairly, please see evidence below.
Thanks
Fortfs Account 3777282 Withdraw decline #975969
I am writing to express my utmost fury at Fortfs as they rejected my withdraw request of $318.40 profits, I placed 1 trade fair and square with 1 trade position on Friday 23:55pm at market price for the French Election and held over the weekend following the correct procedures and closed postion at Market open prices on Sunday only to be told that from the email that my withdraw was canceled due to:
''Your request was rejected due to the decision of risk-management''
5. Non-market prices.
5.5. The Company shall guarantee that a non-market price will be deleted from the instant quotes by bringing the trading history in line with the actual market prices.
5.6. Provided that the Company or a Client could provide a sufficient evidence that opening and/or closing the trade has been executed with the price significantly different from the market price, the Company undertakes to recalculate financial results of such trade according to real market (exchange or interbank) quotations or completely cancel it.''
I have emailed their support@fortfs.com and have strongly asked that they recheck this as I have provided the evidence from screenshots taken during the trade this and and asked them to proceed with my withdrawal, they replied with the same email and now they are no longer responding to my emails.
I would like to ask FPA and if there is a chance to raise a case against Fortfs to try and get my profits back especially when I traded to fairly, please see evidence below.
Thanks