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Freshforex.com removed my 5000$ profit

Discussion in 'Scam Alerts' started by Forex Trader 2016, Aug 11, 2016.

  1. Forex Trader 2016

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    I have opened the classic account with 1:1000 leverage and deposited 700$ received 525$ bonus. My account no 360496.Yesterday I opened the sell trade 4 lot of EUR/NZD 4 minutes before of RBNZ rate decision news release and I closed the trade with 5000$ profit something. I closed the trade after 5 minutes of news release.Later today they removed those profit and delete the order history. Before opened the account, they told me "News trading and scalping trading is allowed". But now removed those profit.Please help me to get my profit amount.
     
  2. Pharaoh

    Pharaoh Colonel

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    Send the link to this thread to every address you can find for FreshForex. Ask them to please come join the discussion and explain where your profits went.
     
  3. Volkov Yuriy

    Volkov Yuriy Recruit

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    Hello Forex Trader 2016,

    Please be informed that all claims are received and processed through the special ticket system available in the Client area.

    We will be glad to answer all your questions.
    Sincerely yours,
    official representative of FreshForex
     
    Franc likes this.
  4. Franc

    Franc Private

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    Hello I traded the same pair on my FreshForex account on Wednesday just before the release of the news and I made around 3/4 of what you made,,, I still have my initial capital and the profit I earned. Just try and get in touch their support team they'll be sure to help you.
     
  5. Forex Trader 2016

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    My equity was 1225$ before opened the trade. I opened sell trade 4 lot of EUR/NZD before the 4 minutes of news release. I earned the profit 4777$ (Approximately) and closed the trade after 5 minutes of news release. At the end of the day,they removed those profit and clear the Trading Order history, They sent the email to me, Here is the email.

    {
    We notify you that orders #14164527, #14164522, #14164503, #14164488 were canceled based on the clause 4.12 "Regulation of processing of trading transaction" :

    The Company reserves the right to cancel or restore an order, change the opening (closing) price of an order, as well as change the financial result of an order, in the following cases:

    • If orders are opened with the instrument available during session and Company has a ground to believe that trading strategy of the Client may bring the risk loss of loss exceeding balance of the Client.

    Please, pay attention, your orders were opened in the period from 23:56:12 to 23:58:50 and it was 5 minutes before "clearing" and publishing of RBNZ Rate Statement. It gives the reason to beleive that your trading strategy implies the risk loss of loss exceeding balance.


    Sincerely, Oksana Melnikova
    Account manager.
    }


    Before opened the account,they told me "News trading and scalping trading is allowed", They set my account leverage 1:1000 and i can opened upto 10 lots, But i opened only 4 lots. They mentioned you took high risk for during news release,so that we removed those order.My question is why they set my account leverage 1:1000 and why removed those profit?

    Tell me what's wrong with me?

    I sent the email to their support team, i am waiting for the reply
     
  6. Franc

    Franc Private

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    They will just respond, don't worry, I've delt with this guys for a long time, they are trustworthy, just wait for their responce
     
  7. Volkov Yuriy

    Volkov Yuriy Recruit

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    Hello.

    This claim is initiated by the Client and considered in KROUFR. The Company prepares all the data on these transactions for the Commission and is ready to accept and execute any decision that KROUFR will make.

    Sincerely, FreshForex team.
     
  8. Forex Trader 2016

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    Freshforex company is refuse to refund my profit amount.The reason is "- If Company has a ground to believe that trading strategy of the Client may bring the risk loss of loss exceeding balance of the Client."

    Before opened the account they told me "News trading and scalping is allow",they set my account leverage 1:1000,so that i opened 4 lots, then why not give my profit amount,what's wrong with my trade?

    they told the reason - If Client may bring the risk loss of loss exceeding balance of the Client.

    then, why allow the account leverage 1:1000?
     
  9. Forex Trader 2016

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    Dear admin of FPA, please help me to get my profit amount
     
  10. Pharaoh

    Pharaoh Colonel

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    A newstrade with profit of 4x your balance would have put you deeply negative had price moved the other way too quickly for any stops to save you. If FreshForex really has TOS allowing them to cancel newstrades which had the risk of taking you negative, then they may be within their terms.
     

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