Dennis Savoury
Recruit
- Messages
- 1
FRWC Robots
Congratulations on you refund. I am inthe process now of requesting a refund. FRWC responded through Plimus. VENDOR Stated : Resolve (without a refund) - Hello, thank you for contacting us. As you know, per our refund policy customers need to provide a 30-day trading statement on a live or demo account to receive a refund. We would please ask you to respect it the same way we guarantee we will respect any personal refund request after fulfiling the refund's conditions.
You need to email your 30-day trading statement to refunds@forex-robot-world-cup.com . Please, note that the statement needs to be for 30 days of actual trading, not simply 30 calendar days.
Everyone dealing with FRWC refunds, it works better via Plimus!
I filed the refund request with Plimus, they copied it to the vendor (automatic).
Vendor did not respond for 2 business days (meaning two FULL days: if you send your request on Tuesday then you can contact them again on Friday, not Thursday).
Then, by Plimus rules, you can contact Plimus again and say you didnt hear from the vendor.
Plimus sends a message to the vendor saying "please respond within 2 days or else we'll issue a refund directly".
Vendor did not respond for 2 days again.
In that case, you can again contact Plimus and say you got no response from the vendor. I did that.
Same day, got a reply from Plimus asking for my bank details. Later that day, I called Plimus because I couldn't wait and they processed the refund live, on the phone! YES!!!
Congratulations on you refund. I am inthe process now of requesting a refund. FRWC responded through Plimus. VENDOR Stated : Resolve (without a refund) - Hello, thank you for contacting us. As you know, per our refund policy customers need to provide a 30-day trading statement on a live or demo account to receive a refund. We would please ask you to respect it the same way we guarantee we will respect any personal refund request after fulfiling the refund's conditions.
You need to email your 30-day trading statement to refunds@forex-robot-world-cup.com . Please, note that the statement needs to be for 30 days of actual trading, not simply 30 calendar days.