FX Primus issue with credit Account

[Arvind261179]

Hello My Name is Arvinsingh Angteea
I currently have an Account with FX Primus with ID Number 9207538

I have made a Deposit on Friday 09th MARCH 2018 which have been successfully transferred to FX Primus Account ( See attached PDF File - Receipt.PDF )
However after Seeing that my Account with FX Primus was not Updated accordingly
i contacted FX Primus Manager , Support Team and Even Log a ticket with ID No RIF-497-10880
the response came back as " Fund deduction was impossible, as transaction was interrupted due to attached error msg
You were logged in at the same time to your bank."
email attached ( FX Primus Response )

I have Cross Check with the Bank Several Time and they Confirmed that the money have been Fully deposited

Most Grateful if i can get some help please

Thank you in advance
Kind Regards
Arvind

 

[4evermaat]

1. Reach out to FxPrimus via support and compliance emails and invite them to this scam alert thread.
2. Leave a review of your experience on FPA
3. Stay calm and only accept written communication. Although you may want to install automatic voice recording software on your smartphone also in case you are suddenly harassed.

 

[FxMaster]

Hello My Name is Arvinsingh Angteea
I currently have an Account with FX Primus with ID Number 9207538

I have made a Deposit on Friday 09th MARCH 2018 which have been successfully transferred to FX Primus Account ( See attached PDF File - Receipt.PDF )
However after Seeing that my Account with FX Primus was not Updated accordingly
i contacted FX Primus Manager , Support Team and Even Log a ticket with ID No RIF-497-10880
the response came back as " Fund deduction was impossible, as transaction was interrupted due to attached error msg
You were logged in at the same time to your bank."
email attached ( FX Primus Response )

I have Cross Check with the Bank Several Time and they Confirmed that the money have been Fully deposited

Most Grateful if i can get some help please

Thank you in advance
Kind Regards
Arvind

The response pdf is in missing phase. Can you share full reply?