FXCC makes withdrawl extremely difficult!

stche76

Private
Messages
11
I joined FXCC for around 4 months since Feb 2020. Initially, I made some money through trading and made a series of withdrawls. Normally it would be processed within 1-2 days. However, the latest withdrawl I submitted on 28-May-2020 was not processed till today (after 14 calendar days). I contacted their live chat, back office and finance department. Their only response was that it was under review. I asked them how long will the review take, but they simply ignored me and never respond to my question. I have since closed all my positions and I still have EUR 11691.61 in my MT4 account 88825208, and this excludes the withdrawl amount of EUR 2207.13 which is still pending for processing since 28-May-2020. I have since wrote a formal complaint to FXCC on 8-Jun-2020 and is still pending their reply. Based on their terms and conditions, they have to reply within 5 working days. However, I seriously doubt they would ever reply. My trading activities did not involve scalping or hedging, just buying and selling within 1-2 weeks when the trend is in my favour. I have read a number of reviews involving FXCC and it seems that withdrawi is always a major issue.

I just found out from the Vanuatu Financial Service License (VFSC) website that Central Clearing (fxcc.com) has been struck off from their register since 21-May-2020. However, their website still states that the company is regulated by VFSC which is a clear misrepresentation of information.

I have attached all relevant files here as evidence, including:
1) amount I have in MT4 account 88825208,
2) pending withdrawl from the FXCC client portal,
3) detailed statement exported from MT4,
4) Deregistration of Central Clearing from VFSC

I hope someone out there can help me get back my money! Thank you!
 

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FxMaster

Lt. Colonel
Messages
8,997
I joined FXCC for around 4 months since Feb 2020. Initially, I made some money through trading and made a series of withdrawls. Normally it would be processed within 1-2 days. However, the latest withdrawl I submitted on 28-May-2020 was not processed till today (after 14 calendar days). I contacted their live chat, back office and finance department. Their only response was that it was under review. I asked them how long will the review take, but they simply ignored me and never respond to my question. I have since closed all my positions and I still have EUR 11691.61 in my MT4 account 88825208, and this excludes the withdrawl amount of EUR 2207.13 which is still pending for processing since 28-May-2020. I have since wrote a formal complaint to FXCC on 8-Jun-2020 and is still pending their reply. Based on their terms and conditions, they have to reply within 5 working days. However, I seriously doubt they would ever reply. My trading activities did not involve scalping or hedging, just buying and selling within 1-2 weeks when the trend is in my favour. I have read a number of reviews involving FXCC and it seems that withdrawi is always a major issue.

I just found out from the Vanuatu Financial Service License (VFSC) website that Central Clearing (fxcc.com) has been struck off from their register since 21-May-2020. However, their website still states that the company is regulated by VFSC which is a clear misrepresentation of information.

I have attached all relevant files here as evidence, including:
1) amount I have in MT4 account 88825208,
2) pending withdrawl from the FXCC client portal,
3) detailed statement exported from MT4,
4) Deregistration of Central Clearing from VFSC

I hope someone out there can help me get back my money! Thank you!
First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread "Tutorial: How to Invite a company to your thread." will help you to find out.

Note: Invitation button will be enabled when your first post reaches 4 days old.
Note 2: Make sure to follow the suggestions correctly, when you do it correctly you will get below message in your thread automatically.
Note 3: Make sure to share your account number (Only account number). Many time this help companies to find out you are genuine or not.

OP Screen shot.jpg
 

FxMaster

Lt. Colonel
Messages
8,997
Till then follow the below-suggested options to draw their attention on your issue

Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat

You will find their email and address here https://www.fxcc.com/contact-us

Also, share your story as a review here https://www.forexpeacearmy.com/forex-reviews/7536/fxcc-forex-brokers

You can also share your story on their social media pages mentioned below:




 

stevevasquez

Recruit
Messages
4
Thank you, FxMaster! I will try all the above options.
As of my last experience with FXCC, I remember that it took more than 2 weeks to get the withdrawal done, that too after too much of complaint emails and spending time on the customer support. This is the reason I don’t suggest it to anyone. What could be the use if the withdrawal is not definite!
 
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