Hi promualdo,I am waiting till my rogue position that shows in MT4 platform finally gets fixed. Jason contacted me and I hope everything is on a good way, though one can only imagine the post spike backlog size if it takes several days to sort this out.
I just received an e-mail from FXCM explaining the original spike problem and FXCM moves yesterday...
All that said I have to admit that FXCM and BT start to wear me off and I will probably phase this account out if nothing changes. The off quotes make it impossible to trade at all. I could understand such a situation during the major news/high volatility days etc. but today was "no news" and practically no volatility day (at least on EUR/CHF pair). I tried to open small trades on EUR/CHF twice. I kept trying for 20 minutes in the morning (at the start of European session) and later during mid-day of New York session (another 20 minutes taken out of my life). Off-quotes, off-quotes, off-quotes...
I contacted FXCM representative over a chat and he could not offer any reasonable explanation. I host 4 MT4 instances on my computer, I use a fast ADSL connection and only FXCM over BT shows such behavior. I can trade both manually and using EAs with the other brokers, with FXCM I cannot trade manually (this would be an exercise in futility) nor with EAs (results would be completely unpredictable)...
The position you originally contacted me about should now be resolved. You are correct that whenever a bad tick occurrs it does create a backlog in trades we have to go through. I do apologize for how long this takes to correct.
If you're trying to open a trade and receive the message "off-quotes", please contact us as soon as possible. The message may be occurring due to a technical issue on our side which our technical support team should be able to resolve fairly quickly.
I have also seen the "off-quotes" message appear when a trader tries to close the position. This could indicate the position is no longer open but the MT4 platform has not updated to reflect it. Please review the combined account statement through the FX Trading Station II or myfxcm.com to review the position and contact us if necessary.
Making sure the "off quote" error does not occur is a top priority for us and we will be implementing changes on our back end over this weekend and throughout next week to make sure the system is running as smoothly as possible.
Please don't hesitate to contact me if there's anything you need help with.