FXCM HAD SUDDENLY TERMINATED MY ACCOUNT WITHOUT ANY REASON .

Eagle eye

Recruit
Messages
5
Hi,

I am from indonesia I had account in fxcm my account was opened at 23/5/2017 it was working fine but now suddenly i recieved email from complianceinfo@fxcm.com on 18/8/2018 that they are terminating my account and asked them emailed them what is the reason they are terminating my account but they answered me that whenever we want we can terminate your account it is in our policy but still they didnt gave me any valid reason why my account has been terminated and i tried to live chat with them the customer service had answered me they cant give me any information only complianceinfo will answer me in email. Now i am totally confused what is going on with my account i want forex peace army to find solution .

Account = 96051322
fxcm USDReal4

Thank you.
 

FxMaster

Lt. Colonel
Messages
8,334
Hi,

I am from indonesia I had account in fxcm my account was opened at 23/5/2017 it was working fine but now suddenly i recieved email from complianceinfo@fxcm.com on 18/8/2018 that they are terminating my account and asked them emailed them what is the reason they are terminating my account but they answered me that whenever we want we can terminate your account it is in our policy but still they didnt gave me any valid reason why my account has been terminated and i tried to live chat with them the customer service had answered me they cant give me any information only complianceinfo will answer me in email. Now i am totally confused what is going on with my account i want forex peace army to find solution .

Account = 96051322
fxcm USDReal4

Thank you.
Here is the link of Jason Rogers FXCM Representative, Go ahead and invite him to this thread.
 

Jason Rogers

FXCM Representative
Messages
510
Hi,

I am from indonesia I had account in fxcm my account was opened at 23/5/2017 it was working fine but now suddenly i recieved email from complianceinfo@fxcm.com on 18/8/2018 that they are terminating my account and asked them emailed them what is the reason they are terminating my account but they answered me that whenever we want we can terminate your account it is in our policy but still they didnt gave me any valid reason why my account has been terminated and i tried to live chat with them the customer service had answered me they cant give me any information only complianceinfo will answer me in email. Now i am totally confused what is going on with my account i want forex peace army to find solution .

Account = 96051322
fxcm USDReal4

Thank you.
Hi Eagle eye,

Thank you for choosing FXCM, and I am sorry we are no longer able to service your account. If an account is terminated, then only our compliance department can help with questions and there's not much I can do unfortunately. You should have also received regarding withdrawing funds so we can return any account balance back to you.

Jason
 

FxMaster

Lt. Colonel
Messages
8,334
Hi Eagle eye,

Thank you for choosing FXCM, and I am sorry we are no longer able to service your account. If an account is terminated, then only our compliance department can help with questions and there's not much I can do unfortunately. You should have also received regarding withdrawing funds so we can return any account balance back to you.

Jason
But Jason don't you think that, atleast client can have a reason for termination?
 

Jason Rogers

FXCM Representative
Messages
510
But Jason don't you think that, atleast client can have a reason for termination?
Hi FxMaster,

If our compliance department has terminated an account, then only the compliance team can help with questions such as a reason regarding the account. I'm unable to help unfortunately.

Jason
 

FxMaster

Lt. Colonel
Messages
8,334
Hi FxMaster,

If our compliance department has terminated an account, then only the compliance team can help with questions such as a reason regarding the account. I'm unable to help unfortunately.

Jason
But you can at least have a conversation with them and ask them to provide a reason to the client, FXCM has a good impression in Market, such case turn it to negative.
 

Eagle eye

Recruit
Messages
5
next time i will not open any account in fxcm they are terminating account any time they want without any valid reason .
Thanks fx master for your reply.
 

4evermaat

2nd Lieutenant
Messages
1,215
next time i will not open any account in fxcm they are terminating account any time they want without any valid reason .
Thanks fx master for your reply.

Were you able to get your funds back?

How much total withdrawal?
How long did they take to process withdrawal?
What was the reason compliance gave for terminating the account? (screenshot of email/chat would be helpful)
 

Dr. M. H. Salem

Recruit
Messages
2
Hi,

I am from indonesia I had account in fxcm my account was opened at 23/5/2017 it was working fine but now suddenly i recieved email from complianceinfo@fxcm.com on 18/8/2018 that they are terminating my account and asked them emailed them what is the reason they are terminating my account but they answered me that whenever we want we can terminate your account it is in our policy but still they didnt gave me any valid reason why my account has been terminated and i tried to live chat with them the customer service had answered me they cant give me any information only complianceinfo will answer me in email. Now i am totally confused what is going on with my account i want forex peace army to find solution .

Account = 96051322
fxcm USDReal4

Thank you.
Hi, the same happened to me and I am taking them to court. Please read the following: https://www.zerohedge.com/news/2017-02-06/alert-largest-us-forex-broker-fxcm-shut-down-and-permanently-banned-nfa
I was shocked when I found out that they have been banned from NFA. I should have closed my account long time ago but I have been totally in the dark. I am also resorting to our authorities here in the UAE to raise the alarm for those customers in our region who may become vulnerable to the same action by FXCM.
 
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