FXCM closed my position with losses (wrongfully took my money out of my account) & refuses to refund my money. At the time of wrongful liquidation by FXCM which resulted in $61.78 losses for my account on 10/2/15 9:01 am i had a open position of 27 lots of USD/CAD 27x200=$540. Up before, during & after wrongful liquidation, my available margin funds were not below $581.69 in my trading account. Please see below the attached daily combined account statement. while i had more then enough funds to hold my position. My account was wrongfully liquidated when i was monitoring my position , everything happened in front of me. I immediately contacted FXCM within a few minutes of the wrongful liquidation for refund of my losses & shortly after I contacted them, fxcm DEALING DESK TRADER Michael Ohneck denied refunding my money .
THERE HASNT BEEN ANY PROOF NOR ANY DOCUMENTATION SHOWN TO SUBSTANTIATE FXCM DENIAL OF WRONGFUL LIQUIDATION - STATEMENT BELOW IS THE ONLY THING I RECEIVED FROM FXCM after this denial by Dealing Desk Trader Michael Ohneck, i escalated the case to compliance department & only thing i received from Compliance Department so far in 23 days was the acknowledgement email nothing else .
Please read below for my complete documentations, proofs & correspondences .
FXCM Audit Complete – Case Number 00381322
from: Michael Ohneck <mohneck@fxcm.com>
to: xxxxxxxxxxxxx
date: Fri, Oct 2, 2015 at 12:36 PM
subject: FXCM Audit Complete – Case Number 00381322
Thank you for contacting us. FXCM’s trade audit team has completed the review of your complaint fully and the details of the matter are as follows:Margin Call at: 10/2/15 1:01 PM
( he sends an email to me at 12:36 pm on 10/2/15 about liquidation time of 1:01 pm on 10/2/15 which hadnt even occured yet. The truth is wrongful liquidation happened at 9:01 am not at 1:01 pm See below my account statement for detail transaction history)
Margin Requirement: $540.00
Equity Post Margin Call: $539.90
Balance Post Margin Call: $581.69
Tickets Included in Liquidation: 19311607
(above numbers that DEALING DESK TRADER Michael Ohneck is talking about are belong to NZD/USD position that was opened at 9:19 am AFTER fxcm's wrongfully liquidated USD/CAD position at 9:01 am on 10/2/15 See below account statement for detail transaction history)
Due to the fact that this margin call executed correctly, no adjustment is warranted in this case.
Michael Ohneck
Trade Services Representative
* ANYONE WHO READS THIS SITE !
DON'T BELIEVE A WORD THIS "JASON ROGERS" PERSON IS SAYING,HOW COME HE NEVER SHOWS ANY PROOF FOR HIS DENIALS ????
INSTEAD OF HIM INSTANTLY DENYING ALL OF THE RETAIL TRADERS STATEMENTS ABOUT EVERY HORRIFIC EXPERIENCES RESULTED WITH SUFFERING HUGE LOSSES (financially, intellectually, emotionally ect.) DUE TO "PUBLICLY TRADED FX BUCKETSHOP" OPERATIONS OF FXCM,
" JASON ROGERS" MUST PROVE ALL OF HIS DENIALS BACKED BY ACCOUNT STATEMENTS , TRANSFER OF FUNDS TO THE OUTSIDE COUNTER PARTIES(since he claims FXCM doesnt benefit from retail traders loss of funds) ECT.
FXCM COMPLIANCE DEPARTMENT ONLY COMPLYS STRICTLY WITH BUCKETSHOP RULES & REGULATIONS.
" Copper your customers & grow rich" Reminiscence of a Stock Broker Jessi L. Livermore(Edvin Lefevre)
*************************************************************************************
October 12th 2015
The FXCM Compliance Department is in receipt of the complaint you recently submitted.
We understand your disappointment with respect to the matter you have brought to our attention. Please be advised that FXCM takes these matters very seriously. We have initiated an internal investigation of this matter and we will contact you upon conclusion of our audit.
If you have any further questions regarding this matter, please feel free to contact FXCM's Compliance Department at compliance@fxcm.com.
Kindest Regards,
Alexandra Goldstein
***************************************************************************************
Oct, 7th 2015
Reply By TraderFX
hi,Since, it began on 10/02/15. When will it be completed?All the information you need are in my earlier emails & my account statement, that i forwarded to other employees. Basically its my trading account statement from 10/02/2015. it simply shows everything down to the pennies & time of wrongful liquidation.i hope to receive a factual reply from you.Sincerely,
Oct, 9th 2015
Reply By TraderFX
Hi,it has been 7 since the wrongful liquidation by FXCM & you havent refunded my account. WHAT IS THE HOLD UP ?????You should have had your proofs by now in 7 day, showing that wrongful liquidation was my fault.
Oct, 9th 2015
Reply By TraderFX
FXCM HAS BEEN WRONGFULLY HOLDING MY FUNDS FOR 7 DAY & MY MONEY HAS TO BE PUT BACK INTO MY ACCOUNT ASAP!
Oct, 12th 2015
Reply By TraderFX
Hello,It has been 10 days since my Usd/Cad position was wrongfully liquidated at 9:01 am on 10/02/15 with $61.75 while i had sufficient funds to hold my position.I had forwarded FXCM my proof immediately after the wrongful liquidation by FXCM.I will wait until the end of the business day tomorrow 10/13/15 as a courtesy, if i dont hear from FXCM by then , as my next step, i will file complaints with CFTC, FSA, FINRA. I will forward them my proofs, communications with all of the FXCM Employees about this matter & your immediate denial email.
After i file complaint with Regulators, i will also post all of the issue on the various websites for victimized Traders & Where prospect new traders acquire knowledge about the Operational Style of various FX Brokers for them to judge FXCM's dealings against retail traders, before they deposit any of their hard earned money with FXCM.
i am requesting my funds to be returned to my account where they belong immediately, since FXCM has been holding my funds wrongfully for a long time.
FXCM HAD AMPLE AMOUNT OF TIME SINCE 10/02/15 TO SEND ME THEIR PROOFS SHOWING HARD FACTS & DOCUMENTATION , 10 DAYS HAVE PASSED I HAVENT RECEIVED ANY PROOF CLEARLY SHOWING WHY WAS MY USD/CAD POSITION WAS LIQUIDATED & WHY FXCM IS WITHOLDING MY FUNDS SINCE 9:01 AM ON 10/02/15. IT ONLY TAKES MINUTES TO PROVE MONEY MATTERS, JUST AS I HAD DONE IMMEDIATELY AFTER THE WRONGFUL LIQUIDATION, I FORWARDED FXCM DETAILS OF MY ACCOUNT STATEMENT CLEARLY HIGHLIGHTED THE TIMES OF LIQUIDATION, AVAILABLE FUNDS ECT.
This is my final attempt resolve the matter directly with FXCM. i had send 4 other emails within last 10 days without a solution.
Sincerely,
THIS IS WHAT & HOW EXACTLY THE WRONGFUL LIQUIDATION & INSTANT DENIAL OCCURRED BY FXCM
Audit Created - Case Number 00381322
to FXCM
hi,this email is completely unacceptable there is no numbers dates & times here proving that you didnt wrongly liquidated my position with the loss of $58.87.
i need to be reimbursed for your wrongfully liquidated position that was closed with losses.
i have called your customer service immediately within minutes once i saw the wrong liquidation while i was monitoring my trades at about 9:05 am a few minutes after the liquidation At 9:03 am i contacted your online chat & i was on hold , there was no one picking up so i dialed your customer service. I spoke to Vadim Popov ,i was on the phone with him until 9:26 am. He assured me the that i was going be contacted by 12 am today after a PROFESSIONAL INVESTIGATION WITH NUMBERS & DATES PROVING YOUR DENIAL NOT THE WORD SAYING "ITS WAS LIQUIDATED CORRECTLY WITHOUT ANY PROF"
my trade was liquidated & i had enough funds to hold my position at 9:01 am on 10/2/2015 with the loss of $58.87 Plus commission
Oct 2
to FXCM
at the time of liquidation at 9:01 am i had 27 lots 27x200=$540 i had $581.69 available in my trading account please check the attached daily combined account statement.MY TOTAL LOSE FOR WRONGLY LIQUIDATED POSITION IS THAT INCLUDES COMMISSION THAT YOUR CHARGE
19311607USD/CAD24,00010/2/15 5:40 AM1.32405Mkt7702792710/2/15 9:01 AM1.32081-58.87-2.880.000.000.00-61.75MC77027927
Combined Account Statement
Statement Period: from Oct 1, 2015 5:00:00 PM through Oct 2, 2015 10:08:52 AM
User Name: XXXXXXX
*************************************************************
OPEN/FLOATING POSITIONS
Ticket # Symbol Volume Date Sold Bought Floating P/L Comm Dividends Rollover Net P/L Condition Created By
19315122 NZD/USD 30,000 10/2/15 9:29 AM 0.64140 -45.00 -1.80 0.00 0.00 -46.80 Mkt 77027927
10/2/15 10:08 AM 0.64290
19316453 NZD/USD 5,000 10/2/15 10:01 AM 0.64192 -4.90 -0.30 0.00 0.00 -5.20 Mkt 77027927
10/2/15 10:08 AM 0.64290
Total: -49.90 -2.10 0.00 0.00 -52.00 THIS IS WHAT THEY ARE LYING ABOUT(this NZD/USD possition is their proof for USD/CAD position?!?!) THAT BELONGS TO NZD/USD POSITION WHICH WAS OPENEND AT 9:29 AM AFTER THE WRONGFULL LIQUIDATION OF USD/CAD THAT WAS WRONGFULLY LIQUIDATED BY FXCM AT 9:01 AM ON 10/2/15 please read the denial email from DEALING DESK TRADER Michael Ohneck
Posted at statement period of time: -2.10 0.00 0.00
ACCOUNT ACTIVITY
Time Posted Code Description Account # Ticket # Amount Balance
10/1/15 5:17 PM Rollover Rollover Fee 77027927 19287099 -0.44 655.35
10/1/15 6:21 PM Comm Trading Commission 77027927 19287099 -0.06 655.29
10/1/15 6:21 PM Comm Partial closing 19287099 77027927 19287099 1.26 656.55
10/1/15 6:21 PM Rollover Partial closing 19287099 77027927 19287099 0.42 656.97
10/1/15 6:21 PM Comm Partial closing 19301314 77027927 19301314 -1.26 655.71
10/1/15 6:21 PM Rollover Partial closing 19301314 77027927 19301314 -0.42 655.29
10/1/15 6:21 PM PnL Profit/Loss of Trade 77027927 19287099 -2.14 653.15
10/1/15 6:48 PM Comm Trading Commission 77027927 19301314 -1.26 651.89
10/1/15 6:48 PM PnL Profit/Loss of Trade 77027927 19301314 -44.68 607.21
10/1/15 6:48 PM Comm Trading Commission 77027927 19301514 -1.80 605.41
10/1/15 7:28 PM Comm Trading Commission 77027927 19301514 -1.80 603.61
10/1/15 7:28 PM PnL Profit/Loss of Trade 77027927 19301514 12.00 615.61
10/1/15 7:29 PM Comm Trading Commission 77027927 19301748 -1.80 613.81
10/2/15 3:13 AM Comm Trading Commission 77027927 19306249 -0.60 613.21
10/2/15 5:39 AM Comm Trading Commission 77027927 19301748 -1.80 611.41
10/2/15 5:39 AM PnL Profit/Loss of Trade 77027927 19301748 25.80 637.21
10/2/15 5:39 AM Comm Trading Commission 77027927 19306249 -0.60 636.61
10/2/15 5:39 AM PnL Profit/Loss of Trade 77027927 19306249 10.50 647.11
10/2/15 5:40 AM Comm Trading Commission 77027927 19307683 -1.80 645.31
10/2/15 6:07 AM Comm Trading Commission 77027927 19307683 -0.30 645.01
10/2/15 6:07 AM Comm Partial closing 19307683 77027927 19307683 1.50 646.51
10/2/15 6:07 AM Comm Partial closing 19307949 77027927 19307949 -1.50 645.01
10/2/15 6:07 AM PnL Profit/Loss of Trade 77027927 19307683 1.25 646.26
10/2/15 8:35 AM Comm Trading Commission 77027927 19310958 -0.12 646.14
10/2/15 8:39 AM Comm Trading Commission 77027927 19307949 -0.06 646.08
10/2/15 8:39 AM Comm Partial closing 19307949 77027927 19307949 1.44 647.52
10/2/15 8:39 AM Comm Partial closing 19311607 77027927 19311607 -1.44 646.08
10/2/15 8:39 AM PnL Profit/Loss of Trade 77027927 19307949 -4.02 642.06
10/2/15 8:55 AM Comm Trading Commission 77027927 19312978 -0.06 642.00
10/2/15 9:01 AM Comm Trading Commission 77027927 19311607 -1.44 640.56
10/2/15 9:01 AM PnL Profit/Loss of Trade 77027927 19311607 -58.87 581.69
10/2/15 9:19 AM Comm Trading Commission 77027927 19314692 -1.80 579.89
10/2/15 9:20 AM Comm Trading Commission 77027927 19310958 -0.12 579.77
10/2/15 9:20 AM PnL Profit/Loss of Trade 77027927 19310958 4.96 584.73
10/2/15 9:20 AM Comm Trading Commission 77027927 19312978 -0.06 584.6
10/2/15 9:20 AM PnL Profit/Loss of Trade 77027927 19312978 2.07 586.74
10/2/15 9:20 AM Comm Trading Commission 77027927 19314692 -1.80 584.94
10/2/15 9:20 AM PnL Profit/Loss of Trade 77027927 19314692 6.90 591.84
10/2/15 9:29 AM Comm Trading Commission 77027927 19315122 -1.80 590.04
10/2/15 10:01 AM Comm Trading Commission 77027927 19316453 -0.30 589.74
Total: -66.05
ACCOUNT SUMMARY
Beginning Balance 655.79
Comm Trading Commission -19.38
Rollover Rollover Fee -0.44
PnL Profit/Loss of Trade -46.23
Depos Deposit 0.00
Withd Withdrawal 0.00
Option Options Payout 0.00
Comm Options Commission 0.00
AdminFee Administrative Fee 0.00
MngFee Management Fee 0.00
PerfFee Performance Fee 0.00
Void Deposit Rollback 0.00
ASPComm ASP Commission 0.00
MargInterest Interest on Usable Margin 0.00
Ending Balance 589.74
Floating P/L -49.90
Equity 539.84
Necessary Margin 490.00
Usable Margin 49.84
Necessary Margin (Maintenance) 490.00
Usable Margin (Maintenance) 49.84
FXCM Audit Complete – Case Number 00381322
fxcm
from: Michael Ohneck <mohneck@fxcm.com>
to: xxxxxxxxxxxxx
date: Fri, Oct 2, 2015 at 12:36 PM
subject: FXCM Audit Complete – Case Number 00381322
Thank you for contacting us. FXCM’s trade audit team has completed the review of your complaint fully and the details of the matter are as follows:Margin Call at: 10/2/15 1:01 PM
Margin Requirement: $540.00
Equity Post Margin Call: $539.90
Balance Post Margin Call: $581.69
Tickets Included in Liquidation: 19311607
Margin calls are triggered when your usable margin reaches zero. This occurs when your floating losses reduce your account equity(not balance) to a level that is less than or equal to your margin requirement. During the margin call in question your account balance was $581.69. Your account balance does not reflect floating losses, at the time of your margin call you had floating losses of $41.79. This floating losses reduced your equity to $539.90, which is less than your margin call.
The result of any margin call is subsequent liquidation unless otherwise specified. When a margin call is triggered on the account individual positions will be liquidated until the remaining equity is sufficient to support existing position(s). In deciding what positions will be individually liquidated the largest loosing position will be closed first during liquidation. This process is entirely electronic.
The idea of margin trading is that your margin acts as a good faith deposit to secure the larger notional value of your position. Margin trading allows traders to hold a position much larger than the actual account value. FXCM's Trading platform has margin management capabilities, which allow for the use of leverage. Of course, trading on margin comes with risk as leverage may work against you as much as it works for you.
Due to the fact that this margin call executed correctly, no adjustment is warranted in this case.
Per FXCM’s complaint procedure, if you are dissatisfied with the explanation above, you have the option to escalate this matter to our Trade Audit Appeals Board. You may issue your complaint in writing to http://www.fxcm.com/compliance-form.jsp
Once again, we are sorry for the inconvenience caused and hope you will find that the points above offer a fair resolution.
Best regards,
Michael Ohneck
THERE HASNT BEEN ANY PROOF NOR ANY DOCUMENTATION SHOWN TO SUBSTANTIATE FXCM DENIAL OF WRONGFUL LIQUIDATION - STATEMENT BELOW IS THE ONLY THING I RECEIVED FROM FXCM after this denial by Dealing Desk Trader Michael Ohneck, i escalated the case to compliance department & only thing i received from Compliance Department so far in 23 days was the acknowledgement email nothing else .
Please read below for my complete documentations, proofs & correspondences .
FXCM Audit Complete – Case Number 00381322
from: Michael Ohneck <mohneck@fxcm.com>
to: xxxxxxxxxxxxx
date: Fri, Oct 2, 2015 at 12:36 PM
subject: FXCM Audit Complete – Case Number 00381322
Thank you for contacting us. FXCM’s trade audit team has completed the review of your complaint fully and the details of the matter are as follows:Margin Call at: 10/2/15 1:01 PM
( he sends an email to me at 12:36 pm on 10/2/15 about liquidation time of 1:01 pm on 10/2/15 which hadnt even occured yet. The truth is wrongful liquidation happened at 9:01 am not at 1:01 pm See below my account statement for detail transaction history)
Margin Requirement: $540.00
Equity Post Margin Call: $539.90
Balance Post Margin Call: $581.69
Tickets Included in Liquidation: 19311607
(above numbers that DEALING DESK TRADER Michael Ohneck is talking about are belong to NZD/USD position that was opened at 9:19 am AFTER fxcm's wrongfully liquidated USD/CAD position at 9:01 am on 10/2/15 See below account statement for detail transaction history)
Due to the fact that this margin call executed correctly, no adjustment is warranted in this case.
Michael Ohneck
Trade Services Representative
* ANYONE WHO READS THIS SITE !
DON'T BELIEVE A WORD THIS "JASON ROGERS" PERSON IS SAYING,HOW COME HE NEVER SHOWS ANY PROOF FOR HIS DENIALS ????
INSTEAD OF HIM INSTANTLY DENYING ALL OF THE RETAIL TRADERS STATEMENTS ABOUT EVERY HORRIFIC EXPERIENCES RESULTED WITH SUFFERING HUGE LOSSES (financially, intellectually, emotionally ect.) DUE TO "PUBLICLY TRADED FX BUCKETSHOP" OPERATIONS OF FXCM,
" JASON ROGERS" MUST PROVE ALL OF HIS DENIALS BACKED BY ACCOUNT STATEMENTS , TRANSFER OF FUNDS TO THE OUTSIDE COUNTER PARTIES(since he claims FXCM doesnt benefit from retail traders loss of funds) ECT.
FXCM COMPLIANCE DEPARTMENT ONLY COMPLYS STRICTLY WITH BUCKETSHOP RULES & REGULATIONS.
" Copper your customers & grow rich" Reminiscence of a Stock Broker Jessi L. Livermore(Edvin Lefevre)
*************************************************************************************
October 12th 2015
The FXCM Compliance Department is in receipt of the complaint you recently submitted.
We understand your disappointment with respect to the matter you have brought to our attention. Please be advised that FXCM takes these matters very seriously. We have initiated an internal investigation of this matter and we will contact you upon conclusion of our audit.
If you have any further questions regarding this matter, please feel free to contact FXCM's Compliance Department at compliance@fxcm.com.
Kindest Regards,
Alexandra Goldstein
***************************************************************************************
Oct, 7th 2015
Reply By TraderFX
hi,Since, it began on 10/02/15. When will it be completed?All the information you need are in my earlier emails & my account statement, that i forwarded to other employees. Basically its my trading account statement from 10/02/2015. it simply shows everything down to the pennies & time of wrongful liquidation.i hope to receive a factual reply from you.Sincerely,
Oct, 9th 2015
Reply By TraderFX
Hi,it has been 7 since the wrongful liquidation by FXCM & you havent refunded my account. WHAT IS THE HOLD UP ?????You should have had your proofs by now in 7 day, showing that wrongful liquidation was my fault.
Oct, 9th 2015
Reply By TraderFX
FXCM HAS BEEN WRONGFULLY HOLDING MY FUNDS FOR 7 DAY & MY MONEY HAS TO BE PUT BACK INTO MY ACCOUNT ASAP!
Oct, 12th 2015
Reply By TraderFX
Hello,It has been 10 days since my Usd/Cad position was wrongfully liquidated at 9:01 am on 10/02/15 with $61.75 while i had sufficient funds to hold my position.I had forwarded FXCM my proof immediately after the wrongful liquidation by FXCM.I will wait until the end of the business day tomorrow 10/13/15 as a courtesy, if i dont hear from FXCM by then , as my next step, i will file complaints with CFTC, FSA, FINRA. I will forward them my proofs, communications with all of the FXCM Employees about this matter & your immediate denial email.
After i file complaint with Regulators, i will also post all of the issue on the various websites for victimized Traders & Where prospect new traders acquire knowledge about the Operational Style of various FX Brokers for them to judge FXCM's dealings against retail traders, before they deposit any of their hard earned money with FXCM.
i am requesting my funds to be returned to my account where they belong immediately, since FXCM has been holding my funds wrongfully for a long time.
FXCM HAD AMPLE AMOUNT OF TIME SINCE 10/02/15 TO SEND ME THEIR PROOFS SHOWING HARD FACTS & DOCUMENTATION , 10 DAYS HAVE PASSED I HAVENT RECEIVED ANY PROOF CLEARLY SHOWING WHY WAS MY USD/CAD POSITION WAS LIQUIDATED & WHY FXCM IS WITHOLDING MY FUNDS SINCE 9:01 AM ON 10/02/15. IT ONLY TAKES MINUTES TO PROVE MONEY MATTERS, JUST AS I HAD DONE IMMEDIATELY AFTER THE WRONGFUL LIQUIDATION, I FORWARDED FXCM DETAILS OF MY ACCOUNT STATEMENT CLEARLY HIGHLIGHTED THE TIMES OF LIQUIDATION, AVAILABLE FUNDS ECT.
This is my final attempt resolve the matter directly with FXCM. i had send 4 other emails within last 10 days without a solution.
Sincerely,
THIS IS WHAT & HOW EXACTLY THE WRONGFUL LIQUIDATION & INSTANT DENIAL OCCURRED BY FXCM
Audit Created - Case Number 00381322
to FXCM
hi,this email is completely unacceptable there is no numbers dates & times here proving that you didnt wrongly liquidated my position with the loss of $58.87.
i need to be reimbursed for your wrongfully liquidated position that was closed with losses.
i have called your customer service immediately within minutes once i saw the wrong liquidation while i was monitoring my trades at about 9:05 am a few minutes after the liquidation At 9:03 am i contacted your online chat & i was on hold , there was no one picking up so i dialed your customer service. I spoke to Vadim Popov ,i was on the phone with him until 9:26 am. He assured me the that i was going be contacted by 12 am today after a PROFESSIONAL INVESTIGATION WITH NUMBERS & DATES PROVING YOUR DENIAL NOT THE WORD SAYING "ITS WAS LIQUIDATED CORRECTLY WITHOUT ANY PROF"
my trade was liquidated & i had enough funds to hold my position at 9:01 am on 10/2/2015 with the loss of $58.87 Plus commission
Oct 2
to FXCM
at the time of liquidation at 9:01 am i had 27 lots 27x200=$540 i had $581.69 available in my trading account please check the attached daily combined account statement.MY TOTAL LOSE FOR WRONGLY LIQUIDATED POSITION IS THAT INCLUDES COMMISSION THAT YOUR CHARGE
19311607USD/CAD24,00010/2/15 5:40 AM1.32405Mkt7702792710/2/15 9:01 AM1.32081-58.87-2.880.000.000.00-61.75MC77027927
Combined Account Statement
Statement Period: from Oct 1, 2015 5:00:00 PM through Oct 2, 2015 10:08:52 AM
User Name: XXXXXXX
*************************************************************
OPEN/FLOATING POSITIONS
Ticket # Symbol Volume Date Sold Bought Floating P/L Comm Dividends Rollover Net P/L Condition Created By
19315122 NZD/USD 30,000 10/2/15 9:29 AM 0.64140 -45.00 -1.80 0.00 0.00 -46.80 Mkt 77027927
10/2/15 10:08 AM 0.64290
19316453 NZD/USD 5,000 10/2/15 10:01 AM 0.64192 -4.90 -0.30 0.00 0.00 -5.20 Mkt 77027927
10/2/15 10:08 AM 0.64290
Total: -49.90 -2.10 0.00 0.00 -52.00 THIS IS WHAT THEY ARE LYING ABOUT(this NZD/USD possition is their proof for USD/CAD position?!?!) THAT BELONGS TO NZD/USD POSITION WHICH WAS OPENEND AT 9:29 AM AFTER THE WRONGFULL LIQUIDATION OF USD/CAD THAT WAS WRONGFULLY LIQUIDATED BY FXCM AT 9:01 AM ON 10/2/15 please read the denial email from DEALING DESK TRADER Michael Ohneck
Posted at statement period of time: -2.10 0.00 0.00
ACCOUNT ACTIVITY
Time Posted Code Description Account # Ticket # Amount Balance
10/1/15 5:17 PM Rollover Rollover Fee 77027927 19287099 -0.44 655.35
10/1/15 6:21 PM Comm Trading Commission 77027927 19287099 -0.06 655.29
10/1/15 6:21 PM Comm Partial closing 19287099 77027927 19287099 1.26 656.55
10/1/15 6:21 PM Rollover Partial closing 19287099 77027927 19287099 0.42 656.97
10/1/15 6:21 PM Comm Partial closing 19301314 77027927 19301314 -1.26 655.71
10/1/15 6:21 PM Rollover Partial closing 19301314 77027927 19301314 -0.42 655.29
10/1/15 6:21 PM PnL Profit/Loss of Trade 77027927 19287099 -2.14 653.15
10/1/15 6:48 PM Comm Trading Commission 77027927 19301314 -1.26 651.89
10/1/15 6:48 PM PnL Profit/Loss of Trade 77027927 19301314 -44.68 607.21
10/1/15 6:48 PM Comm Trading Commission 77027927 19301514 -1.80 605.41
10/1/15 7:28 PM Comm Trading Commission 77027927 19301514 -1.80 603.61
10/1/15 7:28 PM PnL Profit/Loss of Trade 77027927 19301514 12.00 615.61
10/1/15 7:29 PM Comm Trading Commission 77027927 19301748 -1.80 613.81
10/2/15 3:13 AM Comm Trading Commission 77027927 19306249 -0.60 613.21
10/2/15 5:39 AM Comm Trading Commission 77027927 19301748 -1.80 611.41
10/2/15 5:39 AM PnL Profit/Loss of Trade 77027927 19301748 25.80 637.21
10/2/15 5:39 AM Comm Trading Commission 77027927 19306249 -0.60 636.61
10/2/15 5:39 AM PnL Profit/Loss of Trade 77027927 19306249 10.50 647.11
10/2/15 5:40 AM Comm Trading Commission 77027927 19307683 -1.80 645.31
10/2/15 6:07 AM Comm Trading Commission 77027927 19307683 -0.30 645.01
10/2/15 6:07 AM Comm Partial closing 19307683 77027927 19307683 1.50 646.51
10/2/15 6:07 AM Comm Partial closing 19307949 77027927 19307949 -1.50 645.01
10/2/15 6:07 AM PnL Profit/Loss of Trade 77027927 19307683 1.25 646.26
10/2/15 8:35 AM Comm Trading Commission 77027927 19310958 -0.12 646.14
10/2/15 8:39 AM Comm Trading Commission 77027927 19307949 -0.06 646.08
10/2/15 8:39 AM Comm Partial closing 19307949 77027927 19307949 1.44 647.52
10/2/15 8:39 AM Comm Partial closing 19311607 77027927 19311607 -1.44 646.08
10/2/15 8:39 AM PnL Profit/Loss of Trade 77027927 19307949 -4.02 642.06
10/2/15 8:55 AM Comm Trading Commission 77027927 19312978 -0.06 642.00
10/2/15 9:01 AM Comm Trading Commission 77027927 19311607 -1.44 640.56
10/2/15 9:01 AM PnL Profit/Loss of Trade 77027927 19311607 -58.87 581.69
10/2/15 9:19 AM Comm Trading Commission 77027927 19314692 -1.80 579.89
10/2/15 9:20 AM Comm Trading Commission 77027927 19310958 -0.12 579.77
10/2/15 9:20 AM PnL Profit/Loss of Trade 77027927 19310958 4.96 584.73
10/2/15 9:20 AM Comm Trading Commission 77027927 19312978 -0.06 584.6
10/2/15 9:20 AM PnL Profit/Loss of Trade 77027927 19312978 2.07 586.74
10/2/15 9:20 AM Comm Trading Commission 77027927 19314692 -1.80 584.94
10/2/15 9:20 AM PnL Profit/Loss of Trade 77027927 19314692 6.90 591.84
10/2/15 9:29 AM Comm Trading Commission 77027927 19315122 -1.80 590.04
10/2/15 10:01 AM Comm Trading Commission 77027927 19316453 -0.30 589.74
Total: -66.05
ACCOUNT SUMMARY
Beginning Balance 655.79
Comm Trading Commission -19.38
Rollover Rollover Fee -0.44
PnL Profit/Loss of Trade -46.23
Depos Deposit 0.00
Withd Withdrawal 0.00
Option Options Payout 0.00
Comm Options Commission 0.00
AdminFee Administrative Fee 0.00
MngFee Management Fee 0.00
PerfFee Performance Fee 0.00
Void Deposit Rollback 0.00
ASPComm ASP Commission 0.00
MargInterest Interest on Usable Margin 0.00
Ending Balance 589.74
Floating P/L -49.90
Equity 539.84
Necessary Margin 490.00
Usable Margin 49.84
Necessary Margin (Maintenance) 490.00
Usable Margin (Maintenance) 49.84
FXCM Audit Complete – Case Number 00381322
fxcm
from: Michael Ohneck <mohneck@fxcm.com>
to: xxxxxxxxxxxxx
date: Fri, Oct 2, 2015 at 12:36 PM
subject: FXCM Audit Complete – Case Number 00381322
Thank you for contacting us. FXCM’s trade audit team has completed the review of your complaint fully and the details of the matter are as follows:Margin Call at: 10/2/15 1:01 PM
Margin Requirement: $540.00
Equity Post Margin Call: $539.90
Balance Post Margin Call: $581.69
Tickets Included in Liquidation: 19311607
Margin calls are triggered when your usable margin reaches zero. This occurs when your floating losses reduce your account equity(not balance) to a level that is less than or equal to your margin requirement. During the margin call in question your account balance was $581.69. Your account balance does not reflect floating losses, at the time of your margin call you had floating losses of $41.79. This floating losses reduced your equity to $539.90, which is less than your margin call.
The result of any margin call is subsequent liquidation unless otherwise specified. When a margin call is triggered on the account individual positions will be liquidated until the remaining equity is sufficient to support existing position(s). In deciding what positions will be individually liquidated the largest loosing position will be closed first during liquidation. This process is entirely electronic.
The idea of margin trading is that your margin acts as a good faith deposit to secure the larger notional value of your position. Margin trading allows traders to hold a position much larger than the actual account value. FXCM's Trading platform has margin management capabilities, which allow for the use of leverage. Of course, trading on margin comes with risk as leverage may work against you as much as it works for you.
Due to the fact that this margin call executed correctly, no adjustment is warranted in this case.
Per FXCM’s complaint procedure, if you are dissatisfied with the explanation above, you have the option to escalate this matter to our Trade Audit Appeals Board. You may issue your complaint in writing to http://www.fxcm.com/compliance-form.jsp
Once again, we are sorry for the inconvenience caused and hope you will find that the points above offer a fair resolution.
Best regards,
Michael Ohneck
