FXCM UK - Scammed me: account locked since 3 week - no withdrawal

marchito

Recruit
Messages
7
Hi,

my FXCM UK account were loocked since 3 weeks. The support wrote me that my account is Locked because it is "under review" on 11-01-2018. No more explenation about this "under review".

After some days i asked to the support chat and by telephone but they told me that they did know anything about my case. They told me to write to the compliance.

On 18-01-2018 I sent a witdrawal request and also an email to the compliance too.

Today still nobody replied me and my accont: 2620251230 is locked with €11,042.84


What I have to do? This story is incredible!
 

FxMaster

Lt. Colonel
Messages
7,920
Hi,

my FXCM UK account were loocked since 3 weeks. The support wrote me that my account is Locked because it is "under review" on 11-01-2018. No more explenation about this "under review".

After some days i asked to the support chat and by telephone but they told me that they did know anything about my case. They told me to write to the compliance.

On 18-01-2018 I sent a witdrawal request and also an email to the compliance too.

Today still nobody replied me and my accont: 2620251230 is locked with €11,042.84


What I have to do? This story is incredible!
Here is the link of Jason Rogers FXCM Representative, Go ahead and invite him to this thread.
 

Jason Rogers

FXCM Representative
Messages
510
Hi,

my FXCM UK account were loocked since 3 weeks. The support wrote me that my account is Locked because it is "under review" on 11-01-2018. No more explenation about this "under review".

After some days i asked to the support chat and by telephone but they told me that they did know anything about my case. They told me to write to the compliance.

On 18-01-2018 I sent a witdrawal request and also an email to the compliance too.

Today still nobody replied me and my accont: 2620251230 is locked with €11,042.84


What I have to do? This story is incredible!

You can withdraw from a locked account by emailing admin@fxcm.com. Please allow time for the operations department to process any withdrawals.

For your own security, it is not recommended to post your account number in a public forum. I would be happy to investigate the issue if you can please email me at jrogers@fxcm.com.

Jason
 

4evermaat

2nd Lieutenant
Messages
907
I am curious to know why the account was locked.

But if you can withdraw from locked account, that would be interesting. It kind of begs the question: why was the account locked in the first place?
 
Top