I have been a client of Fxcm for over 2 years and I was very happy with them, until the 17th of December when they had a slippage on their platform and closed all my Eur/Chf positions at prices never seen even on their own charts -significantly below the 1.2 threshold.
And guess what!!! It happened 12 hours before snb announcement of negative rates introduction
And guess what #2: I was not informed my accountd were wiped out...not even one email in 12 hours!!
Funny coincidences...
I filed complaints and they offered to reimburse me, but only 1/3 of the lost ammount -no logical explanation for the ammount offered- and asked me to sign an agreement I drop all charges to be reimbursed
I contested their decision but..surprise! I was asked to file another complaint to another department of theirs...like they couldn't forward it.
Then...I received an incredible answer: I have to wait 8 weeks for an answer.
It is almost one month since it happened, I was not answered yet and I cannot keep opened all the positions I want due to the diminished margin( I have to be reimbursed around 6 ths euros).
What can I do? Can I sue them for the lost opportunity should the eurchf pair jump before I am reimbursed?
Thank you for support.
And guess what!!! It happened 12 hours before snb announcement of negative rates introduction
And guess what #2: I was not informed my accountd were wiped out...not even one email in 12 hours!!
Funny coincidences...
I filed complaints and they offered to reimburse me, but only 1/3 of the lost ammount -no logical explanation for the ammount offered- and asked me to sign an agreement I drop all charges to be reimbursed
I contested their decision but..surprise! I was asked to file another complaint to another department of theirs...like they couldn't forward it.
Then...I received an incredible answer: I have to wait 8 weeks for an answer.
It is almost one month since it happened, I was not answered yet and I cannot keep opened all the positions I want due to the diminished margin( I have to be reimbursed around 6 ths euros).
What can I do? Can I sue them for the lost opportunity should the eurchf pair jump before I am reimbursed?
Thank you for support.