Fxdd doesn't process withdrawal and doesn't answer to emails after 7 days

moshafx

Private
Messages
23
Dear guys,

It's 7 days now that I'm waiting for an answer from fxdd to process my withdrawal request of 11.2k but they don't process it and they even don't answer to my email.

Any ideas about what should I do?

Thank you.
 

henyo

Master Sergeant
Messages
438
send them a link to this thread, and lets hope it gets somes heads turing, and do let us know what happens.
 

FxMaster

Lt. Colonel
Messages
9,556

Peter Davis

FXDD.com Representative
Messages
16
Dear guys,

It's 7 days now that I'm waiting for an answer from fxdd to process my withdrawal request of 11.2k but they don't process it and they even don't answer to my email.

Any ideas about what should I do?

Thank you.

I am the brand ambassador for FXDD. Please email Pdavis@fxdd.com with your account number and some more details about the transaction you are having trouble with so I am able to look into this issue and help you get this resolved.
 

Peter Davis

FXDD.com Representative
Messages
16
You should have received an update from customer service. The issue has been resolved. Contact me if you need any further assistance.
 

holycow

Master Sergeant
Messages
294
Glad to see that issues are resolved much quickly though FPA and i guess its good to note that atleast there is a place where we can get our issues resolved. Good Job FPA!!
 

Peter Davis

FXDD.com Representative
Messages
16
Glad to see that issues are resolved much quickly though FPA and i guess its good to note that atleast there is a place where we can get our issues resolved. Good Job FPA!!

At FXDD we do our best to resolve any issues our clients may face as quickly as possible no matter how a client reaches out to us. We are always happy FPA provides another channel that allows our clients to contact us.
 

holycow

Master Sergeant
Messages
294
At FXDD we do our best to resolve any issues our clients may face as quickly as possible no matter how a client reaches out to us. We are always happy FPA provides another channel that allows our clients to contact us.

That's a generous response and is really appreciated though..
 

Peter Davis

FXDD.com Representative
Messages
16
I just confirmed that the funds have been sent out yesterday and the client should receive them in a few days.
 
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