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Problem FXFlat Bank have taken my profits and accused me without proofs

I am having an issue with a company

Sofitrader

Recruit
Messages
7
I was operating on MT5 normally when i depare with a situation where i couldn't open trades. I waited few hours, maybe was their service in maintenance but yet i haven't received any email informing anything. I then went to their live chat which was really rude and unprofessional, didn't explain plus told me you will receive information by email. Afterwords i received the email accusing me of use EA, that they will terminate my account and pay my balance to me.
I reply their email asking for the poofs of such an accusation and for them to proceed with my withdrawal back to my bank account. They took my money form my account and i haven't received my withdrawal for 2 days now.
As a regulated Bank i expected more from FXflat. They still holding my funds and have informed they are not gonna pay me. So here i requested that FXFlat Bank to be mark as SCAM as they should honor they words but unfortunately im experience the complete opposite of that.
 

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The Punisher

Captain
Messages
2,343
I was operating on MT5 normally when i depare with a situation where i couldn't open trades. I waited few hours, maybe was their service in maintenance but yet i haven't received any email informing anything. I then went to their live chat which was really rude and unprofessional, didn't explain plus told me you will receive information by email. Afterwords i received the email accusing me of use EA, that they will terminate my account and pay my balance to me.
I reply their email asking for the poofs of such an accusation and for them to proceed with my withdrawal back to my bank account. They took my money form my account and i haven't received my withdrawal for 2 days now.
As a regulated Bank i expected more from FXflat. They still holding my funds and have informed they are not gonna pay me. So here i requested that FXFlat Bank to be mark as SCAM as they should honor they words but unfortunately im experience the complete opposite of that.
How did you find this company to invest with? Please provide their website.
 

Pharaoh

Brigadier General
Messages
20,237
You may want to get a better source of info on brokers (like the FPA's reviews).

There are some interesting accusations about wikifx here:

https://www.forexpeacearmy.com/community/threads/wikifx-protection-project-guards-investors-against-brokers-bankruptcy.61473/#post-344683

I suggest contacting the German Banking authorities for confirmation of the claimed "bank" status by fxflat. A lot of very bad brokers have misrepresented themselves as banks in order to make themselves appear reliable.
 

redass98

Private, 1st Class
Messages
46
The FX FlatBank really exists here in Germany. They are available on the phone 24/5 from MOnday until Friday. Try to call and fix your problem.
 

Sofitrader

Recruit
Messages
7
The FX FlatBank really exists here in Germany. They are available on the phone 24/5 from MOnday until Friday. Try to call and fix your problem.
I did already, they said that I have to send any question by email, they don’t deal with that by phone. They are really rude with me, probably because I’m not from Germany. But I have also contacted 2 lawyer companies in Germany, they are already on top of the case. But I also want this to be seen by people, like a warning to don’t go there.
 
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