Archi
Private, 1st Class
- Messages
- 89
The company cancelled the order referring to that that it was in the market less than one minute (that breaks the agreement) - but it not so. I provided the logs of the company - but it didn't solve a problem. - Hello sir
did you read user agreement before start trade?
we noticed that your orders were closed under 1 minute.
Order No #159828 & order No#266184
Please let me your know, you read agreement before opening account or not?
We write some part of it for you:
"In transferring customers' deals to banks or to other brokers, there are some restrictions enforced on all brokers; we are not exception either. The trades opened and closed in a very short time are not connectable to bank. As a consequence, the broker will fail to take advantage of the profits of the trades unwrapped and leaved off swiftly; that is, there is no guarantee for the payment of the positions ceased or hedged presently."
after your answer we will diciton about your case
Regards.
The order No#266184 really was in the market less than one minute, but another (# 159828) was more than one. I can't see time of activation of the order in the ravines - but I can see time of modification of SL in without a loss - and also its closing.
04:30:13 '10238': modify order #159828 buy 0.90 AUDUSD at 1.00710 sl: 1.00655 tp: 1.05210 -> sl: 1.00710 tp: 1.05210
04:30:13 '10238': request was accepted by server
04:30:13 '10238': request in process
04:30:13 '10238': order #159828 buy 0.90 AUDUSD at 1.00710 was modified -> sl: 1.00710 tp: 1.05210
04:31:15 '10238': close order #159828 buy 0.90 AUDUSD at 1.00710 sl: 1.00710 tp: 1.05210 at price 1.00896
04:31:15 '10238': request was accepted by server
04:31:15 '10238': request in process
04:31:15 '10238': order #159828 buy 0.90 AUDUSD at 1.00710 sl: 1.00710 tp: 1.05210 closed at price 1.00896
To be necessary to notice - now in the company the new agreement - on which this order was it is legally cancelled. But when it occurred - this order didn't break the agreement.
I ask the company to return the cancelled order.
did you read user agreement before start trade?
we noticed that your orders were closed under 1 minute.
Order No #159828 & order No#266184
Please let me your know, you read agreement before opening account or not?
We write some part of it for you:
"In transferring customers' deals to banks or to other brokers, there are some restrictions enforced on all brokers; we are not exception either. The trades opened and closed in a very short time are not connectable to bank. As a consequence, the broker will fail to take advantage of the profits of the trades unwrapped and leaved off swiftly; that is, there is no guarantee for the payment of the positions ceased or hedged presently."
after your answer we will diciton about your case
Regards.
The order No#266184 really was in the market less than one minute, but another (# 159828) was more than one. I can't see time of activation of the order in the ravines - but I can see time of modification of SL in without a loss - and also its closing.
04:30:13 '10238': modify order #159828 buy 0.90 AUDUSD at 1.00710 sl: 1.00655 tp: 1.05210 -> sl: 1.00710 tp: 1.05210
04:30:13 '10238': request was accepted by server
04:30:13 '10238': request in process
04:30:13 '10238': order #159828 buy 0.90 AUDUSD at 1.00710 was modified -> sl: 1.00710 tp: 1.05210
04:31:15 '10238': close order #159828 buy 0.90 AUDUSD at 1.00710 sl: 1.00710 tp: 1.05210 at price 1.00896
04:31:15 '10238': request was accepted by server
04:31:15 '10238': request in process
04:31:15 '10238': order #159828 buy 0.90 AUDUSD at 1.00710 sl: 1.00710 tp: 1.05210 closed at price 1.00896
To be necessary to notice - now in the company the new agreement - on which this order was it is legally cancelled. But when it occurred - this order didn't break the agreement.
I ask the company to return the cancelled order.