fxfrench
FXOpen AU Representative
- Messages
- 392
I have some additional information now with which to answer some of your other questions.
As soon as your initial letter of claim was received, you were given notification that the investigation had begun. You were assigned a ticket number. We didn't wait until you posted about it here. The investigation began long ago.
Due to the complexity of the issue it took a lot of time and a lot of correspondence between FXOpen and the LP in question. There was an extremely large amount of trades to identify one by one. This is why it took a while.
As was explained previously, the problem was one of erroneous prices from an LP. It took some time to shut down this LPs incoming non market quotes.
All trades of all traders affected were voided, not just yours.
Yes.
The trades were winning trades only when non market prices were used. The real market price that they were filled at by the LP resulted in a loss rather than a gain.
Would you accept the losses if you were shown?
As stated previously, an NDA with many of our LPs means that we legally cannot identify them.
FXOpen has been open and honest and has acted with integrity. I really wish you could see that.
Hello all,
1, Why did fxopen ignore me, and waited 3 weeks for sending me a reply and reacted only after I brought up this SCAM suspicious matter on FPA forum?
As soon as your initial letter of claim was received, you were given notification that the investigation had begun. You were assigned a ticket number. We didn't wait until you posted about it here. The investigation began long ago.
2, Why did not fxopen notify me immediately having found out the " technical problems" ?
Due to the complexity of the issue it took a lot of time and a lot of correspondence between FXOpen and the LP in question. There was an extremely large amount of trades to identify one by one. This is why it took a while.
3, Are you claiming that you had technical problems all day long? Specify, and verify the time frame you had had technical problems! Specify, and verify what problems did you experience, explain in technical terms!
As was explained previously, the problem was one of erroneous prices from an LP. It took some time to shut down this LPs incoming non market quotes.
4, FXOPEN claims "on May 16, 2012, some trading orders were executed at the prices not existing on market at that period of time." BUT they deleted all my winning trades. How could be possible that only my winning trades were executed at the prices not existing on market at that period of time? Only mine were deleted, and only the winning ones?
All trades of all traders affected were voided, not just yours.
5, Did you delete thousands of other traders' trades as well?
Yes.
6, It says: "The total re-calculated P&L of the orders was negative. " Aka, basically instead of I had made 40K, I lost money in 60 winning trades. Is this a joke?
The trades were winning trades only when non market prices were used. The real market price that they were filled at by the LP resulted in a loss rather than a gain.
7, Why the total re-calculated Profit Loss of all my trades was never presented to me?
Would you accept the losses if you were shown?
8, Since you dont disclose your liquidity provider, so there is no way to verify whether the orders had been executed at the fictitious prices. No cross-checking, no transparency leaves the door open to be considered your action cheating and Fxopen is scam. To avoid that stigma, please verify that orders had been executed at the fictitious prices! You must have some proofs to show!
As stated previously, an NDA with many of our LPs means that we legally cannot identify them.
I do not take answer satisfactory and nor I believe any of it at all. Be sure that I take this FPA court and pursue legal action as well.
Mr. Jafar Calley, is your turn now to get things straight! Until then it is a SCAM to me.
FXOpen has been open and honest and has acted with integrity. I really wish you could see that.