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    More info coming soon.

Discuss FXOpenAus.com

General discussions of a financial company
Dear Clients,

In the most recent patch of your Metatrader 4 terminal, a new "signals" tab has been added to the bottom of the page by Metaquotes (the maker of MT4).

FXOpen does not endorse or promote this service in any way, and we do not accept any liability for financial loss that may occur should clients choose to use this service.

FXOpen would like to advise clients to take strict precautions when using signal providers as the providers themselves do not take into account your financial markets experience, or your personal financial situation.

Sincerely,

The FXOpen Team
 
Dear Clients

In the latest round of service improvements, we are proud to announce that Multi-Currency trading accounts are now available from your MyFXOpen Trader's Cabinet.

It is easy to open a new trading account from MyFXOpen.

1) Log in to your FXOpen AU MyFXOpen trader's cabinet and go to "Add New Account" in the menu. You can choose "ECN" (live) or "demo".

2) Read and understand the documents (PDS, FSG and Terms) if you haven't already done so then agree and click next

3) Choose your trading account currency from USD, AUD, CHF, EUR, GBP or JPY, and set leverage level and phone password.

4) Congratulations on opening a new trading account in your choice of currency. Be sure to record the account number and passwords on the final screen. A copy will be emailed to you but it is always good to have backups.

Thank you for choosing FXOpen AU. We are dedicated to adding to and improving our services to better serve your needs. If you have any suggestions as to how we can be the best broker for you, contact us on info@fxopenaus.com with your suggestions.

FXOpen AU Team
 
Trading Hours on Christmas and New Year 2013

Dear Clients

Please note the following changes to the trading hours and terms during the Christmas and New Year holiday season:

FX (Currencies)

Mon 24 December 2012- normal trading hours
Tue 25 December 2012- CLOSED, REOPENS at 00.00 GMT +2 FXOpen Server Time (or 22:00 GMT)
Wed 26 December 2012- normal trading hours
Mon 31 December 2012- normal trading hours
Tue 1 January 2013- CLOSED, REOPENS at 00.00 GMT +2 FXOpen Server Time (or 22:00 GMT)
Wed 2 January 2013- normal trading hours

Precious Metals

Mon 24 December 2012- Trading Closes at 20:45 GMT +2, FXOpen Server time
Tue 25 December 2012- CLOSED, REOPENS at 23:00 GMT (01:00 GMT +2, FXOpen Server time)
Wed 26 December 2012- normal trading hours
Mon 31 December 2012- normal trading hours
Tue 1 January 2013- CLOSED, REOPENS at 23:00 GMT (01:00 GMT +2, FXOpen Server time)
Wed 2 January 2013- normal trading hours

Please note that due to thinner liquidity in the market on the holiday dates, there is an increased probability of wider spreads in all account types.

*The maximum leverage for all account types will be reduced down to 1:100 between 26/12/2012 and 1/1/2013.

*This change will take effect automatically when the Market opens on 26 December 2011 and will end when the market re-opens on January 2, 2013
After January 2nd, to return to your normal leverage, go to MyFXOpen >Profile > Personal or e-mail finance@fxopenaus.com.

Christmas and New Year Office hours in Sydney

During the Festive Season, the following operating hours for our Sydney office come into affect.

24/12: 8:00am-12:00pm
25/12: Closed
26/12: Closed
27/12: 8:00am-5:00pm
28/12: 8:00am-5:00pm
29/12: Closed
30/12: Closed
31/12: 8:00-12:00pm
1/1: Closed

Please note there will be a skeleton staff online throughout the holiday period to answer queries by email and to process internal transactions (such as internal transfers and account verification) and Skrill transactions.

From all of us here at FXOpen AU Pty Ltd, we would like to wish you a very Merry Christmas and a Happy and Safe New Year and we hope to continue growing with you in 2013!
 
FXOpen Launches One Click Trading Level2 Plugin

FXOpen. one of the world's leading brokers in the Forex market, is proud to announce an update of the Level2 application. A new tool - One Click Trading Level2 Plugin - has been developed to bring ease and convenience to the order management process in the MT4 trading platform.

The new plugin provides greater accuracy and higher speed of execution. It’s a huge advantage especially when it comes to highly volatile markets associated with risk-taking and sharp price movements. Scalpers will absolutely love it!

You can learn more about the features of the new product in FXOpen's help page.

One Click Trading Level2 Plugin is an absolutely unique instrument. It helps to capture the best price with just a single click and generally simplifies the whole process of trading in MT4. The plugin makes it possible to perform the following operations:

place Buy/Sell orders;
close orders;
set order volume;
set Stop loss and Take profit values;
create pending orders;
access the Market depth;
display the value-weighted average price (VWAP).

One Click Trading Level2 Plugin is extremely valuable and can be regarded a real breakthrough in the Forex industry. Experienced traders will appreciate its advantages as the product enables to apply less effort. One click instead of 5 or more steps to make the necessary adjustments in the platform helps not only to save your time but to secure your profits.

You can download One Click Trading Level2 Plugin from http://www.fxopen.com.au/Download.aspx?name=OneClickTradingLevel2.exe

For more information follow the discussion on the FXOpen Forum.

Best Regards,
<B>FXOpen</B> AU Pty Ltd

Customer Service

E-mail: support@fxopenaus.com
 
Hello fxfrench

How is things going at your new company FXOpen AU Pty Ltd ?

1) Does this new One Click Trading Level2 Plugin give better faster execution of orders at FXOpen AU Pty Ltd ?

2) How long does it take to set StopLoss and or TakeProfit using new software that won't cause mis-quotes or wrong price fixes, and won't it be better and quicker to open order first the old or new way before setting targets ?

3) Will it work along side other EA's on same currency chart ?

Good luck
ilearn2t
 
Hello fxfrench

How is things going at your new company FXOpen AU Pty Ltd ?

Hi. Everything is going well. Better than planned even. People who try us are seeing that we are the best choice.

1) Does this new One Click Trading Level2 Plugin give better faster execution of orders at FXOpen AU Pty Ltd ?

The execution is the same. It just makes things easier and more convenient. If you are a scalper, opening and closing orders is much faster.

2) How long does it take to set StopLoss and or TakeProfit using new software that won't cause mis-quotes or wrong price fixes, and won't it be better and quicker to open order first the old or new way before setting targets ?

We do not requote ever. We are an ECN. Once you get used to the new system it is faster than the old way.

3) Will it work along side other EA's on same currency chart ?

No, unfortunately not. It's an MT4 restriction, but if you want to run other EAs, on the same currency, all you need to do is open a second chart to put your other EA on.

Jafar
 
Dear Clients,
<img src=http://www.etorofx.net/images/vbet/flags/clear.gif style=visibility:hidden>
In the most recent patch of your Metatrader 4 terminal, a new "signals" tab has been added to the bottom of the page by Metaquotes (the maker of MT4).

FXOpen does not endorse or promote this service in any way, and we do not accept any liability for financial loss that may occur should clients choose to use this service.

FXOpen would like to advise clients to take strict precautions when using signal providers as the providers themselves do not take into account your financial markets experience, or your personal financial situation.

Sincerely,

The FXOpen Team

Do you offer somekind of mobile trading? An android app for example?
 
Last edited:
Only just joined, wanted to give my opinion on FX open AU.

I have a few large accounts with Pepperstone. As a broker you can’t get better, great support, no dropouts but terrible executions. I do about 20 to 40 trades a week and about 80% of them have some form of slippage. I trade the razor account, best spreads but so what!! You never get em. Spoken to support over the phone about this issue, and the usual spin is given, must’ve been some news, low liquidity at the time and blah blah blah. I mean really? You get slippage when the market is volatile and when it’s quiet, so when don’t you get slippage??

So, I thought I’m gonna try other brokers and see if I can get better executions. I called FX Open and spoke to Mr X (don’t wanna say his name, don’t wanna cause any trouble for him, but I can name him if it warrants it.) I told him about the slippage and he said, “That’s unacceptable, you won’t get that slippage with us, they must be adding a little to their spread. He said all the right things, so what the heck, I’ll open a small account (5k) and give em a go.

Opening an account and depositing was flawless. Support was always available and everything went very smoothly and quickly. The only problem I had was not being to able to log into my account via the link on the web page. Contacted support who gave me a different link and I was able to log in. There is some apparent problem logging in via FX Open AU and FX Open. Ok, no real drama I suppose, little did I know this was gonna be a tale of woes later.

After one week of trading, the slippage was the same if not worse. Contacted Mr X via phone and he remembered me and I told him about the slippage. He started the same spin, market volatility, low liquidity etc. Told him don’t wanna hear it. You said that this would not happen with FX Open and the only conclusion I can come up with is that you must also be adding to the spread, after all that’s what you said Pepperstone must be doing.
He then said it was a crazy week (even though it wasn’t, just a normal week in the forex market) and give it another week and you will see that it will be much better.

Ok, so I did, and the same sort of slippage occurred. I use a Robot and it places pending orders. One of my pending orders didn’t execute. I contacted support by phone and they couldn’t help me and said they would escalate the problem and find out why. I reported the problem on the 25 June 13 and didn’t get a reply till 28 June 13. Email below

#########################################################################################
Hello Don,

We have investigated why your order 152****** went to Order-Accepted but
did not trigger. This was a bug with the latest build of MT4 which
should be resolved with the next update on MT4 which should be out
soon. So there is no issue with your EA nor a liquidity issue. We
sincerely apologise for the inconvenience.

--
Regards,
*************
FXOpen AU Sales

FXOpen AU Pty Ltd
Level 26, 1 Bligh St, Sydney, NSW 2000
+61 2 8226 8629

FXOpen AU Pty Ltd is part of FXOpen Group
Authorised and regulated by the Australian Securities & Investments Commission
ABN 61 143 678 719 AFSL 412871
################################################################################################

They must be kidding right?? “SOON”, I mean really?? This issue should be fixed immediately; surely this didn’t only happen to me. To his credit though, I did have further correspondence with him, I asked what would happen if the trade would’ve made a profit ( it was a loser) and he said FX Open would honour any profits if this happens again. But I don’t need these sorts of hassles and anxieties. The next night it happened again, and that was enough for me. I decided to close the account. I might as well stay with Pepperstone at the moment. Why change?

I was promised much and FX open AU didn’t deliver. Can’t complain about their support, they were friendly, professional. My sample is not a big one, only two weeks, but never the less, it was my experience.

For those that don’t know, to fund your MT4 account with FX Open, you need to first deposit into your e wallet account that gets set up for you when you open an account. You then do a transfer from your e wallet into you MT4 account. This happens immediately so not such a hassle, but still one more step that I’ve never had to do with other brokers.

Now, to withdraw money, you need to also go through these steps. Transfer from MT4 into your e wallet account and then withdraw from e wallet to your bank account. But this is not as easy. I logged into my account via the link that support gave me and transferred my money from my MT4 account into my e wallet account. A message popped up saying that an email has been sent to you and that I need to click the link in the email to verify the transfer.

I got the email and clicked the link and I was given a log in page. I tried to log in and of course the same problem occurred, I couldn’t log in via this link. I contacted support via chat and it was hopeless. They didn’t know what I was talking about, they can log in no problem, you should be able to log in ok etc. I said well I can’t and after 40 mins or so I just gave up. I contacted support the next day and the same music started. I finally got someone that helped me and I don’t know what he did but I was finally able to log in via the email link and confirm the transfer. I then got a message saying it would take up to 48 hours and that my request has been sent to the finance department and that I was on a queue.

I contacted support via chat and asked them why is transferring from e wallet to MT4 immediate and instant and transferring from MT4 to e wallet not so easy. After a few lame reasons, they finally said it is for security checks. I then said, “So when I transfer from e wallet to MT4 there are no security checks? They didn’t like that question and basically said, “just accept it, that’s the way it’s done.”

The transfer was done in about an hour and not 48 hours, so that was good. I then filled out a withdrawal form and another email with a link to confirm was sent. You can imagine the anxiety I had when I tried to log in, but alas I logged in ok. Another message saying it could take up to 48 hours but the withdrawal happened the same night and the money was in my bank the next day.

So all in all, I can’t say they are terrible, but obviously nothing special. Don’t understand why they make promises they can’t keep. Were they hoping I wouldn’t notice? If you want traders from other brokers, then when someone decides to give you a go, you have to be better than your competitors or they’re not going to change.

I haven’t lost anything, but they’ve lost a good client that does a lot of trading and pays a lot of commissions that was prepared to change brokers.
 
Hello fxfrench

Is it true your company plan to use employees from FXOpen.NZ to operate your out-of-hours help lines ?

Good luck
ilearn2t
 
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