Discuss FXOpenAus.com

[fxfrench]

Hello fxfrench

Is it true your company plan to use employees from FXOpen.NZ to operate your out-of-hours help lines ?

Good luck
ilearn2t

Hi ilearn2t

Yes, it is true. We outsource to them out of office hours. We also plan to have a cross support plan with the new FXOpen UK when they open their doors to the public. It means that we can provide a better service in a cost effective way. FXOpen NZ and FXOpen UK staff are familiar with our product and can help with general advice and if needed, they have contact with myself and our IT team 24/5 should someone need more than a general helping hand.

I don't mind being woken at 2am to deal with an emergency. I'm used to it

 

[Andy FX]

I never posted about any broker but this really surprise me:

I received email that they canot pay my withdrawal that they dont have money on their skrill. Than I asked what that means. And answer was, yes we dont have money on the skrill, please use bank transfer? WHAT? Company of this format?

FX Open this put you behind all good australian brokers, this actually make you shame of australian brokers reputation. This is not pro clients service. Just to told me f*uck off we dont have money on the skrill use other methods. When I asked what is fee on bank trasnfer I didnt received any answer for a week now.
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Hi Andrea

We apologise that we are unable to make payment to you via Skrill in Euros at the moment.

If payment is urgent, please cancel your request and make another request to be paid by bank wire.

Best Regards

--
FXOpen AU Pty Ltd
Finance Dept
Level 26 • 1 Bligh Street
Sydney NSW 2000
Australia

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On 05/10/17 15:26, andrea.xxx@email.cz wrote:Hello,
Im very surprised to receive email like this from company as FXOpen AU.
So what is that mean? Than company doesnt have money? Or you dont have it on the skrill in EUR at the moment?
So why you just dont transfer money from AUD to EUR and deposit it to the account so you can send me my withdrawal?
With all respect. This is not my problem them FXOpen dont have money on the Skrill now. I deposited via Skrill and I want to withdraw same method.
I know its not your mistake, there is some internal rules. So please let me know when you can send me money via Skrill.
Im expecting you answer
Thank you

Andrea xxx

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Hi Andrea

Yes, our Euro Skrill account is depleted. We do have more than enough funds in our bank client accounts so you have the option of a bank transfer in Euros if you wish.

Best Regards
--
FXOpen AU Pty Ltd
Finance Dept
Level 26 • 1 Bligh Street
Sydney NSW 2000
Australia
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Than no answer on line chat is still OFF LINE...

Hope I will receive my money. Shame of you FXOpen, I never had problems with you but this is disrespectfull behaviour to your clients. You dont have money on Skrill? Its not my problem.

 

[Woodyz]

Hi I'm from New Zealand.
1/ Do you allow NZ Accounts?
2/ If so do you have the MT5 platform.? If not when are you likely to get it.
3/ Do you have New York Close Charts?
Greg