thaifxbroker
Recruit
- Messages
- 5
PhatRoyal
Don't be fooled by FXPRIMUS. They have very well trained Live Chat representative who are polite and very helpful for basic query. No helpy on your funding or withdrawal status or on the regular server down issues or trade issues. They will escalate the issue to "2nd level support" who will respond to your email give you the run around with stupid questions and standard emails within 1 day, as from their reply it looks like there is only 1-2 person working the emails.
Be ready for up to 2 days not including weekends for a standard reply of asking for new documents or stupid question about your account information when you request for a withdrawal. Don't bother to use their Coach service, its just another way for them to get more money, the rep give answers like inexperience traders using text book answers and cannot help you with EA issues. Even the representative that approach us went missing when we started having problems.
We been managing clients for over 5 years with a number of brokers and we were fooled by the the approval department with their excellent customer service. Just like you I though they are active on social media but this is all gimmick to pull you into FXPRIMUS. Once they have your money its stuck there!
Don't be fooled by FXPRIMUS. They have very well trained Live Chat representative who are polite and very helpful for basic query. No helpy on your funding or withdrawal status or on the regular server down issues or trade issues. They will escalate the issue to "2nd level support" who will respond to your email give you the run around with stupid questions and standard emails within 1 day, as from their reply it looks like there is only 1-2 person working the emails.
Be ready for up to 2 days not including weekends for a standard reply of asking for new documents or stupid question about your account information when you request for a withdrawal. Don't bother to use their Coach service, its just another way for them to get more money, the rep give answers like inexperience traders using text book answers and cannot help you with EA issues. Even the representative that approach us went missing when we started having problems.
We been managing clients for over 5 years with a number of brokers and we were fooled by the the approval department with their excellent customer service. Just like you I though they are active on social media but this is all gimmick to pull you into FXPRIMUS. Once they have your money its stuck there!