On 1/28/09, I requested a withdrawal to my credit card with FXPRO.COM which was declined. On 1/30/09, in a chat with them, they requested I resubmit the withdrawal request via bank wire, which I did. This was subsequetly also declined by them. On 2/04/09, their accounting department requested I submit the withdrawal request as a paypal withdrawal, which I did and it was immediately posted as "not processed" in my account. Fraud investigation request sent to Cyprus SEC today and scam ticket opened on this site. Documentation follows.
DATE/TIME TYPE METHOD CURRENCY AMOUNT RESULT
2009-02-04 13:26:10 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-02-04 11:55:59 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-02-04 11:55:24 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-02-04 11:54:43 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-02-04 11:53:56 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-01-30 12:15:31 WITHDRAW BANK TRANSFER USD 21525.5600
2009-01-29 12:07:00 WITHDRAW CREDIT/DEBIT CARD USD 2200.0000 DECLINED
2009-01-28 11:22:29 WITHDRAW CREDIT/DEBIT CARD USD 2200.0000 DECLINED
Chat (1/30/09)
Chat Transcript
info: Thank you for contacting FxPro Live-support.
info: You are now chatting with 'Lorraine', May i have your FxPro account number please?
you: 123349
Lorraine: hi
you: I had a withdrawal request declined for the following stated reason: *Reached maximum amount of deposits by this card.*
you: What does this mean & why was the request declined.
Lorraine: You have withdrawn all the deposits you have made from your card, please submit further withdrawal requests by wire transfer
you: OK. So a withdrawal request for the remainder will be honored?!
you: Are you there??
Lorraine: please submit the request to withdraw by bank wire
info: Your chat transcript will be sent to aaron.cohn@alumni.rice.edu at the end of your chat.
you: OK. Thanks.
you: Bye.
Email (2/4/09):
Dear Mr Cohn
Thank you for your email.
We appologise for any misunderstanding in this issue, please note that your bank wire withdrawal request was declined on the 30th of january and the reason cited was “please withdraw by Paypal” and an email notification was sent to your registered trading account email address at the time.
I can see from your account history that you deposited 3 transactions of $4995 and one transaction of $4879.70 by Paypal in mid December and these transactions should be withdrawn using Paypal. Please submit your withdrawal requests in sets of up to 5000$ via Paypal due to that being the transaction amount limit per transaction.
Your entire balance may be withdrawn by Paypal if you wish or alternatively you may withdraw the surplus by bank wire transfer after the Paypal deposits have been withdrawn.
In future, for security reasons and in order to avoid delays in identifying your account please always ensure to email us from your registered trading account email address when emailing us regarding your aco****s.
Thank you for your co-operation.
Kindest regards,
Alison Raphael
Accounting Supervisor
_________________________________________________________
DATE/TIME TYPE METHOD CURRENCY AMOUNT RESULT
2009-02-04 13:26:10 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-02-04 11:55:59 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-02-04 11:55:24 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-02-04 11:54:43 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-02-04 11:53:56 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
2009-01-30 12:15:31 WITHDRAW BANK TRANSFER USD 21525.5600
2009-01-29 12:07:00 WITHDRAW CREDIT/DEBIT CARD USD 2200.0000 DECLINED
2009-01-28 11:22:29 WITHDRAW CREDIT/DEBIT CARD USD 2200.0000 DECLINED
Chat (1/30/09)
Chat Transcript
info: Thank you for contacting FxPro Live-support.
info: You are now chatting with 'Lorraine', May i have your FxPro account number please?
you: 123349
Lorraine: hi
you: I had a withdrawal request declined for the following stated reason: *Reached maximum amount of deposits by this card.*
you: What does this mean & why was the request declined.
Lorraine: You have withdrawn all the deposits you have made from your card, please submit further withdrawal requests by wire transfer
you: OK. So a withdrawal request for the remainder will be honored?!
you: Are you there??
Lorraine: please submit the request to withdraw by bank wire
info: Your chat transcript will be sent to aaron.cohn@alumni.rice.edu at the end of your chat.
you: OK. Thanks.
you: Bye.
Email (2/4/09):
Dear Mr Cohn
Thank you for your email.
We appologise for any misunderstanding in this issue, please note that your bank wire withdrawal request was declined on the 30th of january and the reason cited was “please withdraw by Paypal” and an email notification was sent to your registered trading account email address at the time.
I can see from your account history that you deposited 3 transactions of $4995 and one transaction of $4879.70 by Paypal in mid December and these transactions should be withdrawn using Paypal. Please submit your withdrawal requests in sets of up to 5000$ via Paypal due to that being the transaction amount limit per transaction.
Your entire balance may be withdrawn by Paypal if you wish or alternatively you may withdraw the surplus by bank wire transfer after the Paypal deposits have been withdrawn.
In future, for security reasons and in order to avoid delays in identifying your account please always ensure to email us from your registered trading account email address when emailing us regarding your aco****s.
Thank you for your co-operation.
Kindest regards,
Alison Raphael
Accounting Supervisor
_________________________________________________________