1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

FXPRO.COM-Unreasonable failure to return account funds

Discussion in 'Scam Alerts' started by aicohn, Feb 4, 2009.

  1. aicohn

    aicohn Corporal

    Joined:
    Jan 23, 2009
    Messages:
    107
    Likes Received:
    0
    On 1/28/09, I requested a withdrawal to my credit card with FXPRO.COM which was declined. On 1/30/09, in a chat with them, they requested I resubmit the withdrawal request via bank wire, which I did. This was subsequetly also declined by them. On 2/04/09, their accounting department requested I submit the withdrawal request as a paypal withdrawal, which I did and it was immediately posted as "not processed" in my account. Fraud investigation request sent to Cyprus SEC today and scam ticket opened on this site. Documentation follows.

    DATE/TIME TYPE METHOD CURRENCY AMOUNT RESULT
    2009-02-04 13:26:10 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
    2009-02-04 11:55:59 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
    2009-02-04 11:55:24 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
    2009-02-04 11:54:43 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
    2009-02-04 11:53:56 WITHDRAW PAYPAL USD 5000.0000 NOT PROCESSED
    2009-01-30 12:15:31 WITHDRAW BANK TRANSFER USD 21525.5600
    2009-01-29 12:07:00 WITHDRAW CREDIT/DEBIT CARD USD 2200.0000 DECLINED
    2009-01-28 11:22:29 WITHDRAW CREDIT/DEBIT CARD USD 2200.0000 DECLINED

    Chat (1/30/09)

    Chat Transcript
    info: Thank you for contacting FxPro Live-support.
    info: You are now chatting with 'Lorraine', May i have your FxPro account number please?
    you: 123349
    Lorraine: hi
    you: I had a withdrawal request declined for the following stated reason: *Reached maximum amount of deposits by this card.*
    you: What does this mean & why was the request declined.
    Lorraine: You have withdrawn all the deposits you have made from your card, please submit further withdrawal requests by wire transfer
    you: OK. So a withdrawal request for the remainder will be honored?!
    you: Are you there??
    Lorraine: please submit the request to withdraw by bank wire
    info: Your chat transcript will be sent to aaron.cohn@alumni.rice.edu at the end of your chat.
    you: OK. Thanks.
    you: Bye.

    Email (2/4/09):

    Dear Mr Cohn


    Thank you for your email.

    We appologise for any misunderstanding in this issue, please note that your bank wire withdrawal request was declined on the 30th of january and the reason cited was “please withdraw by Paypal” and an email notification was sent to your registered trading account email address at the time.

    I can see from your account history that you deposited 3 transactions of $4995 and one transaction of $4879.70 by Paypal in mid December and these transactions should be withdrawn using Paypal. Please submit your withdrawal requests in sets of up to 5000$ via Paypal due to that being the transaction amount limit per transaction.

    Your entire balance may be withdrawn by Paypal if you wish or alternatively you may withdraw the surplus by bank wire transfer after the Paypal deposits have been withdrawn.

    In future, for security reasons and in order to avoid delays in identifying your account please always ensure to email us from your registered trading account email address when emailing us regarding your aco****s.

    Thank you for your co-operation.
    Kindest regards,

    Alison Raphael

    Accounting Supervisor
    _________________________________________________________
     
  2. VNFX

    VNFX Recruit

    Joined:
    Feb 5, 2009
    Messages:
    3
    Likes Received:
    0
    FXPRO-How is your withdrawal now?

    How is your withdrawal now? Successful or not? Please let us know. Thanks ;)
     
  3. Black Knight

    Black Knight Private, 1st Class

    Joined:
    Oct 11, 2007
    Messages:
    37
    Likes Received:
    1
    Yes... please update us on whether this was eventually resolved to your satisfaction. Thanks!
     
  4. Leonardo Marzocchi

    Joined:
    Feb 10, 2009
    Messages:
    2
    Likes Received:
    0
    Have you already tryed to contac them by phone? sometimes problems like these can be solved faster when you talk person to person, or at least you should try...the telephone n. is +357 25 969 200

    Keep this thread updated...

    Leo.
     
  5. profitsareking

    profitsareking Recruit

    Joined:
    Jul 29, 2009
    Messages:
    5
    Likes Received:
    0
    Has this been resolved? Please post a reply. I am considering opening an account with FXPRO.com
     
  6. ernest8fingers

    ernest8fingers Master Sergeant

    Joined:
    Feb 25, 2008
    Messages:
    488
    Likes Received:
    7
    Ah Oh!

    If this pans out to be an actual withdrawal denial-It would be the 1st one I have heard of. Please keep us all informed ASAP. They are my last hope I'm afraid. And if it is true-We will "get em" for sure !
     
  7. profitsareking

    profitsareking Recruit

    Joined:
    Jul 29, 2009
    Messages:
    5
    Likes Received:
    0
    FXPRO.COM - I would like to proceed with funding my account

    Hey, ernest8fingers, it seems that aicohn has disappeared or does not want to answer. What is your experience with FXPRO.COM (different from FX-PRO.COM)? I would really like to get an answer since I want to proceed with funding my account which is already opened. Thanks!
     
  8. prince0179

    prince0179 Banned Spammer

    Joined:
    Jul 29, 2009
    Messages:
    9
    Likes Received:
    0
    they are scam!!!

    hii all
    i had also an account there! i also requested a with draw, and every time they decliend it! They asked every time for new documents. They even asked for a document from a local police station! Crazy! They disagreed my withdraw! Iwarned them with FPA scam resolvations etc! Then after 20 or 30 emails they withdrawed my Money! SCAM !!!Beware from them !
     
  9. ernest8fingers

    ernest8fingers Master Sergeant

    Joined:
    Feb 25, 2008
    Messages:
    488
    Likes Received:
    7
    never any problem

    They were always weird about withdrawals but NEVER failed to honor one. I have'nt placed a withdrawal request since early May 2009 and these 2 posts above me give me concern. I am curious how much they were requesting?:unhappy:
     
  10. profitsareking

    profitsareking Recruit

    Joined:
    Jul 29, 2009
    Messages:
    5
    Likes Received:
    0
    FXPRO.COM versus FX-PRO.COM

    This question is for "prince0179". Are you sure you are talking about FXPRO.COM and not about FX-PRO.COM? They are two very different brokers with a similar web address. I have done further research on FXPRO.COM and I am unable to find anything truly disturbing on them. On the other hand, there are plenty of complaints about FX-PRO.COM. So please clarify. Thank you!!
     

Share This Page