FXPro Take Out Money is Not Easy
Hi,
afhter 20 days of trading i have double my account and now trying take out money from my fxpro accounts.
i have 2 account on fxpro.
Made a reuqest for take out on my first/main account last week via credit card. Today if've got an e-mail as they like to have scanned copy of my CC.
So, sent them the requested copy (altrhough, this is a pre paied card and no name in on the card Hope this will not a problem)
Now, afhter i have sent the copy of credit card they just ask me a copy of credit card statement from my bank
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Dear Client
Thank you for your email.
Please provide your card bill statement that shows your own name together with your card number.
Kindest regards,
Al***** Ra*****
Accounting Supervisor
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I will send them in the hope they will finally give me back my earned money. Anyway they already have my CC number on file as i have funded both accounts trough credit card.
Second account.
Here is a problem. The second account has ben added to my first Main account. With a dropdown menu i should be able to swich betwean account when i ask a widhtraw.
However; I am not able to swich from my main account to second account to ask widhtrawal (it just not swich due some java error etc)
I asways contact support several times and everytime they tell me it will be fixed tomorrow. So far, nothing has ben fixed.
Due this widhtrawal problems i tried to ask widhtrawal by Wire transfer to my bank. However i just got an e-mail that says:
Thank you for submitting your request.
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Unfortunately the transaction has been declined for the following reason.
*YOU SHOULD WITHDRAWAL WITH THE SAME METHOD YOU DEPOSITED*
If you have any further questions regarding this transaction please contact our Accounts department at
Accounting@FxPro.com or by phone on +357 25 969 222
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Calling the number you can talk to answering machine.
Current status: afhter 5 business days i still not able to get my money back.
Will see what excuse they have afhter sending a copy on credit card and statement of my bank
I think this is very complicate to get back money from there. It seems they will do anything to avoid you to ask you money back.
But when you fund your account with credit card no question made...
I have accounts with other brokers (GFTUK, forex metal, etc)
When i ask to take out money from my account i has ben done within 24 hours with both mentioned brokers. No additional question, no tricks to delay..
FXPO seems to be good for trading wiht low spreads but the rest doesn't work very well.
Does anyone else have this problem?
Probably i will close my account going to another broker
Dont like the way they work.