DevTrader
Private, 1st Class
- Messages
- 56
Dear Aspirant / Exciting trader of FXPRO,
I want to share my experiences ( in fact nightmare). I open an ECN account with them on 19 Nov 2012 ( yes just before 2 days) with their FXPRO C TRADER platform. On 1st day it worked alright but on next day real face of FXPRO came.On tuesday night i have short position on EURJPY on 104.60 but on next day i open the platform , I came to know that my capital has been washed out and only $7.11usd is in my account. I shocked and looked for the high of that time .CTRADE show the high of 105.067 but in actual it is 104.90 ( i have checked bloomberg, forexpros,FBS at that time) So it is clear case that their price has vast differance from the market ( yes 16 pips is not acceptable in forex market). I agree different liquidity provider has price difference which is 1 or 2 pips .So point no 1. Their prices are not at par with the market and they are not ready to even accept it.
Second Issue,
Now they realise that client is smart and will do something against them so Amy Pepper( customer support of FXPRO) assure me that over the phone that they are investigating in the issue and it is hand over to management ( I surprised that for the matter of small amount,they are disturbing management). When i told her that i don't have trust on them , she assure me that they will revert ASAP and convince me to deposit again.I again come to their trick and I deposited $100 more with moneybookers. on the flip of the eye ,my MB account debited but my FXPRO trading account not credited till time.They said they don't receive money.I provide them even MB transaction id,my account details which clearly shows that $100 is debited from my account and transaction status is "completed".FXPRO reject both my claim (though i have enough evidence to prove my stand)Now i am looking to file a case in FSA too.
Third thing i forget to mention earlier is that .They are saying that stop out will happen when margin fall below 30% but in my stop out case it is 15% .FXPRO even not ready to accept their on CTRADER platform error. So finally i withdraw my remaining amount of $7.11usd ( yes just $7.11 usd) and realise my mistake which i made to open an account with them on 19-nov-12
My wise word to all exciting or willing to become client of FXPRO client to think twise as "HISTORY REPEAT ITSELF"
PS: I FXPRO Representative to open forum
I want to share my experiences ( in fact nightmare). I open an ECN account with them on 19 Nov 2012 ( yes just before 2 days) with their FXPRO C TRADER platform. On 1st day it worked alright but on next day real face of FXPRO came.On tuesday night i have short position on EURJPY on 104.60 but on next day i open the platform , I came to know that my capital has been washed out and only $7.11usd is in my account. I shocked and looked for the high of that time .CTRADE show the high of 105.067 but in actual it is 104.90 ( i have checked bloomberg, forexpros,FBS at that time) So it is clear case that their price has vast differance from the market ( yes 16 pips is not acceptable in forex market). I agree different liquidity provider has price difference which is 1 or 2 pips .So point no 1. Their prices are not at par with the market and they are not ready to even accept it.
Second Issue,
Now they realise that client is smart and will do something against them so Amy Pepper( customer support of FXPRO) assure me that over the phone that they are investigating in the issue and it is hand over to management ( I surprised that for the matter of small amount,they are disturbing management). When i told her that i don't have trust on them , she assure me that they will revert ASAP and convince me to deposit again.I again come to their trick and I deposited $100 more with moneybookers. on the flip of the eye ,my MB account debited but my FXPRO trading account not credited till time.They said they don't receive money.I provide them even MB transaction id,my account details which clearly shows that $100 is debited from my account and transaction status is "completed".FXPRO reject both my claim (though i have enough evidence to prove my stand)Now i am looking to file a case in FSA too.
Third thing i forget to mention earlier is that .They are saying that stop out will happen when margin fall below 30% but in my stop out case it is 15% .FXPRO even not ready to accept their on CTRADER platform error. So finally i withdraw my remaining amount of $7.11usd ( yes just $7.11 usd) and realise my mistake which i made to open an account with them on 19-nov-12
My wise word to all exciting or willing to become client of FXPRO client to think twise as "HISTORY REPEAT ITSELF"
PS: I FXPRO Representative to open forum