FXPRO Withdrawal problems

Money Bird

Private
Messages
19
I've been trying repeatedly to withdraw money from fxpro.

First started with me ordering a paypal card to make access to my money easier. GreaT! I got that, cause they allow paypal withdrawals sounded ideal.
Ok, i submit my withdrawal request. I get the response i can only withdraw to sources i deposit from... Ok, so i deposit $100 via paypal, and I submit a withdrawal request a couple weeks later. I get this response via email.

Unfortunately the transaction has been declined for the following reason.


*Further to your withdrawal request please be informed that you must withdraw back to your credit card used to fund the account with*

Ok.. great, so i go on a couple weeks ignore it. Then all of sudden I emailed their accounting department to see whats up. I'm basically told i must withdraw the total amount deposited via credit card before i can use paypal... Ok one problem, I didn't have my CC anymore I used to deposit. I told them that, they respond to me no problem, as long as I still have the same bank account attached to that that shouldn't be a problem...

Dear Client,

Thank you for your email

It is not a problem that you have lost that particular card, you will still be able to withdraw via the card used to deposit as the bank account it was attached to is still active.

Please do not hesitate to contact us again if you require any further assistance.

Thank you for your understanding and co-operation.

Kind Regards

Christopher
Ok, one problem again. I don't have the CC anymore to enter the details for deposit, so I email asking them to do it for me... Ok, idiots this is what they ask.
Dear Client,

Thank you for submitting a wihdrawal request.

However to proceed with the request may we kindly ask you to supply the clear colour image of the card 4xxxxxxxxxxx7369 that you used to fund your trading account and if you are no longer in possession of the card we will require either an old credit card statement that includes both your name and your card number or alternatively a written statement from the card issuing bank that confirms you were the card owner but are no longer in possession of the card.
Please black out the 2nd to 12th numbers on your credit card image front and if there – on the back. Also black out the three digit CVV number from the back of your credit card image.


Please allow 7 working days from the date the funds leave your trading account for them to process back through the banks to your card.


Should you have any questions at any time, please contact us by e-mail at accounting@fxpro.com, or by phone at +357 25 969 214.

Thank you for your cooperation and understanding.


Best regards,
Daria
Ok... this is getting ridiculous, I respond with this.
Ok.. whats the difference if I fax you a copy and prove that I'm the owner, or if you just reverse the transaction to the credit card it originally came from? Wouldn't it go to the originator, being me, wether it be me or not? I don't have a scanner and this is being a real pain in the ass. I was able to pay with tihs but I"m not allowed to withdraw? I will report this to forexpeacearmy scam committee if this continues. I don't have the credit card anymore, cause I lost it, it is a atm debit card, so my bank statement does not show that. I need my money now and if this continues I will definately not continue working with you guys. I have to drive across the country tommorow and I need what little money I have to fund for my trip so I can continue making money at my reglar job so maybe I could think about depositing more money in the future in hopes that I may be getting better.

Anywho, all sums up with this is FXPRO not FX-PRO! I will give them time to redeeem themself and update everyone. But this definately seems unreasonable to me. They have no problem with you depositing money all day long, when it comes to actually getting your money they want to throw up all the redtape in the world.
 
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ernest8fingers

Master Sergeant
Messages
489
they are cooky

This is sadly a fact at FXPRO.com. They have one of the most restrictive withdraw policy I have ever encountered. I have made over 100 withdrawals since I opened my account(Feb 2008?) and once you establish a routine (I always follow up withdrawal requests with an email to accounting Dept). I always get a denial of request when using PayPal(auto generated) but the follow up email usually is enough to get the withdrawal processed. This restrictive policy is one reason a dont EVER have more than $1000.00 in my trading account. I use MBT for trades above 1 Standard lot( which I havnt done in long time). After all the crazy B_llSh_t - they DO send my money. BTW-I long ago exceeded my Deposit level by CC.I only withdrawal and deposit using PP. They are uber draconian about EVERYTHING that has to due with traders account. I had to re-send most of my Documents a week ago when I changed my email address. I would suggest that u dont place or have any open trades in your account when requesting a withdrawal if you have a low account balance. Please keep us up to date- ernest
 

ou_soccerguy

Recruit
Messages
1
FXPro Withdrawals

I originally created my Forex account through NorthFinance. After awhile, FxPro eventually took over all the client accounts of NorthFinance. With NorthFinance, I was able to quickly deposit funds using wire transfers and withdraw funds via standard check in the mail. Customer service, transfers, and overall experience was great. But, unfortunately, FxPro took over.

FxPro send me a notice a few months ago to close out all my open transactions and withdraw my money because they are no longer hosting US citizens as their clients. They said they were mainly focusing their attention to the Europe markets. Needless to say I was steaming mad. So, I closed out all my transactions (even the ones I was losing money on). I then decided to begin the long process of trying to validate myself in order to withdraw funds from my account.

They first want you to provide a scanned drivers license and 'proof of residence' before you can even begin to select your payment type. This is where I am currently stuck at. The scanned driver's license was kinda a nuisance, but I played along. But as proof of residence, they wanted a physically scanned utility bill or some other legal document containing your name and current address printed on it. Not to mention this document can't be more than 6 months old. Yes, that means every 6 months you have to physically scan a document, save it as a jpg image, and upload it to their website. I tried to send them a pdf document of my physical gas bill, but they said they can't take electronic bills, only images of the physical bill. I asked why, and the supervisor told me that electronic bills (pdfs) can be easily created/forged. I had to laugh at this one. So, what did i do? I print-screened my pdf document and cropped it into photoshop. I only have a printer and no scanner. This is the 6th time i've uploaded a proof of residence document. The other 5 times, they emailed me telling me it didn't fit their security criteria and that I had to upload again a different document, different format, etc, etc, etc.

If you are considering FxPro as your forex broker, I would seriously suggest looking somewhere else. FxPro has brought me nothing but anger and frustration. From reading the past blogs on this site, it looks like I'll be going through more hell because I set up a paypal account for withdrawals (even though my deposits were wire transferred).
 

PipStar

Sergeant
Messages
223
FXPro are notoriously difficult to withdraw money from. They let you trade but when it comes to withdraw you need to jump through many hoops and clear a lot of obstacles. My experience is that they eventually pay although I don't trade with them anymore.
 

Sibali

Corporal
Messages
109
You are right about fxpro. I have experience with them. Yes it is little hard but they follow rules and they can't be called a scam because they pay you if you follow rules. My client have to go America only to collect funds because when he opened his account, he used a Bank account which was located in NY. He came back to Pakistan and Fxpro refused to pay him in Pakistan. so he went to NY and re activated his account and got his funds back. So i personally can't call them a scam. It's just they are following their rules.
 

Lianna@FxPro

FxPro Representative
Messages
1
FxPro Withdrawals

Hi, my name is Lianna and I am here to help with any comments/concerns regarding FxPro.
I saw your posts regarding withdrawal problems and would like to offer some clarification on this matter. When you open an account, you will need to provide a valid ID and a proof of residence dated less than 6 months old. Once all of the correct documents are received, we will not ask you to provide these again. However, with clients who opened their accounts through North Finance, we may ask for updated documents to meet our regulation requirements.
As soon as we have the correct documentation, you should not have any issues withdrawing in the future but please keep in mind that you must withdraw via the same method you used to fund. This is for the security of clients accounts and to ensure that all funds are being returned to the original source.

If you wish to direct message me with any other comments or concerns, please feel free to do so and I will do my best to help you. Altern!
atively, you can always reach FxPro Customer Support Monday to Friday, 24 hours a day, in a number of ways, via e-mail: support@fxpro.com, telephone: +357 25 969 222, or using our toll free numbers (for countries where available), Live Chat service, and Call Back facilities, all of which are listed towards the end of FxPro’s Contact Us page: https://www.fxpro.com/contacts.html.
 

AmanyFX

Recruit
Messages
6
I do not work for FXPro but i am in compliance so i will just give you my opinion.
If you deposit via card, the funds have to be refunded back to that card.
If you lost the card you must inform the company immediately and get a paper from the bank saying that your card is cancelled and does not exist.
Now to prevent attempts of money laundry the company has to send the money back to the card which:
1- if it is connected to a bank account the money will go to the bank account
2- if it is not connected to a bank account then it must be prepaid and in that case you need to ask the issuing bank or institution to give you a letter to prove that.
You cannot just expect a company to by pass all the rules to make you happy and pay 500K fine for your 100$ withdrawal! let us be logical.
If you fund with a paypal card or whatever you have to send a copy of it do not just wait until you lose the card then complain. it is good to do your job right then blame the company.
FXpro is a big name in the market with millions of transactions i am sure if all these people had problems it would last from 2006 to today.
don't get me wrong but you must do the right thing first!
 

Pharaoh

Colonel
Messages
20,129
Since this thread is from six years ago, I doubt the original poster will be around to read any new posts in it.
 

RahmanSL

Major
Messages
2,852
Since this thread is from six years ago, I doubt the original poster will be around to read any new posts in it.

This is a very clear case of simply and blindly replying to any thread for the sole purpose to increase their post and hence upgrade their status/rank in the FPA :D

I suggest that some penalty numbers of posts (perhaps 5 post) be deducted from such blind post.
 
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