Money Bird
Private
- Messages
- 19
I've been trying repeatedly to withdraw money from fxpro.
First started with me ordering a paypal card to make access to my money easier. GreaT! I got that, cause they allow paypal withdrawals sounded ideal.
Ok, i submit my withdrawal request. I get the response i can only withdraw to sources i deposit from... Ok, so i deposit $100 via paypal, and I submit a withdrawal request a couple weeks later. I get this response via email.
Ok.. great, so i go on a couple weeks ignore it. Then all of sudden I emailed their accounting department to see whats up. I'm basically told i must withdraw the total amount deposited via credit card before i can use paypal... Ok one problem, I didn't have my CC anymore I used to deposit. I told them that, they respond to me no problem, as long as I still have the same bank account attached to that that shouldn't be a problem...
Anywho, all sums up with this is FXPRO not FX-PRO! I will give them time to redeeem themself and update everyone. But this definately seems unreasonable to me. They have no problem with you depositing money all day long, when it comes to actually getting your money they want to throw up all the redtape in the world.
First started with me ordering a paypal card to make access to my money easier. GreaT! I got that, cause they allow paypal withdrawals sounded ideal.
Ok, i submit my withdrawal request. I get the response i can only withdraw to sources i deposit from... Ok, so i deposit $100 via paypal, and I submit a withdrawal request a couple weeks later. I get this response via email.
Unfortunately the transaction has been declined for the following reason.
*Further to your withdrawal request please be informed that you must withdraw back to your credit card used to fund the account with*
Ok.. great, so i go on a couple weeks ignore it. Then all of sudden I emailed their accounting department to see whats up. I'm basically told i must withdraw the total amount deposited via credit card before i can use paypal... Ok one problem, I didn't have my CC anymore I used to deposit. I told them that, they respond to me no problem, as long as I still have the same bank account attached to that that shouldn't be a problem...
Ok, one problem again. I don't have the CC anymore to enter the details for deposit, so I email asking them to do it for me... Ok, idiots this is what they ask.Dear Client,
Thank you for your email
It is not a problem that you have lost that particular card, you will still be able to withdraw via the card used to deposit as the bank account it was attached to is still active.
Please do not hesitate to contact us again if you require any further assistance.
Thank you for your understanding and co-operation.
Kind Regards
Christopher
Ok... this is getting ridiculous, I respond with this.Dear Client,
Thank you for submitting a wihdrawal request.
However to proceed with the request may we kindly ask you to supply the clear colour image of the card 4xxxxxxxxxxx7369 that you used to fund your trading account and if you are no longer in possession of the card we will require either an old credit card statement that includes both your name and your card number or alternatively a written statement from the card issuing bank that confirms you were the card owner but are no longer in possession of the card.
Please black out the 2nd to 12th numbers on your credit card image front and if there – on the back. Also black out the three digit CVV number from the back of your credit card image.
Please allow 7 working days from the date the funds leave your trading account for them to process back through the banks to your card.
Should you have any questions at any time, please contact us by e-mail at accounting@fxpro.com, or by phone at +357 25 969 214.
Thank you for your cooperation and understanding.
Best regards,
Daria
Ok.. whats the difference if I fax you a copy and prove that I'm the owner, or if you just reverse the transaction to the credit card it originally came from? Wouldn't it go to the originator, being me, wether it be me or not? I don't have a scanner and this is being a real pain in the ass. I was able to pay with tihs but I"m not allowed to withdraw? I will report this to forexpeacearmy scam committee if this continues. I don't have the credit card anymore, cause I lost it, it is a atm debit card, so my bank statement does not show that. I need my money now and if this continues I will definately not continue working with you guys. I have to drive across the country tommorow and I need what little money I have to fund for my trip so I can continue making money at my reglar job so maybe I could think about depositing more money in the future in hopes that I may be getting better.
Anywho, all sums up with this is FXPRO not FX-PRO! I will give them time to redeeem themself and update everyone. But this definately seems unreasonable to me. They have no problem with you depositing money all day long, when it comes to actually getting your money they want to throw up all the redtape in the world.
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