I have requested a full withdrawal on my 4runner forex account on the 1st of june and it is still not processed.
- I have opened several tickets requesting information on the status of the withdrawal. The tickets where ignored until I chatted with their helpdesk operators. The helpdesk operator told me that they were going to raise the priority on the issue at their accounting department. My ticket was reopened, a reply was added by an admin saying that I should have some patience. But again, nothing happened afterwards for the next two weeks.
- I replyd to the ticket, but it was again ignored, so I went back to helpdesk (11 july). Another operator told me again that the priority would be raised and that I could send an email to the accounting department myself. The operator would not provide me any Phone number to the accounting department or give me someone in charge to speak to. They also failed to disclose any information on the procedure to file legal charges against the firm.
- I sent an email to the accounting department yesterday, I'm still waiting for a reply. I am now fully convinced that they will not process my request without some external/legal intervention.
In attachment:
- 4Runner Forex - Metatrader Balance --> a screenshot of my 4runner forex metatatrader live account. Shows valid login date (12 july) + balance
- 4Runne Forex - Ticket Service (main email address).png + 4Runner Forex - Ticket Service (second email address) --> Shows screenshots of some tickets. The "second email address" is not directly linked to my account. The reply on the main address ticket on 27/06 occured after my first conversation with the help desk.
- 4Runner Forex - Helpdesk Chat 11 July 2014 (2nd chat).png --> I logged a large part of the conversation that I had with the help desk (11 July). At the end the chat started to glitch and I lost some messages. Order of the screens is from left to right, top to bottom.
- 4Runner Forex - Mail to accounting department.png --> The mail that I sent to the accounting department (11 July). It also shows the initial confirmation that they received my withdraw request, first of june. I am still waiting for a reply.
- 4Runner Forex - NFACS Complaint.png --> I sent an email to the NFACS asking them if 4runner forex is regulated with them. According to the 4runner website they are regulated by this organisation. (However, I have just read a review on this website that states that they are not regulated and just lied about it.) EDIT: this file is not attached since I can only upload 5 files per post.
If this issue does not get resolved during the next week, is there any possibility for me to perform any legal actions? I am willing to hire a lawyer for this and would like some advice on how to proceed.
Thanks for the help.
- I have opened several tickets requesting information on the status of the withdrawal. The tickets where ignored until I chatted with their helpdesk operators. The helpdesk operator told me that they were going to raise the priority on the issue at their accounting department. My ticket was reopened, a reply was added by an admin saying that I should have some patience. But again, nothing happened afterwards for the next two weeks.
- I replyd to the ticket, but it was again ignored, so I went back to helpdesk (11 july). Another operator told me again that the priority would be raised and that I could send an email to the accounting department myself. The operator would not provide me any Phone number to the accounting department or give me someone in charge to speak to. They also failed to disclose any information on the procedure to file legal charges against the firm.
- I sent an email to the accounting department yesterday, I'm still waiting for a reply. I am now fully convinced that they will not process my request without some external/legal intervention.
In attachment:
- 4Runner Forex - Metatrader Balance --> a screenshot of my 4runner forex metatatrader live account. Shows valid login date (12 july) + balance
- 4Runne Forex - Ticket Service (main email address).png + 4Runner Forex - Ticket Service (second email address) --> Shows screenshots of some tickets. The "second email address" is not directly linked to my account. The reply on the main address ticket on 27/06 occured after my first conversation with the help desk.
- 4Runner Forex - Helpdesk Chat 11 July 2014 (2nd chat).png --> I logged a large part of the conversation that I had with the help desk (11 July). At the end the chat started to glitch and I lost some messages. Order of the screens is from left to right, top to bottom.
- 4Runner Forex - Mail to accounting department.png --> The mail that I sent to the accounting department (11 July). It also shows the initial confirmation that they received my withdraw request, first of june. I am still waiting for a reply.
- 4Runner Forex - NFACS Complaint.png --> I sent an email to the NFACS asking them if 4runner forex is regulated with them. According to the 4runner website they are regulated by this organisation. (However, I have just read a review on this website that states that they are not regulated and just lied about it.) EDIT: this file is not attached since I can only upload 5 files per post.
If this issue does not get resolved during the next week, is there any possibility for me to perform any legal actions? I am willing to hire a lawyer for this and would like some advice on how to proceed.
Thanks for the help.
Attachments
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4Runner Forex - Metatrader Balance.jpg104.3 KB · Views: 12
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4Runne Forex - Ticket Service (main email address).png79.3 KB · Views: 12
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4Runner Forex - Ticket Service (second email address).png68.3 KB · Views: 6
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4Runner Forex - Helpdesk Chat 11 July 2014 (2nd chat).jpg201.1 KB · Views: 7
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4Runner Forex - Mail to accounting department.jpg85.8 KB · Views: 5