I'm one of the other traders affected by the recent USDTRY trading problems on GDMFX. I deposited ~ $4800 and made about $500 profit trading USDTRY.
On November 2017 I sent a withdrawal request to the whole account, ~ $5300. After two weeks, nothing was going on, no communication from their side, and the money did not arrive. Then I found It's a more general problem ( https://www.forexpeacearmy.com/community/threads/gdmfx-doesnt-process-withdrawals-anymore.52921/ , https://www.forexpeacearmy.com/comm...onor-withdrawals-many-traders-involved.52929/ ).
After some hard trying, they sent me the same excuse - my account is under "investigation". They did not even mention what they mentioned elswhere, that according to their TOS, they can block my money for 6 months.
On 13 Dec, I received a resolution from them:
In the other threads here at FPA, they defend themselves by claiming they behave according to their TOS. They probably are, but this lack of information is what damages their reputation much more. I, as a client, just don't feel they're trying to help me get my money back.
I'll post updates when something happens, and I'll officially invite GDMFX to reply to this alert.
On November 2017 I sent a withdrawal request to the whole account, ~ $5300. After two weeks, nothing was going on, no communication from their side, and the money did not arrive. Then I found It's a more general problem ( https://www.forexpeacearmy.com/community/threads/gdmfx-doesnt-process-withdrawals-anymore.52921/ , https://www.forexpeacearmy.com/comm...onor-withdrawals-many-traders-involved.52929/ ).
After some hard trying, they sent me the same excuse - my account is under "investigation". They did not even mention what they mentioned elswhere, that according to their TOS, they can block my money for 6 months.
On 13 Dec, I received a resolution from them:
During its internal investigation and ongoing communication with its counter-parties, it has become known to GDMFX that trading Orders in Trading accounts that you hold with GDMFX, on the USDTRY currency pair, have been executed at invalid prices. As a result, GDMFX has been forced to void the said trading orders. Since the only trading orders in your trading account number 8122517 were on USDTRY, the updated balance after the said orders were voided and after returning your already submitted withdrawal, was equal to the amount of your total deposits to the said trading account number 8122517, or 4816.11 USD. GDMFX has proceeded to send you this amount. The first batch of 2500 USD has already been sent by means of a refund of your card deposit (transaction ID TRX_1528153). Please note that typically, it takes a few days for the refund to reflect in your card's balance. The remaining amount of 2286.11 USD (after deducting the withdrawal fee) shall be transferred by means of a bank transfer and a confirmation will be sent to your email.
Different from the other traders, I already received the first batch, $2500 (which is 52% of my deposit). However, it's been more than a month since they sweared they'll send the rest of my deposits via wire transfer, and nothing happened. And again, they don't communicate with me whether I'm writing emails or chatting with support.
In the other threads here at FPA, they defend themselves by claiming they behave according to their TOS. They probably are, but this lack of information is what damages their reputation much more. I, as a client, just don't feel they're trying to help me get my money back.
I'll post updates when something happens, and I'll officially invite GDMFX to reply to this alert.