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phoenix.lai

Recruit
Messages
6
I requested the withdrawal on 7/9 and provide all the document as the company asked. after 1 week, 2 weeks, my case was still pending. I talk to online serve and mail to the service dep to complain and push the process. all the answers were " we will do it asap. it will be approved in a few days." After 2 months, on 11/5, I wrote a warning letter for scammed issue to the customer service and finance leader. i already saw the status was became "approve" that took me 60 days. But till now, after 15 working days, i have got no money back till now.
Please take care the company!!
 

Pharaoh

Colonel
Messages
20,041
How did you deposit? If by credit card, do not delay - contact your issuing bank immediately and request to speak to someone in the fraud department about whether a chargeback would be appropriate or not.

Send an invite to every address you have for these people and ask them to join this discussion thread.
 

Pharaoh

Colonel
Messages
20,041
you have maximum 6 months to request a chargeback

I've seen some variability with that. I think the national laws the credit card issuing bank follows may impose shorter or longer limits.

If you think you may need to file a chargeback, never delay - contact your issuing bank immediately.
 
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