Our side of the story is very simple
The customer came in with 20,000 AUD, that much is true.
He received a bonus of 5,000 as per his request and then commenced trading (please note, at goptions we DO NOT force bonuses and in fact, to receive a bonus, a customer must first ask for one to be placed in his account in writing by mail).
He lost a small amount of money, approximately 2,000, and got cold feet.
He wanted to withdraw the entire amount left in the account, which included the bonus.
When it was explained to him that this is not possible, he got a bit upset and a few emails went back and forth.
Unfortunately, the mails he sent and posted here are not the actual mails.
Firstly, in the correspondence he suggests are real, there is a mention that the bonus funds were free money provided to him with no conditions. So to state it frankly - this just makes no sense and should be reason enough to toss this whole thread. The user has actually been banned from a number of binary sites for expressly this reason and we are dumbfounded why this thread exists. Those sites found his claim both unfounded and illogical to which we obviously agree. It's not to say that he does or doesn't have a reason to be upset - that's a different issue. Maybe he doesn't like the terms he agreed to and was angry with us. Very possible. But the issue of being labeled as a scam can't and won't be accepted in this case as the customer has all of his funds including those which were actually lost.
But again, to make the point clear: no free funds were provided nor were they agreed in any capacity to be provided to this customer. They were provided strictly as a restricted bonus with the normal volume requirements added to them. Furthermore, at goptions, we guarantee same day withdrawals and as such, we asked the customer to simply withdraw just 5,000 and we did this as a gesture. We preferred retaining the customer with a smaller balance than losing him entirely to his own dejection of losing. We furthermore had no idea he would turn around and place a chargeback based on this. It should be again noted that any removal of funds with a bonus in the account is not possible. So our resolution seemed to be a fair one in our minds. However, we don't know if it was or wasn't as no response was made.
He never responded and thenchargedback the entire amount of 20k AUD. So we are simply unaware of any scam in this case. He has his money in full - why on earth is it a scam? If anything, we are owed the funds he lost back. Instead, we are being labeled as a scam when in fact we are the ones who were stolen from. He is now banned from nearly every binary and forex portal/forum for this reason and the least we expect is for this thread to be renamed: resolved as there is nothing left to do.The customer actually has all of his funds, was not only unharmed but earned on this, and left us the broker harmed and in a loss.
Regards
GOPTIONS