Myself, Aravinth from India. I opened a trading account (MT4 Account no: 5242029) with Windsor broker (windsorbrokers.com) and made my first deposit of $5800 on 03-07-2024. I placed two trades; I lost both the trades by hitting SL. Again, I deposited an amount of $19450 on 16-07-2024. Then I placed 3 trades and booked some profits and I placed a withdrawal request of $13675 on 23-07-2024 which got rejected after 5 days without any reason and no intimation.
I followed up with my Account Manager, Mr.Alokesh regarding this withdrawal, He told me that the company will return only my deposit amount and profit amount cannot be withdrawn, when I asked him the reason, He told that the profitable trades were wrong. When I asked him to clearly specify what was wrong in my trades, he did not give any proper clarification and asked me to mail to support@windsorbrokers.com. I followed them multiple times, but only got one reply mail that my account is under Investigation by the Compliance Team. After that they even disabled trading options for my account.
After a week, I got a mail from Compliance department that I can only withdraw my deposited amount $ 25,250 and profit of $323.69 and the rest profit amount of $7035.70 cannot be withdrawn claiming it as illegitimate profit under clause 6 ‘Abusive trading activity’ of their Client Account Agreement. My Account Manager also did not give any clarification, He asked me to withdraw the amount as mentioned in the mail. My profit amount of $7035.70 got debited from the trading account.
Further, I mailed them asking for clarification about the abusive practices, they replied after 4 days that I was engaged in the pattern of transaction which constitutes Gold Arbitrage. I am puzzled how they can call it as Arbitrage, I placed trades based on my swing trade predictions and set TP/SL which got closed by hitting TP or SL, What’s wrong with it ?
I’m utterly disappointed in their cheating behavior, Initial 2 trades were loss so they did not have any concern, once I made profit and requested withdrawal, they falsely accused me of Gold Arbitrage and Abusive trading technique and cancelled my profit. I’m totally taken aback by their dishonesty.
This is my account login credentials
MT4 Login : 5242029
Password : Win7Ar$
Server : WindsorBrokers-REAL3
Kindly have a look at my account and give your honest opinion
I followed up with my Account Manager, Mr.Alokesh regarding this withdrawal, He told me that the company will return only my deposit amount and profit amount cannot be withdrawn, when I asked him the reason, He told that the profitable trades were wrong. When I asked him to clearly specify what was wrong in my trades, he did not give any proper clarification and asked me to mail to support@windsorbrokers.com. I followed them multiple times, but only got one reply mail that my account is under Investigation by the Compliance Team. After that they even disabled trading options for my account.
After a week, I got a mail from Compliance department that I can only withdraw my deposited amount $ 25,250 and profit of $323.69 and the rest profit amount of $7035.70 cannot be withdrawn claiming it as illegitimate profit under clause 6 ‘Abusive trading activity’ of their Client Account Agreement. My Account Manager also did not give any clarification, He asked me to withdraw the amount as mentioned in the mail. My profit amount of $7035.70 got debited from the trading account.
Further, I mailed them asking for clarification about the abusive practices, they replied after 4 days that I was engaged in the pattern of transaction which constitutes Gold Arbitrage. I am puzzled how they can call it as Arbitrage, I placed trades based on my swing trade predictions and set TP/SL which got closed by hitting TP or SL, What’s wrong with it ?
I’m utterly disappointed in their cheating behavior, Initial 2 trades were loss so they did not have any concern, once I made profit and requested withdrawal, they falsely accused me of Gold Arbitrage and Abusive trading technique and cancelled my profit. I’m totally taken aback by their dishonesty.
This is my account login credentials
MT4 Login : 5242029
Password : Win7Ar$
Server : WindsorBrokers-REAL3
Kindly have a look at my account and give your honest opinion
