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GUILTY Case# 2011-051 | Sylvie O. vs https://www.intelfx.com/

Discussion in 'Guilty Verdicts' started by Sylvie O., Jun 21, 2011.

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Based on the available evidence, do you believe that IntelFx is guilty?

Poll closed Jul 11, 2011.
  1. Guilty

    164 vote(s)
    98.2%
  2. Not Guilty

    3 vote(s)
    1.8%
  1. Sylvie O.

    Sylvie O. Sergeant

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    Original FPA Traders Court Submission by Sylvie O.:

    I am submitting the case against: https://www.intelfx.com/

    My Case is: IntelFx WITHDRAWAL PROBLEM

    Company information 

    Name : IntelFx

    Head Office :

    FNZ Capital Limited (formally known as FNZ Bancorp Limited)
    Level 20, ASB Bank Centre,
    135 Albert Street,
    Auckland, NEW ZEALAND
    Tel : +64.9359.7417
    Fax : +64.9358.7340
    Email : support@intelfx.com
    Marvan (finance dept): marwan@intelfx.com

    My name is Sylvie Ouellet, I'm a Canadian citizen. In January 2011, I opened a Micro Account with IntelFx. At the beginning of April 2011, I requested a withdrawal from my micro account (#65796). They processed it on April 6th and the payment was made to my bank account the same day. Then I opened a Cent account (#109708 ) which I closed few days later because I was loosing money due to lack of experience and huge drawdown caused by Eas I was using. At the beginning of May 2011, I requested for a withdrawal. They processed it few days after (May 3rd) but, this time, I didn't received the payment. The support team told me it would take 3-7 days. On May 12th the payment was still not made to my bank account. I contacted them a second time, asking them why the money was not made to my bank account. Marwan (finance dept.) sent me a document with the details of the transaction. I checked with my bank : they never received the payment and told me that the people who made the payment should verify with their bank. I contacted Marvan again and told him to check with is bank. He told me he will verify with is bank and said maybe they made a mistake. He never contacted me after. After that, I sent few e-mails to Marvan but he never replied. On May 31st, I made a complaint to Financial Markets Authority of New Zealand but they never replied. On June 4th, I made a complaint to Financial Service Providers Register of New Zealand, they told me they will follow up wiyh any service provider that is not registered. On June 13th, I made a complaint to Serious Fraud Office of New Zealand they never replied.I'm still waiting for the payment....

    I hope FPA will help me to get my money back.

    Thanks,

    Sylvie ouellet

    Attachments :
    Screenshots of intelFx location and regulation
    Screenshots of Micro Account # 65796 statement
    Screenshot payment (depot au comptoir) from IntelFx made to my bank account for # 65796
    Screenshots of Cent Account #109708 statement
    Screenshot of transaction receipt sent By Marvan fron IntelFx (finance dept.)
    Screenshot of bank statement (search) no payment (depot au comptoir) received
    Screenshots of e-mails sent to and received from Marvan from finance dept. of IntelFx
    Screenshots of proof of fax and e-mail sent to complaint dept. of Financial Markets Authority of New Zealand, Financial Service Providers register and Serious Fraud Office.

    New thread in the Scam Alerts Folder:
    www.forexpeacearmy.com/forex-forum/scam-alerts-folder/15530-intelfx-withdrawal-problem.html

    Review is submitted by Sylvie O. on 05/24/11

    The company was first contacted about the issue on 05/12/11, the last contact was on 05/23/11

    Details: Chat Content:
    Adam: Hi, Welcome to Intel FX. What i can help you today?
    Sylvie Ouellet: Account #109708 The withdrawal of $502.60 was processed on May 3rd but, the money is not in my account yet.
    Adam: may i know your account bank number?
    Sylvie Ouellet: 2264901
    Adam: your transaction have done on May 3rd..i don't know where is problem the problem..
    ok..i think,you should contact the bank to ask about your money..
    our financce department have done the transaction for you.
    Sylvie Ouellet: I think you should track the trasaction. The money is not in my bank account. You should contact them or find out.
    I'm not the one who should investigate,. All I can say is the money is not in my bank account.
    Adam: ok,our finance check the history transaction
    Sylvie Ouellet: TIn case you need it. Here is their fax #
    1-514 382-4933
    Will someone contact me soon?
    Adam: our finance will give you the proof of payment in your email..
    Sylvie Ouellet: Ok Iwill wait for that
    Have a nice day
    Adam: ok..thanks for this chat

    E-mail sent by Marvan on May 12th:

    Hello Mr/Mrs Sylvie Ouellet,

    Please see the attachment below regarding payment withdrawal USD502.60. I already paid to your bank account on 3 May 2011. It should be done already.

    Thank you

    On May 18th I sent this e-mail to Marvan:

    On 5/18/2011 1:43 AM, Sylvie Ouellet wrote:
    > Hi Marwan,
    >
    > I just spoke with Josianne Lamarre Caisse Populaire Desjardins, and she check with their international service. The told her that the confirmation number is issued by them and the money what not send to my account. They said that you have to aks your bank to investigate
    >
    > Regards
    >
    > Sylvie ouellet

    May 18th Marvan replied (that was the last time I heard from Marvan)

    hi,

    i will check again with bank here regarding your withdrawal, myb have some mistake happen...sorry about that..Thank you


    -------- Original Message --------
    Subject: Re: Withdrawal 109708 USD502.60
    Date: Wed, 18 May 2011 16:49:48 +0800
    From: Marwan Intel FX <marwan@intelfx.com>
    To: Sylvie Ouellet <s.ouellet@ymail.com>

    May 20th ,Chat Content:
    Frank: Hi, Welcome to Intel FX. What i can help you today?
    Sylvie Ouellet: Account # 109708 Withdrawal of $502.60 processed on May 3rd. The Money was not sent to my accout. I'm still waiting for Marwan to send thr money to my account. He was supposed to verify with his bank. It doesn't take long to track money. Tell him that if the money is not in my bank account by Tuesday May 24th , I will post a review on Forex Peace Army site.
    Frank: he already make payment to your account before right?
    last week i think he make payment to your account
    i will yell him again on monday
    *tell
    he already left from office
    hope you can be patient regarding your withdrawal
    Sylvie Ouellet: No paiement were made last week to my account.
    I've waited long enough
    tell him to contact me only to confirm that the paiement will be made to my bank account

    May 23rd, I sent thids e-mail to Marvan:

    Hi,

    Account #109708 WITHDRAWAL PROBLEM.($502.60 USD)

    The paiment was never made to my bank account.

    On Friday May 20th, I spoke with Frank (support) and told him that if the paiment is not made to my bank account on Tuesday May 24th, I will post a review on Forex Peace Army and I will open a SCAM case.

    Sylvie Ouellet

    Company representatives' emails:
    Marwan Intel FX <marwan@intelfx.com>

    Attached Files:

    1. IntelFx WITHDRAWAL PROBLEM doc. 1.doc
    2. IntelFx WITHDRAWAL PROBLEM doc. 2.doc
    3. IntelFx WITHDRAWAL PROBLEM doc. 3.doc
    4. IntelFx WITHDRAWAL PROBLEM doc. 4.doc

     
  2. Pharaoh

    Pharaoh Colonel

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    A long delay in withdrawals and plenty of documentation. I think this should go straight to inviting the company in to chat.
     
  3. Sylvie O.

    Sylvie O. Sergeant

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    Hi Pharaoh,

    Thank's for your post. I agree with you. Did you see their advertizing ?

    Latest exciting news for our beloved clients, starting from 1st June 2011 every clients can had a chance to grab 3 exclusive Apple stuff that is Ipad 2, Ipod Touch and also Ipod Nano. Just make a new deposit minimum 10,000 USD and you can had a chance to grab these exclusive item. So what are you waiting for?? grab this hot stuff while stocks last for a limited time.
     
    #3 Sylvie O., Jun 23, 2011
    Last edited: Jun 23, 2011
  4. vincam

    vincam Sergeant

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    Agreed, this just seems to be a case of delayed withdrawal, hopefully a rep will show up to sort this out for you..
     
  5. Sylvie O.

    Sylvie O. Sergeant

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    Hi Vincam,

    Thank you for your support. In the scam alert folder, Laurie and mousekingkong say they can't get their money from IntelFx. I hope we will all get our money.

    Regards,

    Sylvie O.
     
  6. AsstModerator

    AsstModerator FPA Forums and Reviews Admin

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    I emailed Marwan and a generic support address from their website a couple hours after Pharaoh first posted in this thread. Other than an auto-reply, I've seen nothing.

    I'm now moving this over to the Open Cases folder. Maybe that will get IntelFx's attention.
     
  7. Sylvie O.

    Sylvie O. Sergeant

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    Hi AsstModerator,

    Thanks for your help. I hope that will get their attention.

    Regards,

    Sylvie O.
     
  8. andre_1973

    andre_1973 Recruit

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    Another scam!
     
  9. claretblue

    claretblue Private, 1st Class

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    Also worrying is that you received no reply from the Financial Markets Authority and the Serious Fraud Office in New Zealand. Is this typical behaviour??? I would have thought that New Zealand would be one of the more 'trustworthy' countries.
     
  10. onewithzachy

    onewithzachy Private, 1st Class

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    I don't think they are New Zealander

    Whoa,

    Plenty malaysian office (and malaysian bank account) and some Indonesian agents. I don't think they are New Zealander and "Marwan" is typical name in Malaysia/Indonesia, certainly not Kiwi name.

    :mad:

    If they have plenty office in Malaysia/Indonesia why would they headquartered in NZ ?. There's plenty broker in Malaysia/Indonesia and it is much more easy to open a brokerage there than in NZ.

    :mad:
     
    #10 onewithzachy, Jun 27, 2011
    Last edited: Jun 27, 2011

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