QUOTE=ForexVerified " if I was FX Open, I probably would not have done much different. When you have an unresolvable issue like this where you've done as much as you can but the client still isn't happy, what can you do except say "take it to the authorities if you really want to." ? Rather than adjusting the orders and making Kovacs pay the $1800 in losses, they just voided the trades. From what I can tell, they didn't start the negotiation saying that - they started it by researching what happened and providing a detailed explanation of what happened. I may have missed some emails though?
Sometimes, some customers are just impossible to satisfy..."""
I understand where you're coming from. It probably took them time to notice the huge profit, pull the logs and have the techs analyze them. I would have been frustrated if it took that long to get an explanation too. I agree a copy of their server logs for all 60 trades would have been appropriate. They probably assumed an explanation of one of the trades would be sufficient since the same situation happened in all of them.
I've provided my $.02 (and much more) so I'll be quiet now. On a last note, one thing you could provide to help your case are additional statements showing that you are able to trade with this level of profitability at other times and not just during that short window on May 16th, 2012. A set of trades like you had on 5/16 screams "glitch" but if you can have similar success at other times, then you certainly have a case. If you are unable to trade like while the trades are filled at the current market prices, then we both know you were taking advantage of a technical glitch and you couldn't have expected to keep the profit. Maybe it's as simple as that?
Scott
@ForexVerified,
It's not my case but Novacs Norbert one. But I couldn't swallow your offbase comments.
What's this: "if I was FX Open, I probably would not have done much different"
Really! if you have same **** VALUES like FXOpen, you could had done the same.
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or this: 'When you have an unresolvable issue like this where you've done as much as you can but the client still isn't happy"
What much done are you talking about!! The broker took its time to comeout with some fabricated story by showing different prices than it was at that time and thrown it to Kovacs.
I do not care if the prices were like that or not, what the trader saw & clicked is what is Real.
Did not announce it will sue their LP but the opposite, came publicly to FPA to threaten Kovacs to sue him, that must be a joke!
Kovacs, do not care for their threat, they can bit your ***, no more than that. You must threat to sue them not the opposite.
You had already broke their profile.
How can a client be happy if his broker stole him, announce that there was an error from its LP but would not pay their client his money.
In a somehow respectful broker case, the broker could "AT WORST" told their client, as a solution, we'll consider the trades as if did not happen, your account stays as it was before the trades and error had happen at that day, implies the client do not loose any money even if his gain removed by the broker is a loss. But this is like a solution to finish this case with less damages.
In a Good Respectful Broker case, they will tell Kovacs or any client, it was our fault or our LP fault(no difference), we'll take the loss and charge our LP for it.
For example: One time I had 3 open trades with Take Profit and Stop Loss each. I saw the broker price for that pair reached my Stop Loss(3 orders closed at loss) but with other brokers the pair price never reached my Stop Loss price but way far from it.
Believe it, with no call or email or any contact by myself to my broker, the second day, I found the broker returned all the 3 closed orders to appear opened again with same price it was at and same TP and SL.
This is called a respectful broker.
What I meant from my True Actual Example is that the broker must itself know that the error is its own and fix it alone without all that noise & argument Fxopen had done.
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or this: "Sometimes, some customers are just impossible to satisfy..."
I'm very satisfied if I'm in Kovacs situation. I loss money for my broker fault and instead of they pay me, I must pay them!!!!!!
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or this Great comment: "one thing you could provide to help your case are additional statements showing that you are able to trade with this level of profitability at other times and not just during that short window on May 16th, 2012"
What thing What provide, to help What, are you kidding me???!!!! Kovacs gave all proofs necessary and it does not need all that at first.
The broker admitted had an error, full stop. It's the broker fault, pay the client his money.
It's non of the broker business if Kovacs trades at that volume or lots or profitability or whatever at this or that day.
I personally will tell them(if I would answer such a nonsense question), I got lucky at that day and broke you(broker) because you seemly trade against me. I GOT LUCKY. Full Stop
You are removing me from my cloth "ForexVerified", are you someone from Fxopen buddies anyway!!!
Some comments are unbearable, out of logic, defending who?? the broker?? for what?? their clear unmoral actions toward Kovacs.
You are one of them "whatever your name is" for sure!
Unbelievable how some people like to Picture the Victim as a Cheater and the Cheater becomes the Victim.
We are living in a world full of Cheaters and Scammers but BEWARE ForexPeaceArmy is not your place.
All Fxopen excuses have no meaning. 63 or 6.3 pips I do not care, it's your fault.
If the price was 1.2724 or whatever, not 1.2717, Kovacs might not had bought the pair at that price.
Fxopen can't predict client intentions(if he was following other brokers prices and saw the difference to trade on it) and they have no right for that at first.
Kovacs did not enter Fxopen-LP system and hacked it to get different or better prices.
Did anyone had a look at the Screenshot I took for Fxopen broker prices compared to other broker both live accounts and same 2 pip spread.
This is it again:
Look How Nicely Fxopen MANIPULATE market prices.
Fxopen wrong prices are running all day hours. If for the EuroUsd they have difference of more than 3 pips in price than other brokers, how's it with other pairs??
I do not think that this case needs 6 pages to get Votes on at end.
Fxopen is Guilty No Doubt.
