Olayemi Ibraheem
Private
- Messages
- 32
Original FPA Traders Court Submission:
I am submitting the case against: www.kiwifxbank.com
My Case is: My name is Olayemi Ibraheem Olayinka i operate account no 300707,300709,300708,300818 with kiwifx.
On the 14/11/2013, I placed a withdrawal of $1200,below is the withdrawal receipt
Kiwi FX Bank
Hi,
Thank you for your withdrawal request via Perfect Money for the amount of $ 1200.00.
This is to confirm that your withdrawal request has been sent to our accounts department for processing. You will be notified soon about the further status.
If you have any questions or need any assistance, please feel free to contact us via 24/6 Live Chat.
Kind regards,
Kiwi FX Support
They deducted the money from my trading account,but the money wasn’t sent to me.
On the 25/11/2013 I placed another withdrawal of $500 below is the receipt they sent to me:
Kiwi FX Bank
Hi,
Thank you for your withdrawal request via Perfect Money for the amount of $ 500.00.
This is to confirm that your withdrawal request has been sent to our accounts department for processing. You will be notified soon about the further status.
If you have any questions or need any assistance, please feel free to contact us via 24/6 Live Chat.
Kind regards,
Kiwi FX Support
Additional Questions?
If you have any additional questions, please contact one of our support team members via instant chat, email (support@kiwifxbank.com), or phone (+61 280 916 568).
Vault Market Pty Ltd
53 Morgan Crescent
Levin - 5510
New Zealand
ASIC ACN 164 458 511
ABN 88164458511 Vault Market Pty Ltd
1/626 Punchbowl Road
Willey Park, Sydney
NSW - 2195
Australia
ASIC ACN 164 458 511
ABN 88164458511
They also didn’t sent me the withdrawal,I have a pending with of $1700 and $524 in my trading platform with them,but they have refused to pay me my money without any explanation.all they keep saying is that my withdrawal is in queue.please assist me in getting my withdrawal from this guys.thankx
New thread in the Scam Alerts Folder:
Review is submitted by Olayemi Ibraheem Olayinka on 01/22/14
The company was first contacted about the issue on 11/19/13 the last contact was on 01/15/14
Details: Me
To support@kiwifxbank.comfinance@kiwifxbank.comaccounts@kiwifxbank.com
Nov 21, 2013
I placed a withdrawal of $1200 since last week thursday,but am yet to receive my fund,i have sent a mail to accounts@kiwifxbank.com on monday,but am yet to receive a reply or my funds.when i chat with the live help,they keep telling me that i should send a mail,am just sending another one now.please look at this issue,cause it is taking longer than i thought.looking forward building a long relationship with your company.thankx
...........................................................................
accounts
To Me
Nov 21, 2013
Dear Sir
we will check it and give you update shortly.
Best Regards,
Kiwi FX Bank Accounts Department
accounts@kiwifxbank.com
Vault Markets Pty Ltd
Vault Market Pty Ltd
626 Punchbowl Road,
Wiley Park,
NSW 2195
Australia
Phone:
Australia 1300 304 212
International +61 280 916 568
CHAT WITH THE CEO:
[12/18/2013 1:50:50 AM] Ibraheem Olayemi: hello
[12/18/2013 1:50:56 AM] Ibraheem Olayemi: Good morning
[12/18/2013 1:51:07 AM] Shannon Henwood: hello
[12/18/2013 1:51:16 AM] Ibraheem Olayemi: how are you sir
[12/18/2013 1:51:24 AM] Shannon Henwood: yes going well
[12/18/2013 1:51:31 AM] Ibraheem Olayemi: good
[12/18/2013 1:51:40 AM] Ibraheem Olayemi: have been having problem in your company
[12/18/2013 1:51:52 AM] Ibraheem Olayemi: i placed a withdrawal since on the 14th of last month
[12/18/2013 1:51:52 AM] Shannon Henwood: what problem?
[12/18/2013 1:52:04 AM] Ibraheem Olayemi: i placed a withdrawal since on the 14th of last month
[12/18/2013 1:52:13 AM] Ibraheem Olayemi: but am yet to receive my funds
[12/18/2013 1:52:15 AM] Shannon Henwood: I am out of country due to meetings
[12/18/2013 1:52:31 AM] Shannon Henwood: plz send am email to accounts@kiwifxbank.com
[12/18/2013 1:53:14 AM] Ibraheem Olayemi: i have sent many mails
[12/18/2013 1:53:17 AM] Ibraheem Olayemi: but no repley
[12/18/2013 1:53:25 AM] Ibraheem Olayemi: i have sent more than 7 mails
[12/18/2013 1:53:28 AM] Shannon Henwood: today plz sent
[12/18/2013 1:53:33 AM] Shannon Henwood: i will tell it to accounts
[12/18/2013 1:53:35 AM] Shannon Henwood: to check
[12/18/2013 1:53:40 AM] Ibraheem Olayemi: ok
[12/18/2013 1:53:44 AM] Ibraheem Olayemi: thax
[12/18/2013 1:53:49 AM] Ibraheem Olayemi: i will do that
[12/23/2013 3:59:20 AM] Ibraheem Olayemi: good morning sir,
[12/23/2013 3:59:49 AM] Ibraheem Olayemi: i have sent the mail you asked me to send to accounts@kiwifxbank.com
[12/23/2013 3:59:51 AM] Ibraheem Olayemi: but
[12/23/2013 3:59:59 AM] Ibraheem Olayemi: nothing is happening
[12/23/2013 4:17:01 AM] Ibraheem Olayemi: are u available now????
[12/23/2013 4:18:24 AM] *** Call to Shannon Henwood, no answer. ***
CHAT WITH THE LIVE HELP
Charles Boudvill: Hello, Welcome to kiwifxbank. How may i assist you .?
14:41:33
Olayemi Ibraheem Olayinka: hello
14:41:57
Olayemi Ibraheem Olayinka: i made my first withdrawal since on the 14th of last month
14:42:10
Olayemi Ibraheem Olayinka: but am yet to receive my funds
14:42:35
Olayemi Ibraheem Olayinka: i have sent maill to the account depar
tment and d ceo
14:42:37
Olayemi Ibraheem Olayinka: but
14:42:46
Olayemi Ibraheem Olayinka: there is no difference
14:43:22
Olayemi Ibraheem Olayinka: is it until i start taking legal actions before you will resolve my issues??
14:43:33
Charles Boudvill: sir please wait for your turn .it'll be answered by your turn.
14:44:02
Olayemi Ibraheem Olayinka: that is what i haven't gotten
14:44:09
Olayemi Ibraheem Olayinka: how long will i need to wait
14:44:15
Olayemi Ibraheem Olayinka: for another month???
14:44:36
Olayemi Ibraheem Olayinka: i have placed the withdrawal since on the 14th of november
14:44:37
Olayemi Ibraheem Olayinka: ??
14:46:28
Charles Boudvill: sir withdrawal is not in my authority. you have to wait for your turn. your requested mails will be investigated properly. for payout we are here to redirect only. thats what we are doing. you have sent email so you'll be responded when it your turn . our team is working tirelessly
14:47:58
Olayemi Ibraheem Olayinka: but why have they refused to reply me
14:48:18
Olayemi Ibraheem Olayinka: after they wrote they will reply me shortly
14:48:29
Olayemi Ibraheem Olayinka: for more than 3 week now
14:50:08
Charles Boudvill: you'll be responded soon sir .thats not mean to respond you after reading email only . we want satisfied clients. so our team reply after investigation completion . please wait
14:50:42
Olayemi Ibraheem Olayinka: really!!!
14:51:22
Charles Boudvill: yes sir
14:51:46
Olayemi Ibraheem Olayinka: you mean you will appreciate if you send about 4 mails without getting
reply
14:52:01
Olayemi Ibraheem Olayinka: are telling me if this happen to you
14:52:13
Olayemi Ibraheem Olayinka: you will appreciate it
14:54:05
Charles Boudvill: sir we do just receive email from you only . there are number of email for different sort of problem . team is not idle and lazy that they are ignoring you. in fact they are working for you but thats that thing you must appriciate that some one is doing work for you .dont you ?
14:55:08
Olayemi Ibraheem Olayinka: doing work for me???
14:55:31
Olayemi Ibraheem Olayinka: do you think if other companies are behaving as your company is doing
14:56:01
Olayemi Ibraheem Olayinka: will they still be existing
14:56:09
Olayemi Ibraheem Olayinka: am just giving you an advice
14:56:29
Olayemi Ibraheem Olayinka: am just looking for a easy way to resolve this issue
14:56:30
Olayemi Ibraheem Olayinka: but
14:56:44
Olayemi Ibraheem Olayinka: it seems you don't want it that way
14:56:52
Charles Boudvill: sir your comments are also recorded . i have passed your views and request again . you may wait or not
14:57:54
Charles Boudvill: we are here for giving information . we do not process withdrawals ourselves . all staff have their own work task.
14:58:07
Charles Boudvill: you may ask if any thing else you would like to know
14:59:03
Olayemi Ibraheem Olayinka: are you telling me you can't tell this so called account department of yours to answer my mails
15:00:26
Charles Boudvill: i have mailed them about your status three times. dont you know ? you have visited help 5 times already .
15:01:01
Olayemi Ibraheem Olayinka: so you have my records...
15:01:19
Olayemi Ibraheem Olayinka: then why is my issue not addressed
15:01:27
Olayemi Ibraheem Olayinka: you see what am saying
15:01:34
Charles Boudvill: i already told you that all conversations are recorded.
15:01:35
Olayemi Ibraheem Olayinka: they are ignoring me
15:02:51
Charles Boudvill: please mail your problem to support@kiwifxbank.com
15:03:14
Charles Boudvill: thank you so much for choosing kiwifxbank. good bye
15:03:16
Olayemi Ibraheem Olayinka: ok
15:03:27
Olayemi Ibraheem Olayinka: i will try them out
Company representatives' emails: <ceo@kiwifxbank.com>
<support@kiwifxbank.com>
<accounts@kiwifxbank.com>
<compliance@kiwifxbank.com>
I am submitting the case against: www.kiwifxbank.com
My Case is: My name is Olayemi Ibraheem Olayinka i operate account no 300707,300709,300708,300818 with kiwifx.
On the 14/11/2013, I placed a withdrawal of $1200,below is the withdrawal receipt
Kiwi FX Bank
Hi,
Thank you for your withdrawal request via Perfect Money for the amount of $ 1200.00.
This is to confirm that your withdrawal request has been sent to our accounts department for processing. You will be notified soon about the further status.
If you have any questions or need any assistance, please feel free to contact us via 24/6 Live Chat.
Kind regards,
Kiwi FX Support
They deducted the money from my trading account,but the money wasn’t sent to me.
On the 25/11/2013 I placed another withdrawal of $500 below is the receipt they sent to me:
Kiwi FX Bank
Hi,
Thank you for your withdrawal request via Perfect Money for the amount of $ 500.00.
This is to confirm that your withdrawal request has been sent to our accounts department for processing. You will be notified soon about the further status.
If you have any questions or need any assistance, please feel free to contact us via 24/6 Live Chat.
Kind regards,
Kiwi FX Support
Additional Questions?
If you have any additional questions, please contact one of our support team members via instant chat, email (support@kiwifxbank.com), or phone (+61 280 916 568).
Vault Market Pty Ltd
53 Morgan Crescent
Levin - 5510
New Zealand
ASIC ACN 164 458 511
ABN 88164458511 Vault Market Pty Ltd
1/626 Punchbowl Road
Willey Park, Sydney
NSW - 2195
Australia
ASIC ACN 164 458 511
ABN 88164458511
They also didn’t sent me the withdrawal,I have a pending with of $1700 and $524 in my trading platform with them,but they have refused to pay me my money without any explanation.all they keep saying is that my withdrawal is in queue.please assist me in getting my withdrawal from this guys.thankx
New thread in the Scam Alerts Folder:
Review is submitted by Olayemi Ibraheem Olayinka on 01/22/14
The company was first contacted about the issue on 11/19/13 the last contact was on 01/15/14
Details: Me
To support@kiwifxbank.comfinance@kiwifxbank.comaccounts@kiwifxbank.com
Nov 21, 2013
I placed a withdrawal of $1200 since last week thursday,but am yet to receive my fund,i have sent a mail to accounts@kiwifxbank.com on monday,but am yet to receive a reply or my funds.when i chat with the live help,they keep telling me that i should send a mail,am just sending another one now.please look at this issue,cause it is taking longer than i thought.looking forward building a long relationship with your company.thankx
...........................................................................
accounts
To Me
Nov 21, 2013
Dear Sir
we will check it and give you update shortly.
Best Regards,
Kiwi FX Bank Accounts Department
accounts@kiwifxbank.com
Vault Markets Pty Ltd
Vault Market Pty Ltd
626 Punchbowl Road,
Wiley Park,
NSW 2195
Australia
Phone:
Australia 1300 304 212
International +61 280 916 568
CHAT WITH THE CEO:
[12/18/2013 1:50:50 AM] Ibraheem Olayemi: hello
[12/18/2013 1:50:56 AM] Ibraheem Olayemi: Good morning
[12/18/2013 1:51:07 AM] Shannon Henwood: hello
[12/18/2013 1:51:16 AM] Ibraheem Olayemi: how are you sir
[12/18/2013 1:51:24 AM] Shannon Henwood: yes going well
[12/18/2013 1:51:31 AM] Ibraheem Olayemi: good
[12/18/2013 1:51:40 AM] Ibraheem Olayemi: have been having problem in your company
[12/18/2013 1:51:52 AM] Ibraheem Olayemi: i placed a withdrawal since on the 14th of last month
[12/18/2013 1:51:52 AM] Shannon Henwood: what problem?
[12/18/2013 1:52:04 AM] Ibraheem Olayemi: i placed a withdrawal since on the 14th of last month
[12/18/2013 1:52:13 AM] Ibraheem Olayemi: but am yet to receive my funds
[12/18/2013 1:52:15 AM] Shannon Henwood: I am out of country due to meetings
[12/18/2013 1:52:31 AM] Shannon Henwood: plz send am email to accounts@kiwifxbank.com
[12/18/2013 1:53:14 AM] Ibraheem Olayemi: i have sent many mails
[12/18/2013 1:53:17 AM] Ibraheem Olayemi: but no repley
[12/18/2013 1:53:25 AM] Ibraheem Olayemi: i have sent more than 7 mails
[12/18/2013 1:53:28 AM] Shannon Henwood: today plz sent
[12/18/2013 1:53:33 AM] Shannon Henwood: i will tell it to accounts
[12/18/2013 1:53:35 AM] Shannon Henwood: to check
[12/18/2013 1:53:40 AM] Ibraheem Olayemi: ok
[12/18/2013 1:53:44 AM] Ibraheem Olayemi: thax
[12/18/2013 1:53:49 AM] Ibraheem Olayemi: i will do that
[12/23/2013 3:59:20 AM] Ibraheem Olayemi: good morning sir,
[12/23/2013 3:59:49 AM] Ibraheem Olayemi: i have sent the mail you asked me to send to accounts@kiwifxbank.com
[12/23/2013 3:59:51 AM] Ibraheem Olayemi: but
[12/23/2013 3:59:59 AM] Ibraheem Olayemi: nothing is happening
[12/23/2013 4:17:01 AM] Ibraheem Olayemi: are u available now????
[12/23/2013 4:18:24 AM] *** Call to Shannon Henwood, no answer. ***
CHAT WITH THE LIVE HELP
Charles Boudvill: Hello, Welcome to kiwifxbank. How may i assist you .?
14:41:33
Olayemi Ibraheem Olayinka: hello
14:41:57
Olayemi Ibraheem Olayinka: i made my first withdrawal since on the 14th of last month
14:42:10
Olayemi Ibraheem Olayinka: but am yet to receive my funds
14:42:35
Olayemi Ibraheem Olayinka: i have sent maill to the account depar
tment and d ceo
14:42:37
Olayemi Ibraheem Olayinka: but
14:42:46
Olayemi Ibraheem Olayinka: there is no difference
14:43:22
Olayemi Ibraheem Olayinka: is it until i start taking legal actions before you will resolve my issues??
14:43:33
Charles Boudvill: sir please wait for your turn .it'll be answered by your turn.
14:44:02
Olayemi Ibraheem Olayinka: that is what i haven't gotten
14:44:09
Olayemi Ibraheem Olayinka: how long will i need to wait
14:44:15
Olayemi Ibraheem Olayinka: for another month???
14:44:36
Olayemi Ibraheem Olayinka: i have placed the withdrawal since on the 14th of november
14:44:37
Olayemi Ibraheem Olayinka: ??
14:46:28
Charles Boudvill: sir withdrawal is not in my authority. you have to wait for your turn. your requested mails will be investigated properly. for payout we are here to redirect only. thats what we are doing. you have sent email so you'll be responded when it your turn . our team is working tirelessly
14:47:58
Olayemi Ibraheem Olayinka: but why have they refused to reply me
14:48:18
Olayemi Ibraheem Olayinka: after they wrote they will reply me shortly
14:48:29
Olayemi Ibraheem Olayinka: for more than 3 week now
14:50:08
Charles Boudvill: you'll be responded soon sir .thats not mean to respond you after reading email only . we want satisfied clients. so our team reply after investigation completion . please wait
14:50:42
Olayemi Ibraheem Olayinka: really!!!
14:51:22
Charles Boudvill: yes sir
14:51:46
Olayemi Ibraheem Olayinka: you mean you will appreciate if you send about 4 mails without getting
reply
14:52:01
Olayemi Ibraheem Olayinka: are telling me if this happen to you
14:52:13
Olayemi Ibraheem Olayinka: you will appreciate it
14:54:05
Charles Boudvill: sir we do just receive email from you only . there are number of email for different sort of problem . team is not idle and lazy that they are ignoring you. in fact they are working for you but thats that thing you must appriciate that some one is doing work for you .dont you ?
14:55:08
Olayemi Ibraheem Olayinka: doing work for me???
14:55:31
Olayemi Ibraheem Olayinka: do you think if other companies are behaving as your company is doing
14:56:01
Olayemi Ibraheem Olayinka: will they still be existing
14:56:09
Olayemi Ibraheem Olayinka: am just giving you an advice
14:56:29
Olayemi Ibraheem Olayinka: am just looking for a easy way to resolve this issue
14:56:30
Olayemi Ibraheem Olayinka: but
14:56:44
Olayemi Ibraheem Olayinka: it seems you don't want it that way
14:56:52
Charles Boudvill: sir your comments are also recorded . i have passed your views and request again . you may wait or not
14:57:54
Charles Boudvill: we are here for giving information . we do not process withdrawals ourselves . all staff have their own work task.
14:58:07
Charles Boudvill: you may ask if any thing else you would like to know
14:59:03
Olayemi Ibraheem Olayinka: are you telling me you can't tell this so called account department of yours to answer my mails
15:00:26
Charles Boudvill: i have mailed them about your status three times. dont you know ? you have visited help 5 times already .
15:01:01
Olayemi Ibraheem Olayinka: so you have my records...
15:01:19
Olayemi Ibraheem Olayinka: then why is my issue not addressed
15:01:27
Olayemi Ibraheem Olayinka: you see what am saying
15:01:34
Charles Boudvill: i already told you that all conversations are recorded.
15:01:35
Olayemi Ibraheem Olayinka: they are ignoring me
15:02:51
Charles Boudvill: please mail your problem to support@kiwifxbank.com
15:03:14
Charles Boudvill: thank you so much for choosing kiwifxbank. good bye
15:03:16
Olayemi Ibraheem Olayinka: ok
15:03:27
Olayemi Ibraheem Olayinka: i will try them out
Company representatives' emails: <ceo@kiwifxbank.com>
<support@kiwifxbank.com>
<accounts@kiwifxbank.com>
<compliance@kiwifxbank.com>
