Thank you for the suggestions
I have contacted the ombudsman service but sadly they seem to be bias. Their motto is the following. It is all about fair... they say that it was unfair for the broker to do a promotion and come out with a profit and the company losing out from their promotion. I know it sounds ridiculous but this is their reply. unfortuanely they are bias (although not officially) see here for reviews on the ombudsmen service from the biggest review website.
https://uk.trustpilot.com/review/www.financial-ombudsman.org.uk
https://uk.trustpilot.com/review/www.ombudsman-services.org
I have contacted the ombudsman service but sadly they seem to be bias. Their motto is the following. It is all about fair... they say that it was unfair for the broker to do a promotion and come out with a profit and the company losing out from their promotion. I know it sounds ridiculous but this is their reply. unfortuanely they are bias (although not officially) see here for reviews on the ombudsmen service from the biggest review website.
https://uk.trustpilot.com/review/www.financial-ombudsman.org.uk
https://uk.trustpilot.com/review/www.ombudsman-services.org